Sep 24, 2019, 7:33 am
Last edit by: WineCountryUA
Quick Summary
Starting on December 4, 2019 all existing and future upgrade instruments (RPU and GPU) will be changed into PlusPoints. There will be a straight equivalence: each RPU is 20 points and each GPU is 40 points. There will be no actual changes to the earning rates or expiration dates for Premiers, including Million Milers and bonus instruments (now points) for multiples of 25,000 PQM beyond the 1K requirements.
More from United: Upgrade Types: PlusPoints
Earning Rates
Premier Platinum: 40 points
Premier 1K: 320 points (includes the 40 points earned for reaching Platinum)
Premier 1K in 2019, earned for every 25,000 PQM beyond the 100,000-mile minimum (or every 30 PQS in excess of 120): 40 points
Premier 1K in 2020, earned for every 3,000 PQP beyond the 18,000 PQP minimum: 20 points
Upgrade Options
Short-haul flights (all non-Polaris marketed flights), Economy (all fare classes) to Premium Plus, Business, or First: 20 points
Short-haul flights, Premium Plus to Business or First: 10 points
Long-haul flights, Economy (all fare classes) to Premium Plus: 20 points
Long-haul flights, Economy (Y, B, M, E, U, H, Q, V, or W class) to Polaris: 40 points
Long-haul flights, Economy (S, T, L, K, or G class) to Polaris: 80 points
Long-haul flights, Premium Plus (all fare classes) to Polaris: 30 points
Long-haul flights, Economy (Y, B, M, E, U, H, Q, V, or W class) or Premium Plus (all classes) to Polaris ("skip the waitlist"): ?? points (must be Premier 1K or GS and 30+ days in advance, expected to be a dynamic price, details still TBA)
Economy or Premium Economy to Business, or Business to First on LH, NH, or CM: 40 points
Basic Economy (fare class N and -LGT TATL fares in N/S/T/L/K/G classes as of current writing) tickets are never eligible for any upgrade of any kind.
Changes from Current Program
Generally speaking, all current uses of RPUs and GPUs will be the same as before (same inventory requirements, costs, and procedures) except that 20 or 40 points will be used instead of an RPU or GPU. However, there are some additional options and prices:
We’ve heard from MileagePlus Premier® members that they’re interested in an upgrade program that’s more customizable and with fewer restrictions. Introducing PlusPoints – flexible points that can be used for upgrades anywhere we fly. Starting in December, the new program gives MileagePlus Platinum® members and above a bank of points that they can use to upgrade on U.S. domestic and international flights where they previously would have used Regional Premier Upgrades (RPUs) and Global Premier Upgrades (GPUs). Complimentary Premier Upgrades won’t change, so you will still get free upgrades on select flights when available.
FAQ with UA Insider (direct quotes in "quotes")
Will Global Services members have the same cost structure (in points) as 1K and Platinum? (link)
Yes.
How will the pricing of "Skip Waitlist" work? (link)
It is expected to be dynamic. "Availability and pricing ... will vary based on a number of factors."
Will 1K members still be able to extend 2 GPUs (or 80 PlusPoints) until April 30 of the following year, subject to re-qualification? (link)
Reports now show that you can extend up to 80 points, but only if you've requalified for 1K/GS and those 80 points were previously 2 GPUs. They know the difference and there are mixed reports of success extending former RPU points (but highly unlikely).
Will it still be possible to optionally list for both Premium Plus and Polaris (on an Economy fare)? (link)
"You will still be able to waitlist for both cabins. However, if you only clear into Premium Plus you’ll ultimately only pay for the highest upgrade you receive which in this example would be Premium Plus (20 PlusPoints). Keep in mind we’ll deduct the full request price, equal to the highest price upgrade requested, whenever any upgrade clears and you’ll receive any difference in PlusPoints due back to you when landing at your destination."
What happens if only part of your itinerary is upgraded? (link)
You will be charged for the upgrade you received: "If you don’t receive the highest-priced PlusPoints upgrade you requested, ... you’ll be due for a credit ... equal to the difference between the PlusPoints request price and the highest-priced PlusPoints upgrade you received."
