Discussion of the Quality of UA's In-Flight Meals
#61
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And TED did not have F-- it was all economy.
#62
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Perhaps this is what you are thinking about?
#63
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It looks like UA Polaris has actually out-grossed Air Canada J - and given that AC almost takes pride in serving the most inedible, horrific food (the hamburger on Air Koryo is better), this is quite a feat for United to accomplish! Well done!
I am sure the cost differential from presentable and tasty vs just plain gross will save United millions and cause the analysts to erupt in wild cheers.
I guess United pushing me to AC and NH for my 2020 travels is not such a terrible thing after-all. I can get over the missing ice cream sundae and pajamas in exchange for a better over-all experience without the 'tude.
I am sure the cost differential from presentable and tasty vs just plain gross will save United millions and cause the analysts to erupt in wild cheers.
I guess United pushing me to AC and NH for my 2020 travels is not such a terrible thing after-all. I can get over the missing ice cream sundae and pajamas in exchange for a better over-all experience without the 'tude.
Air Canada YYZ - YVR, soup and salad entree option:
AA, Chicken curry katsu, LAX - JFK (granted, this is in transcon first class, but all the entree choices are the same as business):
UA's shortrib on premium transcon EWR - LAX:
So yeah, I would agree that UA did not focus on the presentation aspect.
A few years ago my former employer had a contract with both AA and UA, and the in-house TA booked outbound to NRT on UA and in-bound on AA.
I was shocked to see AA serving the JAL Japanese meal in the first class cabin. Nice set of sashimi, sushi, tempura, yakitori, followed by Kobi beef as hot entree. What a treat! All those years flying UA since 1992 in First and business cabins, and I have never seen UA contracting NH to serve its Japanese meals out of NRT.
I don’t know what AA serve now because I have not flown them for awhile. Just a data point.
I was shocked to see AA serving the JAL Japanese meal in the first class cabin. Nice set of sashimi, sushi, tempura, yakitori, followed by Kobi beef as hot entree. What a treat! All those years flying UA since 1992 in First and business cabins, and I have never seen UA contracting NH to serve its Japanese meals out of NRT.
I don’t know what AA serve now because I have not flown them for awhile. Just a data point.
#64
Join Date: Jun 2007
Location: San Francisco, CA
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Posts: 346
They replaced the chocolate with the raspberry white chocolate chip cookie.
Well, here's a head-to-head comparison, at least on transcon flights:
Air Canada YYZ - YVR, soup and salad entree option:
AA, Chicken curry katsu, LAX - JFK (granted, this is in transcon first class, but all the entree choices are the same as business):
UA's shortrib on premium transcon EWR - LAX:
So yeah, I would agree that UA did not focus on the presentation aspect.
Well, they certainly did not contract with CX to deliver its meals. Food was good, but certain aspects were disappointing. One of the appetizers was a chilled tofu, and one of the passengers in F complained that his tofu was frozen, so the purser had to check on mine to make sure it's alright.
Don't give them ideas. UA does serve General Tso's chicken in coach. This is from EWR - LAX in economy plus.
Well, here's a head-to-head comparison, at least on transcon flights:
Air Canada YYZ - YVR, soup and salad entree option:
AA, Chicken curry katsu, LAX - JFK (granted, this is in transcon first class, but all the entree choices are the same as business):
UA's shortrib on premium transcon EWR - LAX:
So yeah, I would agree that UA did not focus on the presentation aspect.
Well, they certainly did not contract with CX to deliver its meals. Food was good, but certain aspects were disappointing. One of the appetizers was a chilled tofu, and one of the passengers in F complained that his tofu was frozen, so the purser had to check on mine to make sure it's alright.
Don't give them ideas. UA does serve General Tso's chicken in coach. This is from EWR - LAX in economy plus.
#65
Join Date: Mar 2007
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Sad how this airline just cuts cuts cuts.
