Boarding/Seating Chaos - Summer 2022 Edition
#17
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
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#18
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,932
Yes, I've had people take my bag out of the overhead and leave it on the cabin floor to put their bag in my overhead space.
#19
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
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Should've put a little Jack in his coffee .
Reminds me of what my grandfather did to me when I was 5. I was watching him make a mixed drink and he could see that I was fascinated. So, he asked me if I wanted some. I eagerly replied, "yes", and he promptly poured some whiskey into a tablespoon for me, brought it to my lips, and told me to swallow it all. It was awful, and I haven't been able to drink any alcohol to this day because of that experience. Every time I get near liquor, I get nausea.
Reminds me of what my grandfather did to me when I was 5. I was watching him make a mixed drink and he could see that I was fascinated. So, he asked me if I wanted some. I eagerly replied, "yes", and he promptly poured some whiskey into a tablespoon for me, brought it to my lips, and told me to swallow it all. It was awful, and I haven't been able to drink any alcohol to this day because of that experience. Every time I get near liquor, I get nausea.
As to the topic of this thread, some of us have been ranting about this for a very long time - I don't know what's going on, I can only assume lazy agents, but they will clear standbys into the best seats and leave empty middles in the back of the cabin. Under no circumstances, by policy, should a BE or standby passenger ever be cleared into an E+ seat, or an empty seat next to a GS/1K member until every other seat, middle or otherwise, has been assigned. Eons ago, once upon a time, United actively blocked seats beside premium customers in coach - and this policy needs to be restored and enforced.
All of this chaos means that we need to preboard as early as possible for no other reason than to defend our own seat assignments and overhead space, creating unnecessary stress. Any time a passenger poaches another customer's seat, the crew should have one option available for the offender - either give up the seat and move to their assigned seat, or off the flight they go.
All of this insanity and stress could be solved with a properly articulated policy that would take all of 30 minutes to write out, along with the necessary training and performance observations.....but since United neither trains properly nor enforces standards, the entire trip from seat assignments to boarding to inflight food service and beyond is nothing but a stress-inducing crapshoot, all unnecessary.
#20
Join Date: Aug 2021
Location: IAD
Programs: UA Plat, HH Diamond, Supersonic (BA1Y, BA1223)
Posts: 221
Under no circumstances, by policy, should a BE or standby passenger ever be cleared into an E+ seat, or an empty seat next to a GS/1K member until every other seat, middle or otherwise, has been assigned. Eons ago, once upon a time, United actively blocked seats beside premium customers in coach - and this policy needs to be restored and enforced.
I was kinda irritated that she never even looked that she was bumping a 1K, but didnt really hate getting the exit row for a VERY short 50 minute flight... Still, it was a bonehead move...
#21
Join Date: May 2017
Programs: United currently plat
Posts: 203
Nothing like paying $900 to fly coast-to-coast in Y, but UA adds insult to injury.
With the fully packed planes, I’m getting pretty sick of UA filling up the Economy Plus section with E- passengers LAST, many of whom are families that always ask to sit together. They don’t even ask before sitting in someone else’s seat, and UA doesn’t do anything to stop it. So the passenger is left to “defend” his/her seat and have that awkward convo.
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With the fully packed planes, I’m getting pretty sick of UA filling up the Economy Plus section with E- passengers LAST, many of whom are families that always ask to sit together. They don’t even ask before sitting in someone else’s seat, and UA doesn’t do anything to stop it. So the passenger is left to “defend” his/her seat and have that awkward convo.
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I once ran into a friend in the boarding area at HNL, "oh letʻs sit together, come on lets ask." Of course i get the one cranky gate agent (iʻve observed her behavior before) "If you want your friend to move to E+ itʻs $xx, youʻre not on the same PNR" Me: *tries to explain that we just ran into each other, and literally the seat next to me is open. I believe that this should be allowed as a Plat, and arenʻt you going to assign the remaining seats to BE?* Agent: "You should know better, these seats cost extra, either pay or move on I have to process all these pax"
The HNL team is on the whole pretty stellar, but this individual (and maybe one other) is an outlier IMO. Granted, it was a 777HD and she had ~all those BE pax to assign E+ seat to~ I felt it would have been so easy and kind to just say "Sure why not, just this once." Maybe there is a system prompt that would block her from doing so, but I assume that GA can do most anything at their discretion to get the flight sorted and out the gate.
Eons ago, once upon a time, United actively blocked seats beside premium customers in coach - and this policy needs to be restored and enforced.
#22
Join Date: Apr 2021
Location: HPN, LAX, HNL, or somewhere in between
Programs: UA 1K, JetBlue Mosaic
Posts: 436
Of course i get the one cranky gate agent (iʻve observed her behavior before) "If you want your friend to move to E+ itʻs $xx, youʻre not on the same PNR" Me: *tries to explain that we just ran into each other, and literally the seat next to me is open. I believe that this should be allowed as a Plat, and arenʻt you going to assign the remaining seats to BE?* Agent: "You should know better, these seats cost extra, either pay or move on I have to process all these pax"
#23
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
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Posts: 66,859
And a new version of "UA changed my seat" thread unless your are suggesting the gate agent reach out to each of those first and interview them. The two step changes are impractical to do at the gate on a large scale.
#24
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Join Date: Apr 2004
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#25
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,220
A few years ago I was flying ORD-PEK in economy plus, and some dad in J class plopped his 6 year old next to me and i had to entertain him for the flight. I taught him how to make fart noises with his armpits, and gave him some coffee with lots of sugar. Revenge is sweet, I suggest you do the same rather than complaining on flyertalk.
UMs are watched by the FAs and sat somewhere where they can be seen on the flights.
6 years old!
#26
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
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#27
Moderator: Hilton Honors, Practical Travel Safety Issues & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,007
Was the inhumane part that the toddler was in a different row?
No need to be so dramatic. People can be apart for a few hours, it's not that long. I remember years ago, WN would advertise the lack of assigned seating a feature because kids could get together and sit away from their parents. "parents in front, kids in back", something like that.
As for the boarding process, Yes, it's annoying, but I doubt it makes a significant difference in when you arrive at your destination.
As for the boarding process, Yes, it's annoying, but I doubt it makes a significant difference in when you arrive at your destination.
#28
Join Date: May 2017
Programs: United currently plat
Posts: 203
what? yea i donʻt have the solution and apparently UA doesn't either since Iʻm sure this has crossed their minds once or twice.
#29
Original Poster
Join Date: May 2014
Programs: UA 1K, AA Gold, DL Silver
Posts: 410
United is raking in the money and genuinely doesn’t care about its customers.
#30
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
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