You will not be able to cancel PlusPoints requests that have received upgrades. (link) Essentially burning 20 points in the event that only the domestic portion of your request clears.
If I don't want to risk a short connection clearing but not the long haul, can I request only the long haul? Can I add the short haul later?
Yes, you can limit the request to a specific segment.
But once a all or a portion or all the request has cleared, you can not change it to add another segment.
Will I get a refund if only the short segment clears but not the long haul / Polaris segment?
No, that is a change from the GPU days (but still true for mileage upgrades). But you will only be charged the amount for the cleared segment(s).
Is {anything else} changing? (link)
No, not really. "Million milers will receive the equivalent of what they receive today in PlusPoints. Classes of availability for upgrades are not changing. PlusPoints can be sponsored to other travelers in the same way GPU’s and RPU’s could be. For Skip Waitlist upgrades, the account holder must also be traveling."
I see PlusPoints for sale on Craigslist or eBay. May I buy them and use them?
We do not recommend this. If UA determines the PlusPoints was sold, you risk having your M+ account terminated and loss of your miles, status, lifetime miles, etc.
Do the fare class restrictions apply to domestic flights?
No, you can use a PlusPoints on any fare on any domestic/ any CPU eligible flight.
For non-CPU flights, the standard 40 PlusPoints is needs for W or higher. For lower fares it takes 80 PlusPoints.
Is there a maximum layover between segments of a journey?
Unclear. http://www.flyertalk.com/forum/20453548-post221.html is an example of 38 hours, where the 1K desk applied it on behalf of the customer. What is interesting about this case is that 38 hours is well beyond a layover, which implies that in some cases, one PlusPoints can be used for two journeys on the same ticket even if the two journeys are beyond 12 hours apart (12 hours being the pmUA rule – 4 hours for North American / “domestic” only flights).
Lots of uncertain still exists on this issue.
What is the relative waitlist priority of PlusPoints vs Miles
The use of PlusPoints vs Miles has no impact on the waitlist priority, they have the same priority as a supported upgrade
May I cross two oceans with the same set of PlusPoints?
Yes if the entire journey is on one confirmation number and the max layover rule (above) is met.
My PlusPoints ares still valid/unexpired, but my journey starts after the PlusPoints expires. Can I use them for that journey?
No.
Can I use my PlusPoints for another traveler? Do I have to be traveling with them?
You can use your PlusPoints for another traveler. If on the same PNR, it will be done as you do yourself. When on a common PNR, you can only request upgrades for everyone, not just some -- to do that you need to split the PNR.
If the other traveler is on a separate PNR, you pull up their PNR in your account (via My Trips), you will need their PNR id and their bass name as on the reservation. Then go to the upgrade tab and proceed as if it was your reservation
When on a common PNR, the other travelers will have the same waitlist priority as you (this should continue even if the PNR is split after requesting the upgrade).
When on a separate PNR, they will be prioritized based on their status.
If my status changes, will I lose my PlusPoints?
No, PlusPoints, once granted, are good until they expire. You could conceivably drop to general member and maintain your PlusPoints. When you use the PlusPoints, you'll be prioritized based on your present status.
Archive:Consolidated UA PlusPoints Question & Answer Thread {Archive}
The prior GPU thread is now archived
Starting on December 4, 2019 all existing and future upgrade instruments (RPU and GPU) will be changed into PlusPoints. There will be a straight equivalence: each RPU is 20 points and each GPU is 40 points. There will be no actual changes to the earning rates or expiration dates for Premiers, including Million Milers and bonus instruments (now points) for multiples of 25,000 PQM beyond the 1K requirements.
