Mar 18, 2020, 10:15 am

FlyerTalk Forums Expert How-Tos and Guides

To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open

Quote:

These United Club locations are currently open:

Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
Austin (near Gate 22)
Boston (near Gate B24)
Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
Cleveland (between Gates C14 and C16)
Dallas/Fort Worth (between Gates E6 and E7)
Denver (near Gate B32 and Popup near B59)
Fort Lauderdale (near Gate C1)
Honolulu (above Gates G2 and G3)
Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
Las Vegas (between Gates D33 and D35)
London Heathrow (Terminal T2b, up one level across from Gate B46)
Los Angeles (near Gate 71A)
Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
Minneapolis (Concourse E, between Gates E6 and E8)
New Orleans (neat Gate 7)
New York/LaGuardia (near entrance of Gates 40-59)
New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
Orange County, CA (near Gate 9)
Orlando (near Gate B43)
Philadelphia (between Concourses C and D)
PDX (Concourse E, Gate E1) website not yet undated
Raleigh/Durham (across from Gates D1 and D3)
San Antonio (between Gates B3 and B5)
San Diego (between Gates 47 and 48)
San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
Seattle (across from Gate A10)
Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
Washington Reagan (near Gate 11 in Terminal B)

International UCs

LHR is open
MEX is open
NRT, HKG, GUM are closed

Polaris Lounges

IAD -- opened 21 Oct 2021
EWR - opened 15 Nov 2021
IAH -- opened 30 Nov 2021
ORD - opened 7 Dec 2021
SFO - opened 4 Jan 2022
LAX - opened 2 March 2022

and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction

~~The new EWR UC is under active construction (?May 2022)~~ Openning May 2022
The PHX UC, in the new terminal, summer 2022?

================================================== ====================
Older information (potentially out of date)

List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:

ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Jan 19, 2021, 2:38 pm

#961

Artpen100

Join Date: Jul 2011

Programs: AA Plat, UA 1K>Plat>moving to Silver

Posts: 2,107

Unless one believes that the pandemic will go on indefinitely (and I confess it seems that way sometimes), at some point, some international travel will come back, and when it does, I suspect that some carriers will use things like a decent lounge and food and beverage onboard to capture ticket purchasers again. And once one does it, most of the rest will feel the economic pressure to compete. That is why UA started opening the Polaris lounges in the first place - competition. Even for the business traveler, many, like me, have some control over what airline I fly,

cesco.g, restlessinRNO and cheltzel like this.

Jan 20, 2021, 11:37 am

#962

tryathlete

Join Date: Oct 2009

Location: Chicago, IL

Programs: UA 1K MM, HHonors Diamond,PC, Marriott Rewards Gold

Posts: 1,119

Eventual paid renewal?

Truly chicken egg scenario. At least they’ve extended memberships through this period. I was at RDU yesterday and it doesn’t look promising. Not too many folks down at the end of D concourse where UA flies.

Jan 20, 2021, 12:39 pm

#963

bocastephen

A FlyerTalk Posting Legend

Join Date: Sep 2002

Location: LAX/TPE

Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC

Posts: 42,333

Quote:

Originally Posted by Artpen100

I don't doubt that both domestic and international travel will come back - the difference will be who is traveling. The old mix of business/leisure is now long gone, the new mix will be mostly leisure with a substantially reduced volume of business travel compared to 2019-2020. What is a completely open question is the spending willingness and ability of those leisure travelers when they come back - will enough travel often, and spend to validate the investment in lounges and other premium amenities, or are we headed back to the days before lounges, lie-flats, etc where travel was vastly simplified. That's really the open question.

Given that few, if any corporations pay for lounge memberships or access, yet the pre-virus lounges were rather busy, that does seem to indicate a substantial number self-pay members across the different lounge products, but many were credit-card members, whether that was United Club Card, Amex Platinum, etc. where lounge membership is an inclusion with other benefits. So I don't really see a long term drop in lounge customers or members per se, it will really depend on where people place value in the credit cards they are using to acquire membership. This leaves United/Chase at a significant disadvantage because Amex was able to pivot very quickly away from a travel-focused suite of benefits to something more services/retail focused which really extended the value proposition for the Platinum card vs United's cards which are travel focused and can't really make that change.

SPN Lifer likes this.

Jan 20, 2021, 12:50 pm

#964

HNLbasedFlyer

Join Date: Sep 2006

Location: HNL

Programs: UA GS4MM, MR LT Plat, Hilton Gold

Posts: 6,447

Quote:

Originally Posted by bocastephen

Given that few, if any corporations pay for lounge memberships or access, yet the pre-virus lounges were rather busy, that does seem to indicate a substantial number self-pay members across the different lounge products, but many were credit-card members, whether that was United Club Card, Amex Platinum, etc. where lounge membership is an inclusion with other benefits.

Lot's of companies pay for lounge access for their road warriors - usually with a criteria of how much flying you do (and some is mgmt discretion). Road warriors have dropped to a trickle and with membership extensions it is a moot point at this time.

Jan 21, 2021, 7:55 am

#965

LIH

Join Date: Feb 2016

Location: ORD | LGA | 2E

Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC

Posts: 1,056

Quote:

Originally Posted by HNLbasedFlyer

I was going to note this. I've worked for 5 different companies over the last 15 years and all 5 covered my lounge fees. Anecdotal but I can't think of any industry peers who don't have a similar benefit.

Jan 21, 2021, 9:41 am

#966

DELee

FlyerTalk Evangelist

Join Date: Jun 2010

Location: TOA

Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K

Posts: 20,061

Different industries, different policies. Mine does not pay for membership. Don't overgeneralize.

