Mar 18, 2020, 10:15 am
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
International UCs
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under constructionThe new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?================================================== ====================
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
- Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
- Austin (near Gate 22)
- Boston (near Gate B24)
- Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
- Cleveland (between Gates C14 and C16)
- Dallas/Fort Worth (between Gates E6 and E7)
- Denver (near Gate B32 and Popup near B59)
- Fort Lauderdale (near Gate C1)
- Honolulu (above Gates G2 and G3)
- Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
- Las Vegas (between Gates D33 and D35)
- London Heathrow (Terminal T2b, up one level across from Gate B46)
- Los Angeles (near Gate 71A)
- Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
- Minneapolis (Concourse E, between Gates E6 and E8)
- New Orleans (neat Gate 7)
- New York/LaGuardia (near entrance of Gates 40-59)
- New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
- Orange County, CA (near Gate 9)
- Orlando (near Gate B43)
- Philadelphia (between Concourses C and D)
- PDX (Concourse E, Gate E1) website not yet undated
- Raleigh/Durham (across from Gates D1 and D3)
- San Antonio (between Gates B3 and B5)
- San Diego (between Gates 47 and 48)
- San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
- Seattle (across from Gate A10)
- Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
- Washington Reagan (near Gate 11 in Terminal B)
- LHR is open
- MEX is open
- NRT, HKG, GUM are closed
- IAD -- opened 21 Oct 2021
- EWR - opened 15 Nov 2021
- IAH -- opened 30 Nov 2021
- ORD - opened 7 Dec 2021
- SFO - opened 4 Jan 2022
- LAX - opened 2 March 2022
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The PHX UC, in the new terminal, summer 2022?
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
Code:
ID Airport Type Open? Location -- ------- ---- ----- -------- 1 ATL United Club Open Terminal T, Gates 11/12 2 AUS United Club Open West Concourse, Gate 22 3 BOS United Club Open Terminal B, Gate 24 4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18 5 ORD United Club Closed Terminal 1, B Concourse, Gate B18 6 ORD United Club Open Terminal 1, B Concourse, Gate B6 7 ORD United Club Open Terminal 1, C Concourse, Gate C16 8 ORD United Club Closed Terminal 2, F Concourse, Gate F8 9 CLE United Club Open Gates C14/C16 10 DFW United Club Open Terminal E, Gates E6/E7 11 DEN United Club Closed Concourse B, Gate B32 12 DEN United Club Open Concourse B, Gate B44 13 FLL United Club Open Terminal 1, Gate C1 14 GUM United Club Closed Gates 10/11 15 HKG United Club Closed West Concourse, Room 7W504 16 HNL United Club Open Diamond Head Concourse, Gates G2/G3 17 IAH United Club Open Terminal E, Gates E11/E12 18 IAH United Club Closed Terminal C, Gate C33 19 IAH United Club Closed Terminal B, UX Ticket Counter 20 IAH United Club Closed Terminal A, Gate A9 21 IAH United Club Open Terminal C, Gate C1 22 IAH Polaris Lounge Closed Terminal E, Gate E12 23 LAS United Club Open Concourse D, Gates 33/35 24 LHR United Club Open Terminal 2, Gate B46 25 LAX United Club Open Terminal 7, Gate 71A 26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A 27 MEX United Club Closed Terminal 1, Gate H 28 MSP United Club Open Concourse E, Gates E6/E8 MSY United Club Closed Concourse C, Gate C7 29 LGA United Club Open Terminal B, Gates 40-59 Entrance 30 EWR United Club Open Terminal C, Gate C74 31 EWR United Club Closed Terminal A, Concourse A2 32 EWR United Club Closed Terminal C, Gate C93 33 EWR United Club Gone Terminal C, Gate C124 34 EWR Polaris Lounge Open Terminal C, Gates C102/C120 35 SNA United Club Open Gate 9 36 MCO United Club Open Concourse B, Gate 43 37 PHL United Club Closed Level 2, Concourses C/D 38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3) 39 PDX United Club Open Concourse E, Gate E1 RDU United Club Closed Terminal 2, Gates D1/D3 40 SAT United Club Open Terminal B, Gates B3/B5 41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48 42 SFO United Club Open International Terminal, Boarding Area G, G6/G9 43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11 44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4 45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2 46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint 47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level 48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10 49 NRT United Club Closed Satellite 3, Airside 50 DCA United Club Open Terminal B, Gate 11 51 IAD United Club Closed Concourse C, Gate C4 52 IAD United Club Closed Concourse C, Gate C7 53 IAD United Club Open Concourse D, Gate D8 54 IAD United Club Open Concourse C, Gate C17
COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.
Aug 17, 2021, 3:36 pm
#2116
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Aug 17, 2021, 3:47 pm
#2117
Join Date: Nov 2019
Programs: Delta Gold, United Gold, Marriott Titanium
Posts: 74
There were plates to run out of? I don't think I've seen anything but napkins all year...but maybe I was so mesmerized by the pretzels I wasn't paying attention to anything else (except the gun at the bar is out of service, at least for coke so they were handing out cans)
Aug 17, 2021, 4:04 pm
#2118
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Last edited by WineCountryUA; Aug 17, 2021 at 5:48 pm
Aug 17, 2021, 4:30 pm
#2119
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
Aug 17, 2021, 5:25 pm
#2120
Join Date: Dec 2014
Location: BOS/SIN
Programs: DL PM, OZ Diamond Plus, BA Silver
Posts: 1,803
For info on LH FRA lounges best to use - Covid 19: Lufthansa lounges reopening/status
And yes some are open at FRA, but how you are connecting , schengen / nonschengen matters which one.
