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Consolidated UA PlusPoints Question & Answer Thread

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Old Sep 24, 2019, 7:33 am
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Last edit by: WineCountryUA
Quick Summary

Starting on December 4, 2019 all existing and future upgrade instruments (RPU and GPU) will be changed into PlusPoints. There will be a straight equivalence: each RPU is 20 points and each GPU is 40 points. There will be no actual changes to the earning rates or expiration dates for Premiers, including Million Milers and bonus instruments (now points) for multiples of 25,000 PQM beyond the 1K requirements.

More from United: Upgrade Types: PlusPoints

Earning Rates
Premier Platinum: 40 points
Premier 1K: 320 points (includes the 40 points earned for reaching Platinum)
Premier 1K in 2019, earned for every 25,000 PQM beyond the 100,000-mile minimum (or every 30 PQS in excess of 120): 40 points
Premier 1K in 2020, earned for every 3,000 PQP beyond the 18,000 PQP minimum: 20 points

Upgrade Options
Short-haul flights (all non-Polaris marketed flights), Economy (all fare classes) to Premium Plus, Business, or First: 20 points
Short-haul flights, Premium Plus to Business or First: 10 points
Long-haul flights, Economy (all fare classes) to Premium Plus: 20 points
Long-haul flights, Economy (Y, B, M, E, U, H, Q, V, or W class) to Polaris: 40 points
Long-haul flights, Economy (S, T, L, K, or G class) to Polaris: 80 points
Long-haul flights, Premium Plus (all fare classes) to Polaris: 30 points
Long-haul flights, Economy (Y, B, M, E, U, H, Q, V, or W class) or Premium Plus (all classes) to Polaris ("skip the waitlist"): ?? points (must be Premier 1K or GS and 30+ days in advance, expected to be a dynamic price, details still TBA)
Economy or Premium Economy to Business, or Business to First on LH, NH, or CM: 40 points

Basic Economy (fare class N and -LGT TATL fares in N/S/T/L/K/G classes as of current writing) tickets are never eligible for any upgrade of any kind.


Changes from Current Program

Generally speaking, all current uses of RPUs and GPUs will be the same as before (same inventory requirements, costs, and procedures) except that 20 or 40 points will be used instead of an RPU or GPU. However, there are some additional options and prices:
  • A short-haul (formerly RPU-eligible) upgrade is now 20 points (always) -- there is no concept of using a GPU on a domestic route since there is no concept of a GPU as a distinct instrument. So a 1K could choose to effectively use all 320 points for 16 RPUs.
  • BOG, UIO, HNL-GUM, and HNL-MAJ are now effectively RPU-eligible and require only 20 points.
  • Upgrading from Economy to Premium Economy ("Premium Plus") is now 20 points (from any fare class), which is an RPU-equivalent instead of a GPU-equivalent before.
  • Upgrading from Premium Economy to Business ("Premium Plus" to "Polaris") is now 30 points (from any fare class), which is a new price level and less than the GPU-equivalent before.
  • You may upgrade a previously ineligible deep discount Economy fare (classes S, T, L, K, or G) to Polaris for 80 points (2x GPU equivalent). (Upgrading a W or higher Economy fare is still 40 points, as before.)
  • Premier 1K members will have the opportunity to pay additional points to confirm an upgrade even if the requisite class (PZ/PN) is not available via "SkipWaitlist". This carries a 30-day advance requirement, will be available "from time to time", and further details are TBA.
  • Points are not deducted when you list for the upgrade, only when some part of the upgrade clears. You can request an unlimited number of upgrades in parallel, and remaining (uncleared) requests will be canceled if your points are exhausted.
    • E.g., if you waitlist for PZ (or PN) and for RN, and later RN clears from the waitlist, the full total for PZ will be deducted at that time.
  • Changes to how partial clearance of upgrades works. You have two options:
    • List all segments. If at least one segment clears, you will ultimately be charged for the highest single cost among all cleared segments. Thus, you will "spend an RPU" (20 points) if only a domestic connector to a Polaris-marketed segment clears (previously there was no cost).
    • List only the Polaris-marketed segments (or any subset you wish). You can add more segments back in after the Polaris-marketed segment clears - but this will be considered a new upgrade request (and cost extra points).
  • You can no longer cancel and redeposit a confirmed upgrade, even if your fare class is available (or maybe not - see post, which would imply no change here). If still waitlisted, it can be withdrawn. If withdrawn within 24 hrs of flight you will have to call UA to have ticket cancelled and reissued, as withdrawals can no longer be automatically processed within this window. (You can probably still SDC to another flight and back if your fare class is available and get the points back.)
  • No change to
    • Expiration. Instruments expiring 31-Jan-2020 will become points expiring 31-Jan-2020, and ditto for 31-Jan-2021. (UA Insider separated the 2 GPU extension practice from this announcement)
    • Use of instruments on partners (LH, NH, etc). Points will be deducted at application, like before (unlike UA flights which are changing). (Except CM, which will now be billed as a 40-point upgrade per segment.)
    • Pretty much anything else not covered above.
  • PlusPoints upgrades can be requested all the way until the cut-off time to check in for your flight. Previously, UA only accepted new waitlist requests for Global Premier Upgrades and Regional Premier Upgrades up to 24 hours before departure. Waitlists for MileagePlus Upgrade Awards will continue to be accepted until 24 hours before departure.
UA Insider & other relevant post(s) noted below:

