Mar 13, 2020, 6:43 pm
Last edit by: WineCountryUA
This is UA's guidance to TA's (on Jetstream) on re-scheduling
Related thread: Check Your UA Itineraries for Schedule Changes and what to do after one
Archive: https://www.flyertalk.com/forum/unit...d-archive.html
Additional parameters for flights impacted by schedule changes for United-operated flights
***Continuing or return travel dates may be voluntarily changed on UA segments only in the original inventory class to maintain the original length of stay prior to the re-accommodation. Changes to the return flight must be in the same PNR and be made in the same transaction as the re-accommodation of the outbound flight. The change fee and add/collect will be waived for changes made to the return (original class of service only).
- Non-stops may go to connecting flights, and connecting flights may go to non-stops
- Connecting hub may be changed
- If original day of departure is unavailable, may depart 7 days prior to or after original departure date. If outbound flight is impacted, subsequent flights on same itinerary may be changed to maintain original length of trip.***
- Alternate airports within a 250-mile radius of the original origin or departure airport***
- Change may apply to origin and destination, but must be changed at the original time of ticket reissue
- Customer is responsible for any additional expenses incurred
***Continuing or return travel dates may be voluntarily changed on UA segments only in the original inventory class to maintain the original length of stay prior to the re-accommodation. Changes to the return flight must be in the same PNR and be made in the same transaction as the re-accommodation of the outbound flight. The change fee and add/collect will be waived for changes made to the return (original class of service only).
Unacceptable (UA): Misconnecting itinerary | Change to originally scheduled arrival or departure time of at least
+ / - 30 minutes
Options Change to alternate UA flight (same origin and destination and original operating carrier or carrier permitted as noted in fare rule)
Unacceptable (UA): Change to original arrival or departure time of 2 hours or more | Flight(s) canceled with no protection| Flight goes from non-stop to connection Options Change to alternate UA flight with same origin and destination and original operating carrier or carrier permitted as noted in fare rule, or travel agencies can refund through ARC, BSP, GDS.
+ / - 30 minutes
Options Change to alternate UA flight (same origin and destination and original operating carrier or carrier permitted as noted in fare rule)
Unacceptable (UA): Change to original arrival or departure time of 2 hours or more | Flight(s) canceled with no protection| Flight goes from non-stop to connection Options Change to alternate UA flight with same origin and destination and original operating carrier or carrier permitted as noted in fare rule, or travel agencies can refund through ARC, BSP, GDS.
Related thread: Check Your UA Itineraries for Schedule Changes and what to do after one
Archive: https://www.flyertalk.com/forum/unit...d-archive.html
Schedule Change(Back to 2hrs)/Cancelation Refund
Jan 31, 2021, 12:44 pm
#32
Moderator: United Airlines
Join Date: Jun 2007
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Total trip time is not the metric
Change to original arrival or departure time of 2 hours or more or canceled flight with no protection
The metric is change of departure time or change in arrival time -- if either exceeds 2 hours.
Jan 31, 2021, 1:54 pm
#34
Moderator: United Airlines
Join Date: Jun 2007
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2 hours or more earlier or 2 hours or more later
2 hours or more earlier or 2 hours or more later
Yes as modified
2 hours or more earlier or 2 hours or more later
Yes as modified
Feb 2, 2021, 5:09 pm
#35
Join Date: Apr 2019
Posts: 251
United has informed me that a flight I had booked has changed with a departure time nearly five hours earlier than my original flight. The email tells me I am eligible for a change or cancellation. However this was an award flight and I'm already eligible for no cost award redeposit provided I do so at least 31 days before departure. It's 56 days until my departure.
Does the new flight change anything about my options as far as cancellation? Do I have more time to cancel the flight without penalty? Do I have any new options now that I didn't have prior to the flight change? Thanks for any help.
Does the new flight change anything about my options as far as cancellation? Do I have more time to cancel the flight without penalty? Do I have any new options now that I didn't have prior to the flight change? Thanks for any help.
Feb 2, 2021, 5:22 pm
#36
Moderator: United Airlines
Join Date: Jun 2007
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1) you would have move time to make the cancellation. The 31 days requirement would be moot
2) If you make a change of the itin, you could argue that if the mileage required increased, that UA should waive the "fare different" -- however this would probably only work for a change of 7 or less days from the present itin
Feb 2, 2021, 5:26 pm
#37
Join Date: Apr 2019
Posts: 251
Thanks for the reply. Does this mean I have until day of departure to cancel my flight and get a no fee rewards redeposit?