David

SPN Lifer and Boraxo like this.

Jan 21, 2021, 9:58 am

#967

lincolnjkc

Join Date: Feb 2005

Location: CLE, DCA, and 30k feet

Programs: Honors LT Diamond; United 1K; Hertz PC

Posts: 4,222

Quote:

Originally Posted by LIH

Quote:

Originally Posted by DELee

Different industries, different policies. Mine does not pay for membership. Don't overgeneralize.

I think for every one that does you're likely to find at least one that doesn't. My employer funds my UC membership because (a) I set travel policy and by far do the most air travel in the organization (also the reason for the first point), (b) it's typically paid for out of our PerksPlus rebate so no actual (only opportunity) cost to the company, and (c) it keeps me a happ(ier) traveler. Until I asked about it it had never been on the table as a thing, nor do any of my industry peers that I know of enjoy a similar benefit. I'd venture that 70%+ of my clients with formal travel policies for their employees include an explicit prohibitions on reimbursements for club memberships or passes, while the rest are silent on the subject.

(A small part of the reason why we flat rate the majority of our engagements rather than separately itemizing labor and T&E is so we don't have to get mired in anyone else's travel policy. Before we did that we would occasionally have clients insist on doing stupid things like flying us on NK or boarding in the local roach-and-bug inn to save a few bucks)

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Jan 21, 2021, 10:23 am

#968

bocastephen

A FlyerTalk Posting Legend

Join Date: Sep 2002

Location: LAX/TPE

Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC

Posts: 42,333

Quote:

Originally Posted by DELee

Different industries, different policies. Mine does not pay for membership. Don't overgeneralize.

David

Every larger organization I’ve ever worked with over 25 years has specifically prohibited reimbursement for any travel enhancement such as lounges, upgrades, seating or travel priority. I’ve never encountered a larger organization that covers these costs for rank and file travelers.

SFO 1K and Boraxo like this.

Jan 21, 2021, 11:13 am

#969

HNLbasedFlyer

Join Date: Sep 2006

Location: HNL

Programs: UA GS4MM, MR LT Plat, Hilton Gold

Posts: 6,447

Quote:

Originally Posted by bocastephen

I'm not sure what you consider a "larger organization" - but if you are an active traveler, there are certainly provisions at SAP, Oracle, Amazon, KPMG, Deloitte, Apple, and on and on that provides lounge access to their employees - for those who are on the road nearly every week of the year. I'm at one of the above and I can certainly approve lounge access for an employee who regularly travels - although I have none right now since we have a near 100% travel ban. We don't pay for upgrades - nor seating or travel priority, but if they are true road warriors, they don't need seating like economy plus for me to approve as they already get it.

I wouldn't be surprised if 3/4 of lounge memberships are corporate paid.

Dyce likes this.

Jan 21, 2021, 11:27 am

#970

SPN Lifer

FlyerTalk Evangelist

Join Date: Mar 2002

Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)

Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum

Posts: 15,236

Quote:

Originally Posted by lincolnjkc

[ W]e would occasionally have clients insist on doing stupid things like flying us on NK or boarding in the local roach-and-bug inn to save a few bucks.

Fortunately, I have never had to fly on Spirit Airlines (NK).

Jan 21, 2021, 11:27 am

#971

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat

Posts: 67,112

Lounge membership payment for employees varies by industry and employer -- some do and some don't. And for those that do, it probably requires meeting a hierarchy or travel activity criteria.

My DJ30 employer did cover cover the cost (for those that traveled 5 or more trips a year) -- it was a taxable reimbursement (and they covered the nominal tax)
But I am aware of others in the same industry that did not. And I am aware of others that were covered

What the percentage of elites that are covered -- who knows. Its not 0% or 100%. To claim it is either is incorrect.
In may be in that little segment of the industry you are aware but that are other industries/employeers that are different.

SPN Lifer, DELee, LIH and 1 others like this.

Jan 21, 2021, 12:42 pm

#972

LIH

Join Date: Feb 2016

Location: ORD | LGA | 2E

Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC

Posts: 1,056

Quote:

Originally Posted by bocastephen

Just as a data point, I work in finance and I've had my lounge membership paid for at a 100K+ employee multi-national firm as well as my current tiny 50 person privately held firm (though at the latter, I'm the one setting that policy for my team). I'd love to know how GS breaks down across industries but I would imagine my area is more than de minimis.

I think the good news for the club network going forward is that a lot of these "perks" are stickier than I think you're assuming. I know I can't extrapolate this beyond my own team/firm/niche but we'll probably make up ~75% of the travel we weren't able to do in 2020 once my team can be vaccinated. Also, T+1 12-Month travel from that point will absolutely be higher than 2019 travel was.

Jan 21, 2021, 2:27 pm

#973

SS255

Join Date: Mar 2003

Location: Los Angeles, CA

Programs: UA 1K 1MMer & LT UC (when flying UA); Hyatt Credit Cardist; HHonors Diamond; Marriott Gold via UA 1K

Posts: 6,961

Once the pandemic ends, I think what we will see is:

Employers will be re-assessing their travel policies, including providing lounge memberships.
Employers will cut some of the pre-pandemic travel.
Of those employees who will return to travel, many will see their travel reduced.
Some employees who qualified for employer-paid lounge memberships pre-pandemic will no longer meet that threshold.
Of those employees who currently receive lounge memberships from their employers, but will not receive them pre-pandemic, some won’t bother maintaining their membership if they must pay out-of-pocket.

I just do not see paid UC memberships achieving pre-pandemic levels. Fewer paid memberships will result in a lower level of capital investment by UA on their hard and soft lounge product.

SPN Lifer likes this.