We’ve heard from MileagePlus Premier® members that they’re interested in an upgrade program that’s more customizable and with fewer restrictions. Introducing PlusPoints – flexible points that can be used for upgrades anywhere we fly. Starting in December, the new program gives MileagePlus Platinum® members and above a bank of points that they can use to upgrade on U.S. domestic and international flights where they previously would have used Regional Premier Upgrades (RPUs) and Global Premier Upgrades (GPUs). Complimentary Premier Upgrades won’t change, so you will still get free upgrades on select flights when available.


FAQ with UA Insider (direct quotes in "quotes")

Will Global Services members have the same cost structure (in points) as 1K and Platinum? (link)
Yes.

How will the pricing of "Skip Waitlist" work? (link)
It is expected to be dynamic. "Availability and pricing ... will vary based on a number of factors."

Will 1K members still be able to extend 2 GPUs (or 80 PlusPoints) until April 30 of the following year, subject to re-qualification? (link)
Reports now show that you can extend up to 80 points, but only if you've requalified for 1K/GS and those 80 points were previously 2 GPUs. They know the difference and there are mixed reports of success extending former RPU points (but highly unlikely).

Will it still be possible to optionally list for both Premium Plus and Polaris (on an Economy fare)? (link)
"You will still be able to waitlist for both cabins. However, if you only clear into Premium Plus you’ll ultimately only pay for the highest upgrade you receive which in this example would be Premium Plus (20 PlusPoints). Keep in mind we’ll deduct the full request price, equal to the highest price upgrade requested, whenever any upgrade clears and you’ll receive any difference in PlusPoints due back to you when landing at your destination."

What happens if only part of your itinerary is upgraded? (link)
You will be charged for the upgrade you received: "If you don’t receive the highest-priced PlusPoints upgrade you requested, ... you’ll be due for a credit ... equal to the difference between the PlusPoints request price and the highest-priced PlusPoints upgrade you received."
You will not be able to cancel PlusPoints requests that have received upgrades. (link) Essentially burning 20 points in the event that only the domestic portion of your request clears.

If I don't want to risk a short connection clearing but not the long haul, can I request only the long haul? Can I add the short haul later?
Yes, you can limit the request to a specific segment.
But once a all or a portion or all the request has cleared, you can not change it to add another segment.

Will I get a refund if only the short segment clears but not the long haul / Polaris segment?
No, that is a change from the GPU days (but still true for mileage upgrades). But you will only be charged the amount for the cleared segment(s).

Is {anything else} changing? (link)
No, not really. "Million milers will receive the equivalent of what they receive today in PlusPoints. Classes of availability for upgrades are not changing. PlusPoints can be sponsored to other travelers in the same way GPU’s and RPU’s could be. For Skip Waitlist upgrades, the account holder must also be traveling."

I see PlusPoints for sale on Craigslist or eBay. May I buy them and use them?
We do not recommend this. If UA determines the PlusPoints was sold, you risk having your M+ account terminated and loss of your miles, status, lifetime miles, etc.

Do the fare class restrictions apply to domestic flights?
No, you can use a PlusPoints on any fare on any domestic/ any CPU eligible flight.
For non-CPU flights, the standard 40 PlusPoints is needs for W or higher. For lower fares it takes 80 PlusPoints.

Is there a maximum layover between segments of a journey?
Unclear. http://www.flyertalk.com/forum/20453548-post221.html is an example of 38 hours, where the 1K desk applied it on behalf of the customer. What is interesting about this case is that 38 hours is well beyond a layover, which implies that in some cases, one PlusPoints can be used for two journeys on the same ticket even if the two journeys are beyond 12 hours apart (12 hours being the pmUA rule – 4 hours for North American / “domestic” only flights).
Lots of uncertain still exists on this issue.

What is the relative waitlist priority of PlusPoints vs Miles
The use of PlusPoints vs Miles has no impact on the waitlist priority, they have the same priority as a supported upgrade

May I cross two oceans with the same set of PlusPoints?
Yes if the entire journey is on one confirmation number and the max layover rule (above) is met.

