There are no public publish rules for GS or PZ (except 1K Instant upgrade) and it is the upgrade instrument that determines the inventory used. Status, itself, does not determine the fare class (yes shorthand , many say that but in reality, it is the instrument). This is how a non-G using a GS instrument gets PZ access and it works the same in reverse.

That would be a manual adjustment and YMMV, but some have had success.

Thank you, good to know.

I've had success doing so quite a few times
However all this was before the conversion to pluspoints

I have been told a couple days ago by a GS rep via email that for purposes of granting exceptions (forced companion saver & forced upgrades), only one of two one-way tickets that are deemed to constitute a de facto "round trip" will be granted an exception. As when I was told this by a GS phone agent, I did not attempt to gain clarification of the precise standard for determining when two one-way tickets constitute a "round trip".

And before anyone suggests it, I have zero intention of trying to game this out with HUCA or working with one agent to gain exception on some one-ways and another agent for the others. The gist of what I was told on the phone is that UA is scrutinizing GS exception practices much more closely now and I absolutely will not try to avoid what I have been told is the new rule, although it definitely will cost me a huge amount of miles.

Well for what will probably be one of my last flights as a GS didn't clear instrument upgrade on PHX - SFO today. Last slap I guess....

Hi physioprof, would you mind sharing the context in which you wrote in to GS, and what questions/clarifications were asked? For example, was it phrased as a question on policy, or a complaint, etc?

I have been specifically told to book two one ways by agents, and again this is just confusion in how this is rolled out and applied. Some interpret the rules as one segment, per PNR, others not. True YMMV. I still contest that this is a big downgrade in benefits, and quite shortsighted on the UA side. It is is going to significantly influence travel choice on my side - it seems I can spend half the amount and get into GS - the balance can be spent on cheaper options for companion travel on other carriers.

what is going on with GS hold times...its a Friday afternoon and I'm listening to Rhapsody in Blue...3pm and the hold time was quoted as 5-10 minutes and I'm getting close to 10

Midwest Storm / Travel Waiver. They are very busy.

New GS: Question on benefit - still there or not?
 

Per the Wiki
"GS can upgrade economy awards (XN or YN) into Business / First with a GPU if PN inventory is available, provided both instrument and miles drawn from GS member account. United-operated flights only."

But as I read the thread I am seeing statements that suggest XN/YN cannot be upgraded using Plus Points? Since GPU are now gone, does that mean the benefit is gone?

The base goal here is to get 2 Biz award tickets @ less than everyday pricing. I am not travelling - wife and her mother.
As i understand, I should be able to use my miles to buy 2 award tickets (XN) then upgrade using an instrument (plus points) as long as PN is available

If the benefit is gone can MOD maybe update the Wiki?

Big time shout out to the GS Lisbon team. Did everything right and made GS feel appreciated

There’s a GS team in Lisbon?

No this benefit is still alive and well. Until united takes it away!

Yes, and they are amazing ! Even leave a little note on your seat every time !

Wiki updated to remove GPU and replace with PlusPoints. Thanks for pointing that out... I thought I changed all GPU/RPU references but missed that one!

As others have stated this is still an official benefit. It’s one of the few exceptions actually published as a GS benefit.

Plus Points have actually made this easier as you can now request it online like a normal upgrade whereas before you had to call the GS line I believe.

Curious here: my daughter- who is my companion GS- is on a flight tmrw morning from SFO to IAH. Way more than 4 seats available for upgrade. Called GS and was told they could not push this upgrade through. Correct?

Also using “Pluspoints”