And yes some are open at FRA, but how you are connecting , schengen / nonschengen matters which one.
Aug 17, 2021, 5:50 pm
#2121
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Aug 18, 2021, 2:05 am
#2122
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Thank you!
Aug 19, 2021, 1:35 am
#2124
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Aug 19, 2021, 7:26 am
#2125
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,168
I'm a little surprised DCA's has been so far down the list -- would have assumed that enough DC think-theyre-VIP-types moved through that it would be worth it to UA for marketing/government relations... But I guess those people don't have memberships :-)
Aug 19, 2021, 1:24 pm
#2126
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Aug 20, 2021, 6:21 pm
#2127
Join Date: Jan 2017
Location: NGS
Programs: UA Silver, ANA MC, HH Diamond, Hyatt Discoverist, Bonvoy Plat, IHG Plat, Shangri-La GC, Hertz PC
Posts: 1,237
I had a nearly 6-hour layover at O'Hare, so I decided to try the UC lounge at B6, since that is where most posters here claimed provided the best lounge food and beverage experience. The only receptionist present when I entered did not know what I was talking about when I asked for a stamp on my ticket so that I could get top-shelf drinks as a Polaris customer. Fortunately, the other receptionist showed up and knew what I was talking about, however, she could not find the stamp, so she took me upstairs and printed copies of my tickets and gave me a card instead to give to the bartender along with the ticket copies. Unfortunately, he was not very cooperative and reluctantly served me a pint of Blue Moon beer.
My lunch at B6. Hot dog with mustard, corn chips, guacamole, and Blue Moon beer. A very satisfying lunch that covered all the food groups.
After consuming the above, I asked the bartender for a glass of their top-shelf wine and this time he was more cooperative. The lounge was fairly busy.
B6 food
B6 food
B6 food
B6 food
B6 hot dogs
Disappointed with the receptionists confusion and disorganization, I headed to gate C16, the UC club near the Polaris Lounge. This is a smallish lounge but the reception here had a stamp for my ticket.
C16 lounge was reasonably busy but nearly empty when I left for my evening flight.
The bartender here was more cooperative but their cocktail offering was quite limited, so I opted for their top-shelf (not house) wines, which were good. The food offering here though was more limited than that of B6.
C16 food offering
Sparse C16 food offering
Sparse C16 food offering
Overall, obtaining the Polaris stamp on one's ticket appears to be pretty hit-or-miss and my experience with UC receptionists at B6 did not instill confidence. Good luck to everyone, you'll probably need it.
My lunch at B6. Hot dog with mustard, corn chips, guacamole, and Blue Moon beer. A very satisfying lunch that covered all the food groups.
After consuming the above, I asked the bartender for a glass of their top-shelf wine and this time he was more cooperative. The lounge was fairly busy.
B6 food
B6 food
B6 food
B6 food
B6 hot dogs
Disappointed with the receptionists confusion and disorganization, I headed to gate C16, the UC club near the Polaris Lounge. This is a smallish lounge but the reception here had a stamp for my ticket.
{image removed for editting}
Red stamp on ticket that gives Polaris customers free top-shelf drinks at UC lounges.C16 lounge was reasonably busy but nearly empty when I left for my evening flight.
The bartender here was more cooperative but their cocktail offering was quite limited, so I opted for their top-shelf (not house) wines, which were good. The food offering here though was more limited than that of B6.
C16 food offering
Sparse C16 food offering
Sparse C16 food offering
Overall, obtaining the Polaris stamp on one's ticket appears to be pretty hit-or-miss and my experience with UC receptionists at B6 did not instill confidence. Good luck to everyone, you'll probably need it.
Last edited by WineCountryUA; Aug 20, 2021 at 11:54 pm
Aug 20, 2021, 7:01 pm
#2128
Join Date: Jul 2018
Location: IND/FRA
Programs: UA PS, OZ, AS MVP
Posts: 23
They used to have a little paper card that you would hand to the bartender to show you are flying Polaris. I’ve also have just shown my boarding pass and that has done the trick.
Personally, I’ve found the C16 club better when flying Polaris. It always had the full advertised selection of premium drink compared to the other location I’ve visited. But very frustrating when the staff doesn’t even know UA policies
Personally, I’ve found the C16 club better when flying Polaris. It always had the full advertised selection of premium drink compared to the other location I’ve visited. But very frustrating when the staff doesn’t even know UA policies
Aug 20, 2021, 10:14 pm
#2129
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Aug 20, 2021, 10:34 pm
#2130
Join Date: May 2010
Location: Rockin' the Bakken
Programs: Several
Posts: 978
I love how ramen noodles have been a staple of UC offerings. I never frequented UC clubs prior to early 2020, so my experience is very biased.
For whatever reasons though, I've noticed the UC in DEN has offered significantly better toppings for their ramen bar over last few months. As in, better sauce packets, but sauce packets only.
I think the offerings at the UC have definitely improved (in DEN as thats my only experience), but it has also been a total luck-of-the-draw as to what you might get since it has changed so frequently.
For whatever reasons though, I've noticed the UC in DEN has offered significantly better toppings for their ramen bar over last few months. As in, better sauce packets, but sauce packets only.
I think the offerings at the UC have definitely improved (in DEN as thats my only experience), but it has also been a total luck-of-the-draw as to what you might get since it has changed so frequently.