More from United: Upgrade Types: PlusPoints
Earning Rates
Premier Platinum: 40 points
Premier 1K: 320 points (includes the 40 points earned for reaching Platinum)
Premier 1K in 2019, earned for every 25,000 PQM beyond the 100,000-mile minimum (or every 30 PQS in excess of 120): 40 points
Premier 1K in 2020, earned for every 3,000 PQP beyond the 18,000 PQP minimum: 20 points
Upgrade Options
Short-haul flights (all non-Polaris marketed flights), Economy (all fare classes) to Premium Plus, Business, or First: 20 points
Short-haul flights, Premium Plus to Business or First: 10 points
Long-haul flights, Economy (all fare classes) to Premium Plus: 20 points
Long-haul flights, Economy (Y, B, M, E, U, H, Q, V, or W class) to Polaris: 40 points
Long-haul flights, Economy (S, T, L, K, or G class) to Polaris: 80 points
Long-haul flights, Premium Plus (all fare classes) to Polaris: 30 points
Long-haul flights, Economy (Y, B, M, E, U, H, Q, V, or W class) or Premium Plus (all classes) to Polaris ("skip the waitlist"): ?? points (must be Premier 1K or GS and 30+ days in advance, expected to be a dynamic price, details still TBA)
Economy or Premium Economy to Business, or Business to First on LH, NH, or CM: 40 points
Basic Economy (fare class N and -LGT TATL fares in N/S/T/L/K/G classes as of current writing) tickets are never eligible for any upgrade of any kind.
Changes from Current Program
Generally speaking, all current uses of RPUs and GPUs will be the same as before (same inventory requirements, costs, and procedures) except that 20 or 40 points will be used instead of an RPU or GPU. However, there are some additional options and prices:
- A short-haul (formerly RPU-eligible) upgrade is now 20 points (always) -- there is no concept of using a GPU on a domestic route since there is no concept of a GPU as a distinct instrument. So a 1K could choose to effectively use all 320 points for 16 RPUs.
- BOG, UIO, HNL-GUM, and HNL-MAJ are now effectively RPU-eligible and require only 20 points.
- Upgrading from Economy to Premium Economy ("Premium Plus") is now 20 points (from any fare class), which is an RPU-equivalent instead of a GPU-equivalent before.
- Upgrading from Premium Economy to Business ("Premium Plus" to "Polaris") is now 30 points (from any fare class), which is a new price level and less than the GPU-equivalent before.
- You may upgrade a previously ineligible deep discount Economy fare (classes S, T, L, K, or G) to Polaris for 80 points (2x GPU equivalent). (Upgrading a W or higher Economy fare is still 40 points, as before.)
- Premier 1K members will have the opportunity to pay additional points to confirm an upgrade even if the requisite class (PZ/PN) is not available via "SkipWaitlist". This carries a 30-day advance requirement, will be available "from time to time", and further details are TBA.
- Points are not deducted when you list for the upgrade, only when some part of the upgrade clears. You can request an unlimited number of upgrades in parallel, and remaining (uncleared) requests will be canceled if your points are exhausted.
- E.g., if you waitlist for PZ (or PN) and for RN, and later RN clears from the waitlist, the full total for PZ will be deducted at that time.
- Changes to how partial clearance of upgrades works. You have two options:
- List all segments. If at least one segment clears, you will ultimately be charged for the highest single cost among all cleared segments. Thus, you will "spend an RPU" (20 points) if only a domestic connector to a Polaris-marketed segment clears (previously there was no cost).
- List only the Polaris-marketed segments (or any subset you wish). You can add more segments back in after the Polaris-marketed segment clears - but this will be considered a new upgrade request (and cost extra points).
You can no longer cancel and redeposit a confirmed upgrade, even if your fare class is available(or maybe not - see post, which would imply no change here). If still waitlisted, it can be withdrawn. If withdrawn within 24 hrs of flight you will have to call UA to have ticket cancelled and reissued, as withdrawals can no longer be automatically processed within this window. (You can probably still SDC to another flight and back if your fare class is available and get the points back.)- No change to
- Expiration. Instruments expiring 31-Jan-2020 will become points expiring 31-Jan-2020, and ditto for 31-Jan-2021. (UA Insider separated the 2 GPU extension practice from this announcement)
- Use of instruments on partners (LH, NH, etc). Points will be deducted at application, like before (unlike UA flights which are changing). (Except CM, which will now be billed as a 40-point upgrade per segment.)
- Pretty much anything else not covered above.
