Feb 3, 2020, 12:06 pm
Last edit by: WineCountryUA
While a *G BP is the easiest way to get lounge access, sometimes that fails to be on the BP. So as a backup you might then need to produce a digital *G card with UA's app, with *A Gold symbol and/or bar code.
To get the bar code, tap on the card and it flips over.
For displaying the *A Gold emblem, the two major smartphone apps work differently
For IOS/Apple you need to move the card to the Apple Wallet.
For Android, the front of the card shows the *A Gold symbol but it is not very large.
Should work as is, but if need be, you can enlarge by enabling the triple tap magnifier or screen capture to Gallery and enlarge the picture.
From Recent Denials of admission to *A Lounges due to lack of UA *G card [2019-2020], it appears *G BP or the digital card is sufficient for lounge access. The past issues requiring the physical card are "past history" unless one can not produce a *G BP or UA app digital card.
To get the bar code, tap on the card and it flips over.
For displaying the *A Gold emblem, the two major smartphone apps work differently
For IOS/Apple you need to move the card to the Apple Wallet.
For Android, the front of the card shows the *A Gold symbol but it is not very large.
Should work as is, but if need be, you can enlarge by enabling the triple tap magnifier or screen capture to Gallery and enlarge the picture.
From Recent Denials of admission to *A Lounges due to lack of UA *G card [2019-2020], it appears *G BP or the digital card is sufficient for lounge access. The past issues requiring the physical card are "past history" unless one can not produce a *G BP or UA app digital card.
Displaying *G card on UA apps
Jan 2, 2020, 2:16 pm
#17
Join Date: Mar 2011
Location: Kitchener, ON, Canada
Programs: UA 1K
Posts: 1,266
I'm on an Android and there is no *G indicator on the 'digital card' whatsoever (nor an option to store it in my Google Wallet.)
This is a pretty legit problem for UA. They USED to show the front of the card, I believe... I wonder why they don't now?
This is a pretty legit problem for UA. They USED to show the front of the card, I believe... I wonder why they don't now?
Jan 2, 2020, 3:11 pm
#18
Join Date: Oct 2007
Location: BWIADCA
Posts: 1,902
When I looked at my card in the United app it was showing front of the card. I've clicked on it and it switched to the back, with option to add it to Apple wallet.
After I've added it to the apple wallet I can't make it show front of the card in the UA app. But it shows perfectly fine in the apple wallet.
After I've added it to the apple wallet I can't make it show front of the card in the UA app. But it shows perfectly fine in the apple wallet.
Jan 2, 2020, 3:15 pm
#19
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,827
Even if you don't have a card, no star gold indicated on the boarding pass, LH are able to look up your status by FF number. This should have been done.
Jan 2, 2020, 3:25 pm
#21
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Until we have a response we don't know about the BP and thus whether LH properly denied entry.
It's infuriating for sure, but *A could also change its rules and LH would be hard-pressed to object to such a change.
Jan 2, 2020, 3:50 pm
#22
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Anyone lecturing OP about not bringing the physical card, please remember that UA no longer provides physical cards to Premier Gold.
It's all that needed IN THEORY. As you well know, LH has been known to require the card despite the rule.
It's all that needed IN THEORY. As you well know, LH has been known to require the card despite the rule.
Jan 2, 2020, 4:04 pm
#23
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Definitely seems to be a bug in the app (I'm on Android), as I can see the star alliance logo on the front of the card as the small avatar, but when I tap on it, only the rear is visible.
Jan 2, 2020, 4:09 pm
#25
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Jan 2, 2020, 4:09 pm
#26
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
I don’t see a button to add my 1K card to Apple Walket
My Plat card from 2019 is in Apple wallet, so i know I have done this before. Where is it in the latest app? I tap the face then tap the 1K card and the back only displays. And no tap option to add to Apple Wallet
Help appreciated
My Plat card from 2019 is in Apple wallet, so i know I have done this before. Where is it in the latest app? I tap the face then tap the 1K card and the back only displays. And no tap option to add to Apple Wallet
Help appreciated
Also, can confirm in the Apple wallet the “card” shows the “front” and has *Gold logo clearly displayed
Jan 2, 2020, 4:13 pm
#27
Join Date: Jul 2017
Location: YVR
Programs: UA 1K
Posts: 975
Jan 2, 2020, 6:09 pm
#28
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,592
In the app, in the middle of the home page, it says Hello, 1P and then gives my status and mileage balance. If you tap on there, it takes you to your account summary, which includes your Star Alliance status (fourth category down). This is surely enough evidence for LH if a *G BP is not sufficient by itself.
(And like others, my Android app also turns the digital card over when tapped)
(And like others, my Android app also turns the digital card over when tapped)
Jan 2, 2020, 6:20 pm
#29
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The wording in the *A rule is new. Not sure when, but definitely within the past 6 months. Prior to that, LH/LX were fine to require a card (including an e-card).
That was then, this is now.
That was then, this is now.
Jan 2, 2020, 6:54 pm
#30
Join Date: Feb 2017
Location: Houston
Programs: UA 1K and Million Miler, *A Gold, Marriott Bonvoy Lifetime Titanium, Hertz Five Star,
Posts: 1,301