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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Mar 18, 2020, 10:15 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Aug 31, 2021, 11:44 am
  #2176  
 
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,452
Originally Posted by WineCountryUA
And ATL per UA, making 32 of 38 planned reopenings


DCA is the only August reopening not yet accomplished
Now hearing "hopefully by October" for DCA...
SPN Lifer likes this.
EWR764 is offline  
Old Aug 31, 2021, 11:56 am
  #2177  
 
Join Date: Oct 2001
Location: San Antonio, USA
Programs: UA 1K, HHonors Diamond
Posts: 596
Originally Posted by EWR764
Now hearing "hopefully by October" for DCA...
Definitely closed yesterday (8/30).
fed planner is offline  
Old Aug 31, 2021, 2:05 pm
  #2178  
 
Join Date: Jul 2001
Posts: 2,925
I’m pretty sure the MSY UC opening will now be delayed.
FLYMSY is offline  
Old Aug 31, 2021, 3:19 pm
  #2179  
 
Join Date: Sep 2019
Programs: United 1K
Posts: 12
Has anyone had experience with getting the Polaris card after arriving at Newark? Flying INTL Polaris from Europe to Newark tomorrow and have a 4 hour layover before my domestic leg. Since Polaris lounges used to be accessible even for domestic legs on the same day, am I eligible to get one of the premium drink cards?
newyorktola is offline  
Old Aug 31, 2021, 3:20 pm
  #2180  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,049
Originally Posted by EWR764
Now hearing "hopefully by October" for DCA...
Originally Posted by FLYMSY
I’m pretty sure the MSY UC opening will now be delayed.
DCA & MSY delays do not augur well for GUM.
EWR764 likes this.
Last edited by SPN Lifer; Aug 31, 2021 at 3:32 pm
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Old Aug 31, 2021, 3:26 pm
  #2181  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Originally Posted by newyorktola
Has anyone had experience with getting the Polaris card after arriving at Newark? Flying INTL Polaris from Europe to Newark tomorrow and have a 4 hour layover before my domestic leg. Since Polaris lounges used to be accessible even for domestic legs on the same day, am I eligible to get one of the premium drink cards?
Yes, ask at the UC desk when checking in. Arriving Polaris passengers are eligible
newyorktola likes this.
WineCountryUA is offline  
Old Aug 31, 2021, 3:39 pm
  #2182  
 
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
Originally Posted by newyorktola
Has anyone had experience with getting the Polaris card after arriving at Newark? Flying INTL Polaris from Europe to Newark tomorrow and have a 4 hour layover before my domestic leg. Since Polaris lounges used to be accessible even for domestic legs on the same day, am I eligible to get one of the premium drink cards?
I just arrived at EWR a few days ago after flying INTL Polaris from LHR to EWR. Didn't get offered anything initially (I was mainly just trying to get into the UC to speak to an agent about what was happening with a delayed flight of mine), but once I went to the bar and asked the bartender, he said I needed to get something from the desk agent (however, he trusted me, and did provide me a premium drink on my word that I would return with the card). So, I went back up, handed the desk agent my boarding passes, and he gave me a special hole punch in one of them which I showed to the bartender when I returned next time. It may be that the desk agents are less likely to automatically give you a Polaris card (or the hole punch) as they probably only look to see that your next flight still qualifies you to be in the UC, or it could just be that the agent I had didn't bother to look. Either way, it was very easy to ask for one.
mpiotrow is offline  
Old Aug 31, 2021, 4:25 pm
  #2183  
 
Join Date: Jul 2001
Posts: 2,925
Originally Posted by SPN Lifer
DCA & MSY delays do not augur well for GUM.
MSY is because of Hurricane Ida.
SPN Lifer likes this.
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Old Aug 31, 2021, 4:57 pm
  #2184  
 
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,452
Reportedly there was some "structural" work being done at DCA... no insight on what that actually means.
EWR764 is offline  
Old Aug 31, 2021, 5:19 pm
  #2185  
 
Join Date: Sep 2019
Programs: United 1K
Posts: 12
Originally Posted by mpiotrow
I just arrived at EWR a few days ago after flying INTL Polaris from LHR to EWR. Didn't get offered anything initially (I was mainly just trying to get into the UC to speak to an agent about what was happening with a delayed flight of mine), but once I went to the bar and asked the bartender, he said I needed to get something from the desk agent (however, he trusted me, and did provide me a premium drink on my word that I would return with the card). So, I went back up, handed the desk agent my boarding passes, and he gave me a special hole punch in one of them which I showed to the bartender when I returned next time. It may be that the desk agents are less likely to automatically give you a Polaris card (or the hole punch) as they probably only look to see that your next flight still qualifies you to be in the UC, or it could just be that the agent I had didn't bother to look. Either way, it was very easy to ask for one.
Thank you! And thank you WineCountryUA for confirming!
mpiotrow likes this.
newyorktola is offline  
Old Sep 1, 2021, 2:52 am
  #2186  
 
Join Date: Feb 2003
Location: Southern Europe/USA
Posts: 661
Question Polaris Club at Newark airport?
Any news as to when it might re-open?
worldwidetraveler is offline  
Old Sep 1, 2021, 6:47 am
  #2187  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,671
Originally Posted by newyorktola
Has anyone had experience with getting the Polaris card after arriving at Newark? Flying INTL Polaris from Europe to Newark tomorrow and have a 4 hour layover before my domestic leg. Since Polaris lounges used to be accessible even for domestic legs on the same day, am I eligible to get one of the premium drink cards?
I've entered with my arriving Polaris BP and had no issue getting the stamp in EWR and ORD.
ctownflyer is offline  
Old Sep 1, 2021, 7:07 am
  #2188  
 
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
Originally Posted by worldwidetraveler
Any news as to when it might re-open?
‘it’? You need to be a bit more specific…
mpiotrow is offline  
Old Sep 1, 2021, 7:14 am
  #2189  
FlyerTalk Evangelist
 
Join Date: Aug 2015
Posts: 11,461
Originally Posted by worldwidetraveler
Any news as to when it might re-open?
The only word has been that they might soon think about maybe considering how to re-open. I.e. no chance of actually opening this year.

Originally Posted by mpiotrow
‘it’? You need to be a bit more specific…
'it' — Polaris Club at Newark airport — is in the post title (problematic for mobile ).
elitefreak, Dyce and Kacee like this.
fumje is offline  
Old Sep 1, 2021, 7:26 am
  #2190  
 
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
Originally Posted by fumje
'it' — Polaris Club at Newark airport — is in the post title (problematic for mobile ).
ahh, yep, I missed that. Oops!
mpiotrow is offline  



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