- PlusPoints upgrades can be requested all the way until the cut-off time to check in for your flight. Previously, UA only accepted new waitlist requests for Global Premier Upgrades and Regional Premier Upgrades up to 24 hours before departure. Waitlists for MileagePlus Upgrade Awards will continue to be accepted until 24 hours before departure.
We’ve heard from MileagePlus Premier® members that they’re interested in an upgrade program that’s more customizable and with fewer restrictions. Introducing PlusPoints – flexible points that can be used for upgrades anywhere we fly. Starting in December, the new program gives MileagePlus Platinum® members and above a bank of points that they can use to upgrade on U.S. domestic and international flights where they previously would have used Regional Premier Upgrades (RPUs) and Global Premier Upgrades (GPUs). Complimentary Premier Upgrades won’t change, so you will still get free upgrades on select flights when available.
FAQ with UA Insider (direct quotes in "quotes")
Will Global Services members have the same cost structure (in points) as 1K and Platinum? (link)
Yes.
How will the pricing of "Skip Waitlist" work? (link)
It is expected to be dynamic. "Availability and pricing ... will vary based on a number of factors."
Will 1K members still be able to extend 2 GPUs (or 80 PlusPoints) until April 30 of the following year, subject to re-qualification? (link)
Reports now show that you can extend up to 80 points, but only if you've requalified for 1K/GS and those 80 points were previously 2 GPUs. They know the difference and there are mixed reports of success extending former RPU points (but highly unlikely).
Will it still be possible to optionally list for both Premium Plus and Polaris (on an Economy fare)? (link)
"You will still be able to waitlist for both cabins. However, if you only clear into Premium Plus you’ll ultimately only pay for the highest upgrade you receive which in this example would be Premium Plus (20 PlusPoints). Keep in mind we’ll deduct the full request price, equal to the highest price upgrade requested, whenever any upgrade clears and you’ll receive any difference in PlusPoints due back to you when landing at your destination."
What happens if only part of your itinerary is upgraded? (link)
You will be charged for the upgrade you received: "If you don’t receive the highest-priced PlusPoints upgrade you requested, ... you’ll be due for a credit ... equal to the difference between the PlusPoints request price and the highest-priced PlusPoints upgrade you received."
You will not be able to cancel PlusPoints requests that have received upgrades. (link) Essentially burning 20 points in the event that only the domestic portion of your request clears.
If I don't want to risk a short connection clearing but not the long haul, can I request only the long haul? Can I add the short haul later?
Yes, you can limit the request to a specific segment.
But once a all or a portion or all the request has cleared, you can not change it to add another segment.
Will I get a refund if only the short segment clears but not the long haul / Polaris segment?
No, that is a change from the GPU days (but still true for mileage upgrades). But you will only be charged the amount for the cleared segment(s).
Is {anything else} changing? (link)
No, not really. "Million milers will receive the equivalent of what they receive today in PlusPoints. Classes of availability for upgrades are not changing. PlusPoints can be sponsored to other travelers in the same way GPU’s and RPU’s could be. For Skip Waitlist upgrades, the account holder must also be traveling."
I see PlusPoints for sale on Craigslist or eBay. May I buy them and use them?
We do not recommend this. If UA determines the PlusPoints was sold, you risk having your M+ account terminated and loss of your miles, status, lifetime miles, etc.
Do the fare class restrictions apply to domestic flights?
No, you can use a PlusPoints on any fare on any domestic/ any CPU eligible flight.
For non-CPU flights, the standard 40 PlusPoints is needs for W or higher. For lower fares it takes 80 PlusPoints.
Is there a maximum layover between segments of a journey?
Unclear. http://www.flyertalk.com/forum/20453548-post221.html is an example of 38 hours, where the 1K desk applied it on behalf of the customer. What is interesting about this case is that 38 hours is well beyond a layover, which implies that in some cases, one PlusPoints can be used for two journeys on the same ticket even if the two journeys are beyond 12 hours apart (12 hours being the pmUA rule – 4 hours for North American / “domestic” only flights).
Lots of uncertain still exists on this issue.
What is the relative waitlist priority of PlusPoints vs Miles
The use of PlusPoints vs Miles has no impact on the waitlist priority, they have the same priority as a supported upgrade
May I cross two oceans with the same set of PlusPoints?