#66
Join Date: Jan 2013
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UA has made it clear that they don't want to spend money to feed us. Would a change is strategy be the fix? Instead of serving gormet a la barf, keep it simple. A sub sandwich and chips, burger and soup, or a vegatarian pasta with a salad?
KISS - Keep it Simple Stupid
KISS - Keep it Simple Stupid
#67
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The only thing I can recall like this was that back in the 2009-10 time frame UA stopped serving meals on the domestic three class planes in J. Even if you paid for J, you got no meal, and got offered a snack box from the back. I think they initially said you had to pay, then after about two weeks they would give you one. It lasted about three months, the response both on the old UA internal board and on sites like this was swift and UA reacted, restoring meals in J.
Perhaps this is what you are thinking about?
Perhaps this is what you are thinking about?
#68
Join Date: Aug 2008
Location: HND
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Just completed NRT-IAD return in Polaris and I think the icing on the cake in terms of meal quality was the "sauce" for the "salmon" served in a small foil "ramekin" - you know, the kind that's used for NYC deli take-out orders? Said sauce also did little to make up for the dryness of the fish.
Polaris meals are abysmal.
Polaris meals are abysmal.
#69
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The only thing I can recall like this was that back in the 2009-10 time frame UA stopped serving meals on the domestic three class planes in J. Even if you paid for J, you got no meal, and got offered a snack box from the back. I think they initially said you had to pay, then after about two weeks they would give you one. It lasted about three months, the response both on the old UA internal board and on sites like this was swift and UA reacted, restoring meals in J. ...
Started in Oct 2008 in the depths of the recession
Fall 2008 Catering Changes at UA
Are hot meals in domestic C back? (Effective 10/25/2009, it appears so!)
#70
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Looking back to the early days of Polaris is like looking at a whole different airline.
https://www.flyertalk.com/forum/27949859-post183.html
https://www.flyertalk.com/forum/27949859-post183.html
--Pre departure chocolates?
--Mid Flight Hot Dining Options Printed on Menu?
--Wine Tasting (the 3 glass variants?)
--Bloody Mary Cart?
--Availability of Mattress Pads, Saks Gel Pillows, and Pajamas?
It seems like now that more and more aircraft have the actual new seat, they've cut down on the soft product. Even though a lot of it was just fluff or impractical to begin with. Although, IMHO the mid Hot Meal dining options they shouldn't be tampering with.
I think that is right, initially complimentary BOB for domestic business on 3-class aircraft (or a few months), then a non-choice cold plate and then returned to a choice of hot meals
Started in Oct 2008 in the depths of the recession
Fall 2008 Catering Changes at UA
Are hot meals in domestic C back? (Effective 10/25/2009, it appears so!)
Started in Oct 2008 in the depths of the recession
Fall 2008 Catering Changes at UA
Are hot meals in domestic C back? (Effective 10/25/2009, it appears so!)
At least management actually listened back then. I doubt Smisek would've bent that easily.
#71
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,195
All this talk about the food service made me realize that I'd take a Marie Callender's Chicken Pot Pie (or heck, even a Swanson's) over the BoB Burger or Tacos -- and the pot pies obviously warm up well in an airplane oven ...
#72
Join Date: Apr 2010
Location: PNS
Programs: DL FO, UA, AA
Posts: 700
Now were talking!! The funny thing is I bet the ovens on the aircraft would make the crust on the pot pie come out a nice golden brown.. Love me some pot pies by the way..
#74
Join Date: Jan 2017
Location: Portland OR
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As to the general question, yes the quality of Polaris meals has dropped considerably. And domestic F is pretty poor too. Only one utterly terrible meal (SCL-IAH with inedible “seasonal vegetables”) but the general quality is down. The fish/seafood is still okay but still poor compared with the pre-Polaris filet of turbot.
It’s the Polaris hard product and then lounges that keep me connected.
#75
Join Date: Nov 2007
Location: LAX
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When is UA going to upgrade the presentation? The mains look pathetic and as the Points Guy says- the blue linens look clinical. They really need to step up their game.