My PlusPoints ares still valid/unexpired, but my journey starts after the PlusPoints expires. Can I use them for that journey?
No.

Can I use my PlusPoints for another traveler? Do I have to be traveling with them?
You can use your PlusPoints for another traveler. If on the same PNR, it will be done as you do yourself. When on a common PNR, you can only request upgrades for everyone, not just some -- to do that you need to split the PNR.
If the other traveler is on a separate PNR, you pull up their PNR in your account (via My Trips), you will need their PNR id and their bass name as on the reservation. Then go to the upgrade tab and proceed as if it was your reservation
When on a common PNR, the other travelers will have the same waitlist priority as you (this should continue even if the PNR is split after requesting the upgrade).
When on a separate PNR, they will be prioritized based on their status.

If my status changes, will I lose my PlusPoints?
No, PlusPoints, once granted, are good until they expire. You could conceivably drop to general member and maintain your PlusPoints. When you use the PlusPoints, you'll be prioritized based on your present status.

Archive:Consolidated UA PlusPoints Question & Answer Thread {Archive}


The prior GPU thread is now archived
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Consolidated UA PlusPoints Question & Answer Thread

Old Jan 2, 2024, 5:19 pm
  #571  
 
Join Date: Aug 2004
Location: PHX
Programs: UA 1KMM, Marriott Lifetime Titanium, AVIS President's Club
Posts: 100
Originally Posted by IAH-OIL-TRASH
The upgrade would clear to ORD immediately on application of PPs.
Thank you so much. I made the routing change, and applied the PPs and it cleared immediately as you indicated. I appreciate the quick and knowledgeable reply.
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Old Jan 2, 2024, 5:22 pm
  #572  
 
Join Date: Aug 2004
Location: PHX
Programs: UA 1KMM, Marriott Lifetime Titanium, AVIS President's Club
Posts: 100
Originally Posted by Repooc17
Don't even need to be in premium economy. Even cheapest economy fare would get you instantly upgraded to business class.
Thank you, that is exactly what I did (booked the new route into S class and got the Travel Credit). My PPs expire at the end of this month anyway, so I got some added value out of the ones I had left.

Appreciate your help with this!
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PHXonUA is offline  
Old Jan 2, 2024, 8:30 pm
  #573  
 
Join Date: Apr 2016
Posts: 8
How long does it take for PPs to get redeposited after a flight change when those PPs have been succesfully applied for an upgrade before on the flight to be changed?
trawler.99 is online now  
Old Jan 2, 2024, 10:17 pm
  #574  
 
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,483
Originally Posted by trawler.99
How long does it take for PPs to get redeposited after a flight change when those PPs have been succesfully applied for an upgrade before on the flight to be changed?
"Successfully applied", as in your current flight(s) have PP upgrades confirmed?

If so, and you change to completely different flights, you should get them back instantaneously, and it should display the PP redeposit amount prior to confirming the change.
econ is offline  
Old Jan 4, 2024, 3:15 am
  #575  
 
Join Date: Aug 2010
Location: NYC / MIA / AMS
Programs: UA 1k
Posts: 499
If RN and PZ are open on a flight and you're booked in W. Can you apply 20 plus points from one account, clear into PremiumPlus then apply plus points from a different account to clear into J, and would that be 20/30 or the full 40 from a different account?
oblisk is online now  
Old Jan 4, 2024, 3:34 am
  #576  
 
Join Date: May 2017
Posts: 2,277
Originally Posted by oblisk
If RN and PZ are open on a flight and you're booked in W. Can you apply 20 plus points from one account, clear into PremiumPlus then apply plus points from a different account to clear into J, and would that be 20/30 or the full 40 from a different account?
No because you can't submit a separate upgrade request once you've already cleared the upgrade to one cabin (this is the double upgrades terminology in the terms/conditions). All the PlusPoints for a line-of-flight request for everyone in the PNR have to come from a single account, and you have to request all the cabins you want in a single request.
Lux Flyer is online now  
Old Jan 4, 2024, 3:42 am
  #577  
 
Join Date: Aug 2010
Location: NYC / MIA / AMS
Programs: UA 1k
Posts: 499
Originally Posted by Lux Flyer
No because you can't submit a separate upgrade request once you've already cleared the upgrade to one cabin (this is the double upgrades terminology in the terms/conditions). All the PlusPoints for a line-of-flight request for everyone in the PNR have to come from a single account, and you have to request all the cabins you want in a single request.
Thanks, I feared this was the case but worth asking (and I was unsuccessful at finding the PlusPoints Question thread.
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Old Jan 4, 2024, 7:59 am
  #578  
 