Yes if the entire journey is on one confirmation number and the max layover rule (above) is met.
My PlusPoints ares still valid/unexpired, but my journey starts after the PlusPoints expires. Can I use them for that journey?
No.
Can I use my PlusPoints for another traveler? Do I have to be traveling with them?
You can use your PlusPoints for another traveler. If on the same PNR, it will be done as you do yourself. When on a common PNR, you can only request upgrades for everyone, not just some -- to do that you need to split the PNR.
If the other traveler is on a separate PNR, you pull up their PNR in your account (via My Trips), you will need their PNR id and their bass name as on the reservation. Then go to the upgrade tab and proceed as if it was your reservation
When on a common PNR, the other travelers will have the same waitlist priority as you (this should continue even if the PNR is split after requesting the upgrade).
When on a separate PNR, they will be prioritized based on their status.
If my status changes, will I lose my PlusPoints?
No, PlusPoints, once granted, are good until they expire. You could conceivably drop to general member and maintain your PlusPoints. When you use the PlusPoints, you'll be prioritized based on your present status.
Archive:Consolidated UA PlusPoints Question & Answer Thread {Archive}
The prior GPU thread is now archived
Consolidated UA PlusPoints Question & Answer Thread
Jan 12, 2024, 2:13 pm
#601
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
I am kinda indifferent, which is why I had removed the +P request.
I am also annoyed because this particular flight, like other flights, United had cleared UG list shortly before T-24, down to 3 available seat, fair enough...10 pax cleared. My last flight, nothing had happened at or prior to T-24; instead, 15-20 seats had gone to paid upgraders and other pax, while the UG list had largely stayed the same.
Jan 12, 2024, 6:56 pm
#602
Join Date: Dec 2019
Location: Chicago
Programs: AA Gold
Posts: 562
It's been glitching for a few months now
you'll be removed after T-24 sweep
Jan 12, 2024, 6:58 pm
#603
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
I don't expect getting the upgrade. Thanks for the data point.
Jan 13, 2024, 12:08 am
#605
Join Date: Mar 2023
Posts: 218
I’m sure this is actually somewhere but struggling to find it - if you cancel (e.g., flight credit, refund, redeposit of miles) a flight with a confirmed PP upgrade, do you get the PP back? I know you don’t if you cancel a confirmed upgrade on a ticket you are keeping but not sure how it works if you cancel the ticket itself.
Jan 13, 2024, 12:30 am
#606
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,415
I’m sure this is actually somewhere but struggling to find it - if you cancel (e.g., flight credit, refund, redeposit of miles) a flight with a confirmed PP upgrade, do you get the PP back? I know you don’t if you cancel a confirmed upgrade on a ticket you are keeping but not sure how it works if you cancel the ticket itself.
If you cancel the flight, you will get the PlusPoints returned, unless you used the Skip the Waitlist feature, which requires additional PlusPoints and isn’t usually available except for South America flights.
Jan 13, 2024, 9:35 am
#607
Join Date: Jan 2006
Programs: UA Gold
Posts: 102
Any reason not to use PlusPoints?
Looking to upgrade an international flight. Is there any reason to use Miles plus Money, instead of PlusPoints, if I have the points? I can't think of any, but thought I'd ask!
Thanks!
Thanks!
Jan 13, 2024, 9:52 am
#608
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
There is one scenario: the upgrade chance is almost zero for overwater segment, but you want to get the short connection upgraded for free.
Jan 13, 2024, 11:30 am
#609
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
There is one scenario: the upgrade chance is almost zero for overwater segment, but you want to get the short connection upgraded for free..
Jan 17, 2024, 12:12 pm
#610
Join Date: Jan 2016
Posts: 481
Stupid question but want a double check just to make sure.
I've never used Plus Points for a revenue booking TATL with a partner airline leg on same itinerary.
I.e., if I find positive PZ space for UA ORD FRA, but have a second leg on partner airline LX FRA ZRH does the presence of that partner (non UA metal) leg on same itinerary impact my ability to use Plus Points to upgrade overwater UA metal leg (assuming of course, PZ space is still open at time of Plus Point application)?
