Skip the Line and Check a Bag in a Minute or Less: UA Debuts New 'Bag Drop Shortcut'
Aug 23, 2023, 4:07 pm
#91
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,026
Pretty much the situation at LAS. HNL is a bit more organized - as primarily a leisure destination, UA puts a number of agents in front of the counter assisting/directing. LAS could get some tips from HNL.
Aug 24, 2023, 10:46 am
#92
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 9,926
Sep 4, 2023, 1:31 pm
#93
Join Date: Jan 2023
Posts: 9
So I checked in on the UA app, and prepaid for a checked bag. I arrived at EWR and tried to use the bag drop shortcut but was told I couldn't because I didn't have the logo available that showed I was eligible to use bag drop shortcut and "the software wouldn't accept my boarding pass". refreshed and nothing changed. I'm leaving from BOS tomorrow and have already checked in, and I don't have a logo available on my boarding pass. Is it because I'm in basic economy that I can't use bag drop shortcut?
Nov 2, 2023, 8:32 am
#94
Join Date: May 2008
Location: Shepherdstown WV
Programs: UA Premier, SW RR
Posts: 31
MCO was extremely crowded this past Monday. The UA early bag drop was awesome. Checked bag in on-line - ( no fee due to United Card ) - then walked right up - no line - clearly marked and designated person took over from there. On the other hand was not able to use my United club pass due to flight delays and too many people in lounge. And also long waiting list for MCO Club lounge.
Dec 18, 2023, 10:01 pm
#95
Join Date: Aug 2016
Location: BOS
Programs: AA PP, DL PM
Posts: 2,086
I used the bag drop shortcut at DEN with my skis a few weeks ago. It worked well (no line), but it took a supervisor to override to get a third tag printed for my boot bag, and there's no way to indicate in the app that you have a ski bag and boot bag and that counts as a single piece of checked baggage.
It seems to be a way to lower staffing costs by outsourcing most of the bag drop employees to ABM and having one or two UA employee supervisors. Still, as long as it saves time (no kiosk), I'm in favor of it.
It seems to be a way to lower staffing costs by outsourcing most of the bag drop employees to ABM and having one or two UA employee supervisors. Still, as long as it saves time (no kiosk), I'm in favor of it.
Jan 2, 2024, 3:28 pm
#97
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Jan 2, 2024, 4:58 pm
#98
Join Date: Dec 2004
Location: NYC, LON
Programs: *
Posts: 2,774
Not from the bag drop, at least at EWR. The kiosks are disabled to do anything else other than print baggage tags. That is what makes bag drop attractive as the line moves very quickly as no one is printing BP, changing seats, changing flights, looking g at upgrades or other things people do at kiosks. Just print tags, drop bags and then it's next in line....
Jan 2, 2024, 5:01 pm
#99
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
So no. (I meant using the kiosk)
I tried asking and they said, no, goto a normal one.
I initially tried the "TSA pre touch less id" facial recognition thing. The guy didn't understand and kept saying TSA has nothing to do with baggage. I pointed at the sign and read it out lounge to him. He just said "yes, green is here"
Trying to avoid taking my id out was a big fail anyways as I had to show is at clear too.
I decided to print or my BP airside. Went to 5 of those portrait layout ones. One printed half of my BP, two did nothing, two more said "offline" on the printer. Finally found an old school one that worked
I tried asking and they said, no, goto a normal one.
I initially tried the "TSA pre touch less id" facial recognition thing. The guy didn't understand and kept saying TSA has nothing to do with baggage. I pointed at the sign and read it out lounge to him. He just said "yes, green is here"
Trying to avoid taking my id out was a big fail anyways as I had to show is at clear too.
I decided to print or my BP airside. Went to 5 of those portrait layout ones. One printed half of my BP, two did nothing, two more said "offline" on the printer. Finally found an old school one that worked
Last edited by eng3; Jan 2, 2024 at 5:13 pm