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,332
I apologize that I haven't read through the entire thread, only the last couple of pages and the wiki, and I'm not sure if this is the right place to ask, but here goes: I have a confirmed upgrade to domestic F using PPs. What happens if the flight is canceled for weather related reasons (snow forecast at the arrival airport)? Do I get re- accommodated in F on the new flight I'm booked on even if no PZ space is available? Or do I lose the upgrade and the points get re-deposited?
friedablass is offline  
Old Jan 4, 2024, 10:47 am
  #579  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,756
Originally Posted by friedablass
I apologize that I haven't read through the entire thread, only the last couple of pages and the wiki, and I'm not sure if this is the right place to ask, but here goes: I have a confirmed upgrade to domestic F using PPs. What happens if the flight is canceled for weather related reasons (snow forecast at the arrival airport)? Do I get re- accommodated in F on the new flight I'm booked on even if no PZ space is available? Or do I lose the upgrade and the points get re-deposited?
In general, yes, you get re-accommodate in the upgraded cabin but realize, in the case of weather, it may be days, due to the number of folks to be re-accommodated, to get everyone handled.
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WineCountryUA is offline  
Old Jan 4, 2024, 4:05 pm
  #580  
 
Join Date: Apr 2016
Posts: 8
Thanks!
Originally Posted by econ
"Successfully applied", as in your current flight(s) have PP upgrades confirmed?
Exactly.
Originally Posted by econ
If so, and you change to completely different flights, you should get them back instantaneously, and it should display the PP redeposit amount prior to confirming the change.
At first, I had the plan to only change specific legs but then got an error message at the very end of the process. That's why I changed the itinery completely and got the full refund immediately as you stated.
Still, I would have loved to know whether the full amount of PPs get reimbursed even though only specific legs of the itineray would have been changed. In other words, what happens if I change the first leg (no PP applied) but the second leg (PP applied) stays the same.
trawler.99 is online now  
Old Jan 4, 2024, 7:32 pm
  #581  
 
Join Date: Mar 2023
Posts: 215
It seems that on many international flights, UA clears many PPs between 36 and 48 hours out. Is there any consensus re what number of remaining seats they clear down to around that window? I’m 1-4 for 7 seats to LHR at under 48 hours out and trying to figure out odds of that clearing in advance of check in for the domestic feeder. We wouldn’t check in if we aren’t cleared and will find another option.
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Old Jan 5, 2024, 10:19 am
  #582  
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Originally Posted by PlungeTEX
It seems that on many international flights, UA clears many PPs between 36 and 48 hours out. Is there any consensus re what number of remaining seats they clear down to around that window? I’m 1-4 for 7 seats to LHR at under 48 hours out and trying to figure out odds of that clearing in advance of check in for the domestic feeder. We wouldn’t check in if we aren’t cleared and will find another option.
Regarding PlusPoint upgrades, UA always saves at least two seats for the gate t handle -- though these two can certainly be purchased.
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Old Jan 6, 2024, 10:38 am
  #583  
 
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,931
Originally Posted by phlmke
Hello,

I have over 750 plus points with majority of them expiring end of Jan. I tried calling MileagePlus on two separate occasions, was told that nothing can be done, was transferred to the manager who assured me that they sent a request on my behalf and I will receive a response in 24-48 hours. In both cases, I never heard back. I tried to use those points on multiple occasions with no avail - 75 segments and $37K in spend booked last year. Any tips on how to get through to MileagePlus and get an extension?

Thanks all!
Pre-COViD, UA extended 2GPUs (80 PPs) for 3 months. UA has not extended any PPs yet. See this thread for detail:
https://www.flyertalk.com/forum/unit...-30-april.html

You can call MPSC at the regular 1K line and talk to agent.
Kmxu is online now  
Old Jan 6, 2024, 12:00 pm
  #584  
 
Join Date: Dec 2006
Location: Silicon wasteland
Programs: UA 1KMM
Posts: 1,381
Originally Posted by Kmxu
Pre-COViD, UA extended 2GPUs (80 PPs) for 3 months. UA has not extended any PPs yet. See this thread for detail:
https://www.flyertalk.com/forum/unit...-30-april.html

You can call MPSC at the regular 1K line and talk to agent.
Don't bother calling. I have been told (calling for another reason) and someone else on that thread indicated no decision has yet been made to extend any PP past 1/31 for GS or requalifying 1K.
SPN Lifer likes this.
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Old Jan 6, 2024, 1:08 pm
  #585  
 
Join Date: Jun 2012
Programs: LH, A3, 1K MP
Posts: 29
Thank you, will go and read up on it. Appreciate the links.
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