Feb 3, 2020, 12:06 pm
Last edit by: WineCountryUA
While a *G BP is the easiest way to get lounge access, sometimes that fails to be on the BP. So as a backup you might then need to produce a digital *G card with UA's app, with *A Gold symbol and/or bar code.
To get the bar code, tap on the card and it flips over.
For displaying the *A Gold emblem, the two major smartphone apps work differently
For IOS/Apple you need to move the card to the Apple Wallet.
For Android, the front of the card shows the *A Gold symbol but it is not very large.
Should work as is, but if need be, you can enlarge by enabling the triple tap magnifier or screen capture to Gallery and enlarge the picture.
From Recent Denials of admission to *A Lounges due to lack of UA *G card [2019-2020], it appears *G BP or the digital card is sufficient for lounge access. The past issues requiring the physical card are "past history" unless one can not produce a *G BP or UA app digital card.
To get the bar code, tap on the card and it flips over.
For displaying the *A Gold emblem, the two major smartphone apps work differently
For IOS/Apple you need to move the card to the Apple Wallet.
For Android, the front of the card shows the *A Gold symbol but it is not very large.
Should work as is, but if need be, you can enlarge by enabling the triple tap magnifier or screen capture to Gallery and enlarge the picture.
From Recent Denials of admission to *A Lounges due to lack of UA *G card [2019-2020], it appears *G BP or the digital card is sufficient for lounge access. The past issues requiring the physical card are "past history" unless one can not produce a *G BP or UA app digital card.
Displaying *G card on UA apps
Feb 4, 2020, 6:57 am
#91
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I was denied again at the Lufthansa lounge in Hamburg. Two employees both insisted that I had to have the "real" plastic card, which according to MileagePlus rep, no longer existed. The Star gold indication on the boarding pass was "unacceptable" according to the Lufthansa employees.
I'll contact MileagePlus again via email, but I'm pretty sure that they'll just give me another 5000 miles as a goodwill gestures. (which was they they did twice last year after I got denied by Lufthansa at two different airports) Oh well... 5000 miles is worth about the same as a couple cups of coffee at the airport Starbucks.
Was the MileagePlus not telling the truth about the gold card no longer in existence? Even for someone who became a gold member for the first time?
I'll contact MileagePlus again via email, but I'm pretty sure that they'll just give me another 5000 miles as a goodwill gestures. (which was they they did twice last year after I got denied by Lufthansa at two different airports) Oh well... 5000 miles is worth about the same as a couple cups of coffee at the airport Starbucks.
Was the MileagePlus not telling the truth about the gold card no longer in existence? Even for someone who became a gold member for the first time?
Feb 4, 2020, 6:59 am
#92
Join Date: Jun 2014
Programs: UA MM
Posts: 4,118
Feb 4, 2020, 7:20 am
#93
Original Poster
Join Date: Jul 2019
Posts: 336
I even logged into my UA account on the UA app to show them my status... they just kept saying "where is the plastic card? we need to see it"
Feb 4, 2020, 9:46 am
#94
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,834
I was denied again at the Lufthansa lounge in Hamburg. Two employees both insisted that I had to have the "real" plastic card, which according to MileagePlus rep, no longer existed. The Star gold indication on the boarding pass was "unacceptable" according to the Lufthansa employees....
Or was this related to the previous reported app issue?
Feb 4, 2020, 10:23 am
#95
Join Date: Oct 2015
Location: SF Bay Area
Programs: UA Plat, Marriott Titanium, Hertz President's Circle
Posts: 123
I was denied again at the Lufthansa lounge in Hamburg. Two employees both insisted that I had to have the "real" plastic card, which according to MileagePlus rep, no longer existed. The Star gold indication on the boarding pass was "unacceptable" according to the Lufthansa employees.
I'll contact MileagePlus again via email, but I'm pretty sure that they'll just give me another 5000 miles as a goodwill gestures. (which was they they did twice last year after I got denied by Lufthansa at two different airports) Oh well... 5000 miles is worth about the same as a couple cups of coffee at the airport Starbucks.
Was the MileagePlus not telling the truth about the gold card no longer in existence? Even for someone who became a gold member for the first time?
I'll contact MileagePlus again via email, but I'm pretty sure that they'll just give me another 5000 miles as a goodwill gestures. (which was they they did twice last year after I got denied by Lufthansa at two different airports) Oh well... 5000 miles is worth about the same as a couple cups of coffee at the airport Starbucks.
Was the MileagePlus not telling the truth about the gold card no longer in existence? Even for someone who became a gold member for the first time?
Feb 4, 2020, 10:32 am
#96
Join Date: Jun 2014
Programs: UA MM
Posts: 4,118
Just so everyone reading this has the right info, what “status” did you show the LH lounge reps?
Feb 4, 2020, 1:35 pm
#97
Original Poster
Join Date: Jul 2019
Posts: 336
LH employee said (exact quote) "we have no way of looking to see if you didn't photo shop this United card on your mobile..."
Said pretty much the same thing when I pointed to the status shown on my printed boarding pass.
Basically they were accusing me of knowing how to use Photoshop.(which for an old geezer like me was nearly impossible)
Feb 4, 2020, 1:49 pm
#98
Join Date: Jun 2014
Programs: UA MM
Posts: 4,118
My Apple Wallet had a picture of the MileagePlus Gold card with expiration date of 1/2020, so my status was still valid at the time. The current one shows expiration date of 1/2021.
LH employee said (exact quote) "we have no way of looking to see if you didn't photo shop this United card on your mobile..."
Said pretty much the same thing when I pointed to the status shown on my printed boarding pass.
Basically they were accusing me of knowing how to use Photoshop.(which for an old geezer like me was nearly impossible)
LH employee said (exact quote) "we have no way of looking to see if you didn't photo shop this United card on your mobile..."
Said pretty much the same thing when I pointed to the status shown on my printed boarding pass.
Basically they were accusing me of knowing how to use Photoshop.(which for an old geezer like me was nearly impossible)
Feb 4, 2020, 2:26 pm
#99
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,528
How does one refresh or get a new MP virtual card for Apple? The one that expired on 1/2020 can't be updated and I don't see an option to add a new virtual card via the app (I do see how to do it for my United Club card)
Feb 4, 2020, 2:27 pm
#100
Original Poster
Join Date: Jul 2019
Posts: 336
The last two times this happend(again, both Lufthansa), United just sent me canned responses and gave me 5000 miles. This is a 3rd strike, so I'm going to ask for a million miles as compensation?( JUST KIDDING)
Feb 4, 2020, 2:34 pm
#101
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,365
Delete the old pass from your Wallet. Then you can go back to the App and the "add to wallet" button will reappear and add the new one. I think the design logic is slightly flawed, but this will fix it.
Feb 4, 2020, 2:48 pm
#102
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,173
I deleted my cards from Apple wallet but only my United Club has the option to add to wallet. 1K just shows the “back” with phone numbers and a barcode. No option to add to wallet
anyone else?
anyone else?
Feb 4, 2020, 3:39 pm
#103
Join Date: Jun 2014
Programs: UA MM
Posts: 4,118
Did you scroll down far enough? The "Add to Apple Wallet" button is at the very bottom.
Feb 4, 2020, 4:40 pm
#104
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,528
I had to refresh initially then the add to wallet option showed up
Last edited by WineCountryUA; Feb 4, 2020 at 5:05 pm Reason: merged consecutive posts by same member
Feb 4, 2020, 5:39 pm
#105
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,173