Last edited by time_stamp; Feb 2, 2021 at 5:29 pm Reason: precision
Feb 2, 2021, 5:29 pm
#38
Moderator: United Airlines
Join Date: Jun 2007
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Generally I recommend against last minute changes that could have been done earlier.
Feb 11, 2021, 10:02 pm
#39
Join Date: May 2012
Location: SF Bay Area, CA
Programs: Amtrak Select Executive, Hertz PC, National EE, IC Diamond Ambassador, ALL Gold, Hyatt Disc
Posts: 531
Question: I was booked JFK to SFO on 2/28 in PY which is no longer happening as far as I'm aware. Given that there is no alternative United flight out of JFK as far as I am aware, what would they normally do in this situation? A switch to EWR would be ok but there is nothing with PY scheduled except in the morning in a 78X which would be an origin airport and time change of around 9 hours. The changes have not yet been uploaded into the system so when I just called I was assured the flight is still operating and it is just "sold out" due to the "limited bookings" that are now allowed due to COVID?? Not sure where that reasoning came from.
I am leaving on my outbound tomorrow so I was hoping to have all this squared away before the trip but sounds like that won't be the case until the next schedule update (over the weekend?). I will be patient and wait for the change and see what is proposed, however just looking for any insight as to what would normally be done in these scenarios in case I get a run around when I call again.
I am leaving on my outbound tomorrow so I was hoping to have all this squared away before the trip but sounds like that won't be the case until the next schedule update (over the weekend?). I will be patient and wait for the change and see what is proposed, however just looking for any insight as to what would normally be done in these scenarios in case I get a run around when I call again.
Feb 11, 2021, 10:19 pm
#40
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Question: I was booked JFK to SFO on 2/28 in PY which is no longer happening as far as I'm aware. Given that there is no alternative United flight out of JFK as far as I am aware, what would they normally do in this situation? A switch to EWR would be ok but there is nothing with PY scheduled except in the morning in a 78X which would be an origin airport and time change of around 9 hours. The changes have not yet been uploaded into the system so when I just called I was assured the flight is still operating and it is just "sold out" due to the "limited bookings" that are now allowed due to COVID?? Not sure where that reasoning came from. ...
I am leaving on my outbound tomorrow so I was hoping to have all this squared away before the trip but sounds like that won't be the case until the next schedule update (over the weekend?). I will be patient and wait for the change and see what is proposed, however just looking for any insight as to what would normally be done in these scenarios in case I get a run around when I call again.
Once you have that, you should be free to change to a return flight to EWR in the same original fare class. You will be allowed +- 7 day change and 100 mile radius change of airport
Mar 18, 2021, 4:33 am
#41
Join Date: Mar 2013
Posts: 52
Getting refund for cancelled ticket?
I had a flight booked for last March, which I cancelled thanks to COVID. I did this after United issued a waiver so that was all cool.
At the time I was told I couldn't get a refund, just an ETC which I took expecting to use pretty soon. Oh how naive I was :-)
In hindsight I've been told by several folks that I should pressed to get a refund which I was entitled to.
Does anyone have any feelings on if it might be possible to go back to United and press for a refund? I was GS in 2020 which they extended through this year, if that matters.
At the time I was told I couldn't get a refund, just an ETC which I took expecting to use pretty soon. Oh how naive I was :-)
In hindsight I've been told by several folks that I should pressed to get a refund which I was entitled to.
Does anyone have any feelings on if it might be possible to go back to United and press for a refund? I was GS in 2020 which they extended through this year, if that matters.
Mar 18, 2021, 6:06 am
#42
FlyerTalk Evangelist
Join Date: Aug 2005
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Did you cancel or did UA cancel? If UA cancelled then you can get a refund, even if you were pressured to accept an ETC at the time. GS should be able to help with that.
If UA operated the flight and you used one of the waivers ... then you get an ETC which is valid for 2 years, so hard to believe as a GS you won't find use for it.
If UA operated the flight and you used one of the waivers ... then you get an ETC which is valid for 2 years, so hard to believe as a GS you won't find use for it.
Mar 18, 2021, 7:48 am
#44
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Sounds like to me the cancellation was initiated by the OP.