MileagePlus IT Upgrade - 15-16 Oct 2022 -- Multi issues / broken functionality
Oct 19, 2022, 8:28 am
#91
Join Date: Jul 2003
Location: RSW & HDS (Naples, Florida & Hoedspruit, South Africa); frequently flying via JNB, EWR, IAD, ORD
Programs: UA Platinum, Star Alliance Gold, Hilton Silver, AA
Posts: 396
Trying to search for flights from EWR to ORD over the past hour and the website just tells me I need to reenter a valid airport/city. 
Oct 19, 2022, 8:54 am
#93
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Oct 19, 2022, 9:32 am
#94
Join Date: Feb 2022
Location: LAX
Programs: UA
Posts: 1,532
I haven't had any issues with changing flights and mileage credit, at least, and no problems with logging in. Expert Mode has generally been working for me on my phone, save for one flight where the only fare bucket that showed was Q1, and I did get an email saying that I had a schedule change when no schedule change had occurred.
Oct 19, 2022, 9:40 am
#95
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Oct 19, 2022, 12:32 pm
#98
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,415
I didn't notice it until I'd gotten to over $500 worth of E+ charges whereupon I had to go back and select E- seats to get it to just let me ticket without paying for seats. I then went back and selected E+ after it ticketed.
Oct 20, 2022, 10:37 am
#99
Join Date: Dec 2019
Location: EWR
Programs: UA 1K, DL DM
Posts: 255
If anyone from UA is lurking on this thread, the site is also charging me for E+ seat (as a 1k) when I use advanced search and search for +Points upgrades and select the flight through there. It's not charging me for selecting an E+ seat when I book the normal way, without looking for +Points availability.
Oct 20, 2022, 12:43 pm
#100
Join Date: Jan 2011
Location: Washington, D.C.
Programs: AA, but I play the field
Posts: 1,440
Just adding a couple more data points to the mix fwiw . . . I've been monitoring this thread, and while I have been on the United website daily since the upgrade have not been affected by any of the kind of post-upgrade problems reported above, until today. My issue is that I have an (international, award) itinerary on hold via FareLock, but I am unable to pull it up via "My Trips" on the website. The trip is showing, but when I click on view/manage itinerary I just get a blank page. By contrast, the details of the domestic, non-FareLocked trip are viewable. In a possibly related (and more concerning) development, I am able to pull up the international award trip via the app, and it is now suddenly showing that one of the segments is suddenly "unavailable", despite having been FareLocked. Sigh.
Edited to add: it now appears that the "unavailable" segment is due to a change of flight number, and that we have in fact been confirmed on the new flight, which is encouraging. But still can't pull up or finalize this purchase on the website.
Edited to add: it now appears that the "unavailable" segment is due to a change of flight number, and that we have in fact been confirmed on the new flight, which is encouraging. But still can't pull up or finalize this purchase on the website.
Last edited by ZenFlyer; Oct 20, 2022 at 12:59 pm
Oct 20, 2022, 12:51 pm
#101
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
(1K) Being charged for e+ seat selection?
Did I miss a memo somewhere?
Trying to book CLE-ORD-HND, I'm being quoted a charge for E+ seats on each leg. This isn't a basic economy ticket, this is right from United.Com. I've logged out/logged in, and it still shows. I even tried picking a more expensive economy fare ticket and it is still quoting me E+ seating charges.
Fare basis KKW8XSXK
Trying to book CLE-ORD-HND, I'm being quoted a charge for E+ seats on each leg. This isn't a basic economy ticket, this is right from United.Com. I've logged out/logged in, and it still shows. I even tried picking a more expensive economy fare ticket and it is still quoting me E+ seating charges.
Fare basis KKW8XSXK
Oct 20, 2022, 12:57 pm
#103
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United, American, Delta, Hyatt, Hilton, Hertz, Marriott
Posts: 14,801
Did I miss a memo somewhere?
Trying to book CLE-ORD-HND, I'm being quoted a charge for E+ seats on each leg. This isn't a basic economy ticket, this is right from United.Com. I've logged out/logged in, and it still shows. I even tried picking a more expensive economy fare ticket and it is still quoting me E+ seating charges.
Fare basis KKW8XSXK
Trying to book CLE-ORD-HND, I'm being quoted a charge for E+ seats on each leg. This isn't a basic economy ticket, this is right from United.Com. I've logged out/logged in, and it still shows. I even tried picking a more expensive economy fare ticket and it is still quoting me E+ seating charges.
Fare basis KKW8XSXK
Oct 20, 2022, 12:59 pm
#104
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
To payment screen, where it shows the seat charges.
Also update - no charge when I try to book this on the UA app on mobile, so it appears (for me) to just be impacting the website. Maybe someone else can confirm it's a website issue and not just me at the moment?
Also update - no charge when I try to book this on the UA app on mobile, so it appears (for me) to just be impacting the website. Maybe someone else can confirm it's a website issue and not just me at the moment?
Oct 20, 2022, 12:59 pm
#105
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
I had this issue as well while trying to book an international ticket earlier this week. Was charging me for E+ on the outbound but not on the return. Called in and booked the ticket through the 1K desk. I assume if I had booked with non E+ seats and then went back to change them later that that would have worked as well.