How to get residual/"future flight credit" from non-refundable flight {Archive}
Mar 17, 2015, 12:17 pm
#91
Suspended
Join Date: Aug 2010
Location: DCA
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Posts: 50,262
Presuming standard domestic change/cancel fee of $200:
(Value of old ticket) +$200 in new money - cost of new ticket = debit/credit due.
As others note, the fact that you pay the fee in new money rather than as a reduction of the credit only matters when the value of the old ticket < new.
(Value of old ticket) +$200 in new money - cost of new ticket = debit/credit due.
As others note, the fact that you pay the fee in new money rather than as a reduction of the credit only matters when the value of the old ticket < new.
Mar 27, 2015, 9:09 pm
#92
Join Date: Sep 2003
Location: LAS
Posts: 1,323
Please can someone clarify: I have a non refundable round trip ticket that I need to cancel completely.
(1) Do I need to call United to cancel, or can I do this online?
(2) If it is a $550 ticket, and $400 of that was a VDB voucher, and the remainder paid by credit card, does that make a difference in residual value?
(3) Do I need to retain the original booking number to use if I reschedule a flight?
(1) Do I need to call United to cancel, or can I do this online?
(2) If it is a $550 ticket, and $400 of that was a VDB voucher, and the remainder paid by credit card, does that make a difference in residual value?
(3) Do I need to retain the original booking number to use if I reschedule a flight?
Mar 27, 2015, 11:33 pm
#93
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
The PNR id and the ticket number both should be retained.
Apr 10, 2015, 10:48 am
#95
Join Date: Feb 2006
Location: Bay Area, CA
Programs: UA 1K; Marriott Platinum, Hilton Diamond, Hyatt Gold
Posts: 828
Using cancelled flight credit
I helped a friend cancel her flight because she was ill. There isn't much credit but how does she find it to use it - or does she have to call when she books a new ticket?
Apr 10, 2015, 10:50 am
#96
Join Date: Apr 2014
Location: Houston / Philadelphia
Programs: UA 1K
Posts: 276
I believe the credit stays with the original flight confimation number. Might be a good idea to call and use that to confirm then ask agent if that is not the case.
Apr 10, 2015, 11:15 am
#97
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,998
It will show-up in the "Cancelled" or "Inactive" tabs in your friend's MP account, under "Manage Reservations". She should just click "Change Flights" when she wants to use it.
Last edited by zombietooth; Apr 10, 2015 at 2:51 pm
Apr 10, 2015, 11:27 am
#98
Join Date: Feb 2006
Location: Bay Area, CA
Programs: UA 1K; Marriott Platinum, Hilton Diamond, Hyatt Gold
Posts: 828
Thanks!
May 14, 2015, 8:39 am
#99
Join Date: May 2015
Posts: 4
What are the restrictions on United when cancelling a nonrefundable flight?
If I cancel a United flight, from what I understand I can use the value of the ticket toward a future flight, but I'll have to pay a fee of $300. But what I can't seem to find out is
- Does the future flight have to be the same departure/arrival airports?
- Does the value of the ticket expire (e.g., after a year?)
- Can I apply the value of the ticket toward any future flight (perhaps with the restriction in the first bullet), or do they restrict to a small subset of future flights?
Maybe there's a page somewhere that explains all this, but I can't find it after searching both the United website and Google.
- Does the future flight have to be the same departure/arrival airports?
- Does the value of the ticket expire (e.g., after a year?)
- Can I apply the value of the ticket toward any future flight (perhaps with the restriction in the first bullet), or do they restrict to a small subset of future flights?
Maybe there's a page somewhere that explains all this, but I can't find it after searching both the United website and Google.
May 14, 2015, 8:56 am
#100
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
It's not 100% of what you're asking for, but it's a start.
May 14, 2015, 9:36 am
#101
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Join Date: May 1998
Location: Orange County, CA, USA
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Posts: 6,411
If I cancel a United flight, from what I understand I can use the value of the ticket toward a future flight, but I'll have to pay a fee of $300. But what I can't seem to find out is
- Does the future flight have to be the same departure/arrival airports?
- Does the value of the ticket expire (e.g., after a year?)
- Can I apply the value of the ticket toward any future flight (perhaps with the restriction in the first bullet), or do they restrict to a small subset of future flights?
Maybe there's a page somewhere that explains all this, but I can't find it after searching both the United website and Google.
- Does the future flight have to be the same departure/arrival airports?
- Does the value of the ticket expire (e.g., after a year?)
- Can I apply the value of the ticket toward any future flight (perhaps with the restriction in the first bullet), or do they restrict to a small subset of future flights?
Maybe there's a page somewhere that explains all this, but I can't find it after searching both the United website and Google.
Does that help?
May 14, 2015, 9:39 am
#102
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
You didn't ask but it is worth noting that the value can only be used for the same named passenger. If the new ticket purchased is cheaper than the "stored value" of the old ticket you will receive a TCV credit for the balance which can be used by anyone, but the initial rebooking must be for the same person as the original trip.
May 14, 2015, 9:43 am
#103
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It must be exchanged within 1 year of original date of issue.
If you had a $600 non-refundable ticket, paid the change fee and turned it into a $1,000 refundable ticket. Then later changed that $1,000 refundable ticket to an $800 ticket, you'd get a $200 refund. But if you instead changed the $1,000 refundable ticket to a $500 ticket, you would get a $400 refund and a $100 credit.
May 14, 2015, 9:54 am
#104
Join Date: May 2015
Posts: 4
Thanks for all the answers!
One thing that I forgot to ask: If the original ticket is one-way, can I change it to a round-trip ticket, or only to one-way ticket?
One thing that I forgot to ask: If the original ticket is one-way, can I change it to a round-trip ticket, or only to one-way ticket?
May 14, 2015, 9:58 am
#105
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