I suspect not, but I have only ever used Plus Points on international itineraries that were all UA metal so I just wanted to be sure.
Thanks!
I've never used Plus Points for a revenue booking TATL with a partner airline leg on same itinerary.
I.e., if I find positive PZ space for UA ORD FRA, but have a second leg on partner airline LX FRA ZRH does the presence of that partner (non UA metal) leg on same itinerary impact my ability to use Plus Points to upgrade overwater UA metal leg (assuming of course, PZ space is still open at time of Plus Point application)?
I suspect not, but I have only ever used Plus Points on international itineraries that were all UA metal so I just wanted to be sure.
Thanks!
Jan 17, 2024, 12:27 pm
#611
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
Stupid question but want a double check just to make sure.
I've never used Plus Points for a revenue booking TATL with a partner airline leg on same itinerary.
I.e., if I find positive PZ space for UA ORD FRA, but have a second leg on partner airline LX FRA ZRH does the presence of that partner (non UA metal) leg on same itinerary impact my ability to use Plus Points to upgrade overwater UA metal leg (assuming of course, PZ space is still open at time of Plus Point application)?
I suspect not, but I have only ever used Plus Points on international itineraries that were all UA metal so I just wanted to be sure.
Thanks!
I've never used Plus Points for a revenue booking TATL with a partner airline leg on same itinerary.
I.e., if I find positive PZ space for UA ORD FRA, but have a second leg on partner airline LX FRA ZRH does the presence of that partner (non UA metal) leg on same itinerary impact my ability to use Plus Points to upgrade overwater UA metal leg (assuming of course, PZ space is still open at time of Plus Point application)?
I suspect not, but I have only ever used Plus Points on international itineraries that were all UA metal so I just wanted to be sure.
Thanks!
Jan 17, 2024, 4:34 pm
#612
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,824
PP can be used to upgrade award tickets if comes from a GS account
Jan 20, 2024, 11:05 pm
#614
Join Date: May 2005
Posts: 28
i had two legs confirmed with PP (friend is GS) about a month ago. i logged in today (first leg is tomorrow) and noticed both were removed and i was economy. i spoke to customer service for over an hour and they claim they see no evidence of the upgrade clearing. i know it did because i bought the ticket when there was PN availability and my friend upgraded immediately and i have the screenshots that show confirmed. i even selected my seats and meal which you can only do after confirming. then they said that there was an aircraft change and the PP were refunded back to my friend. i checked the plane and its the same for both legs. they said they cant do anything and that i can tell me friend to reapply the PP upgrade for the first leg (PZ available) and waitlist for the second leg (neither PN/PZ available). i searched but have not found a single DP where a confirmed PP upgrade was canceled with no notification. has anyone heard of anything like this? any recourse? i assume no if they actually did refund the PP since nothing we paid/spent net, net. just super frustrating one-day out.
EDIT: i was seat 1D/G for both flights if that matters
EDIT: i was seat 1D/G for both flights if that matters
Last edited by igzolt; Jan 20, 2024 at 11:24 pm Reason: added info
Jan 21, 2024, 7:43 am
#615
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
i had two legs confirmed with PP (friend is GS) about a month ago. i logged in today (first leg is tomorrow) and noticed both were removed and i was economy. i spoke to customer service for over an hour and they claim they see no evidence of the upgrade clearing. i know it did because i bought the ticket when there was PN availability and my friend upgraded immediately and i have the screenshots that show confirmed. i even selected my seats and meal which you can only do after confirming. then they said that there was an aircraft change and the PP were refunded back to my friend. i checked the plane and its the same for both legs. they said they cant do anything and that i can tell me friend to reapply the PP upgrade for the first leg (PZ available) and waitlist for the second leg (neither PN/PZ available). i searched but have not found a single DP where a confirmed PP upgrade was canceled with no notification. has anyone heard of anything like this? any recourse? i assume no if they actually did refund the PP since nothing we paid/spent net, net. just super frustrating one-day out.
EDIT: i was seat 1D/G for both flights if that matters
EDIT: i was seat 1D/G for both flights if that matters
Good luck.