Jul 6, 2019, 9:31 pm
Last edit by: WineCountryUA
Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service
The first PS flights to/from EWR started 25 Oct 2015
E+ passengers -- hot meals and drinks included
Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)
Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"
other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10
FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.
Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.
Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.
Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service
Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s.® Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.
United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom — they’ll also receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)
Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"
other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10
FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.
Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.
Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.
Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
Oct 6, 2019, 9:35 pm
#1426
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,644
Actually, under Rule 24, "[s]ubstitution of aircraft type that provides different classes of service or different seat configurations" constitutes IRROPS warranting free change or refund. Whether that applies to a swap of the miserable 2-4-2 772 HD for 1-2-1 781 can be debated, but I'd not hesitate to argue it if they did that to me (and would expect a free change at the very least).
Oct 9, 2019, 9:10 am
#1427
Join Date: Nov 2017
Location: NYC
Programs: UA 1K; DL DM; IHG Platinum; Hilton Diamond; Marriott Gold; Hertz President's Circle
Posts: 237
Actually, under Rule 24, "[s]ubstitution of aircraft type that provides different classes of service or different seat configurations" constitutes IRROPS warranting free change or refund. Whether that applies to a swap of the miserable 2-4-2 772 HD for 1-2-1 781 can be debated, but I'd not hesitate to argue it if they did that to me (and would expect a free change at the very least).
Like, if an aircraft changes from true Polaris to 2/4/2 pmUA J, would rule 24 apply?
I've had vendetta-like agents on the phone tell me they don't guarantee aircraft type, even when I never said anything remotely related to aircraft change.
Oct 14, 2019, 10:40 pm
#1428
FlyerTalk Evangelist
Join Date: Dec 2003
Location: USA
Programs: UA Platinum, 1MM
Posts: 13,460
I'm flying the 787-10 SFO-EWR. Row 42 is the exit E+ row in front of the rear economy section. Since E+ gets an included meal, this row should get a meal since it is sold as such.
Can someone confirm? Sorry if it was answered already. I think someone asked, but I couldn't find the answer.
Can someone confirm? Sorry if it was answered already. I think someone asked, but I couldn't find the answer.
Oct 14, 2019, 10:54 pm
#1429
Join Date: Nov 2016
Location: Houston TX
Programs: United Premier 1k, Hertz Presidents Circle, Hilton Diamond
Posts: 408
Actually, under Rule 24, "[s]ubstitution of aircraft type that provides different classes of service or different seat configurations" constitutes IRROPS warranting free change or refund. Whether that applies to a swap of the miserable 2-4-2 772 HD for 1-2-1 781 can be debated, but I'd not hesitate to argue it if they did that to me (and would expect a free change at the very least).
Oct 18, 2019, 12:42 am
#1430
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
Posts: 941
Flew LAX-EWR today in E+ and per the amenities listed on the app "alcoholic beverages are complimentary in premium cabins and Economy Plus on premium transcontinental flights".
I ordered 3 drinks over a few hours and they charged me twice, saying only the first one was free.
Had the policy changed recently? I thought the "s" on the beverages meant you could get more than one.
TIA
I ordered 3 drinks over a few hours and they charged me twice, saying only the first one was free.
Had the policy changed recently? I thought the "s" on the beverages meant you could get more than one.
TIA
Oct 18, 2019, 1:43 am
#1431
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Flew LAX-EWR today in E+ and per the amenities listed on the app "alcoholic beverages are complimentary in premium cabins and Economy Plus on premium transcontinental flights".
I ordered 3 drinks over a few hours and they charged me twice, saying only the first one was free.
Had the policy changed recently? I thought the "s" on the beverages meant you could get more than one.
TIA
I ordered 3 drinks over a few hours and they charged me twice, saying only the first one was free.
Had the policy changed recently? I thought the "s" on the beverages meant you could get more than one.
TIA
I said to the flight attendant I think you’re mistaken why don’t you check with your purser. She came back and said I was correct, later on in the second service I ordered another drink and another flight attendant said the same thing I asked her to speak to her colleague who served me first. I think some flight attendants aren’t used to the route and don’t know the rules. In fact they refunded one Gentlemens drink because they charged him in error after I made the claim
Last edited by Flying Machine; Oct 18, 2019 at 2:04 am
Oct 19, 2019, 12:16 am
#1432
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
Posts: 941
No the flight attendant was incorrect by charging you. I had the same issue on an EWR to LAX E+ flight about a week ago.
I said to the flight attendant I think you’re mistaken why don’t you check with your purser. She came back and said I was correct, later on in the second service I ordered another drink and another flight attendant said the same thing I asked her to speak to her colleague who served me first. I think some flight attendants aren’t used to the route and don’t know the rules. In fact they refunded one Gentlemens drink because they charged him in error after I made the claim
I said to the flight attendant I think you’re mistaken why don’t you check with your purser. She came back and said I was correct, later on in the second service I ordered another drink and another flight attendant said the same thing I asked her to speak to her colleague who served me first. I think some flight attendants aren’t used to the route and don’t know the rules. In fact they refunded one Gentlemens drink because they charged him in error after I made the claim
Oct 19, 2019, 5:16 am
#1433
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
Flew LAX-EWR today in E+ and per the amenities listed on the app "alcoholic beverages are complimentary in premium cabins and Economy Plus on premium transcontinental flights".
I ordered 3 drinks over a few hours and they charged me twice, saying only the first one was free.
Had the policy changed recently? I thought the "s" on the beverages meant you could get more than one.
TIA
I ordered 3 drinks over a few hours and they charged me twice, saying only the first one was free.
Had the policy changed recently? I thought the "s" on the beverages meant you could get more than one.
TIA
Seems like it would be reasonable to make the app decline charges for E+-seated pax on these flights.
Oct 21, 2019, 10:51 am
#1434
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
Posts: 941
Flew EWR - LAX yesterday on the 787-10 in 42A, which is the separate E+ row from all the rest. Worried I would have to point out about the E+ free meal and drinks for that row, but they were on it and gave handed both the meal and their Old Fashioned cocktail with no issues. They even allowed my son to substitute a cheeseburger instead of the meal (chicken or pasta) with no charge.
Got two more drinks later on that flight with no issues.
Opposite of my above post LAX - EWR where they gave me one drink for free and charged me for the rest. It's only $18, but I'll still write in quick for a refund request.
Note 42A is by the exit, so plenty of legroom, but missing a window. Once you recline, you can see outside pretty decent.
- Tom
Got two more drinks later on that flight with no issues.
Opposite of my above post LAX - EWR where they gave me one drink for free and charged me for the rest. It's only $18, but I'll still write in quick for a refund request.
Note 42A is by the exit, so plenty of legroom, but missing a window. Once you recline, you can see outside pretty decent.
- Tom
Oct 21, 2019, 11:08 am
#1435
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
On the subject of meals, I have observed FAs always serving a hot meal for row 20 pax (non-E+ seats) on the pmUA 752.
Oct 21, 2019, 1:20 pm
#1436
Join Date: Aug 2015
Location: DCA/IAD
Programs: AA Gold, Hilton Gold, IHG Platinum, CSR
Posts: 6
IAD-LAX Question
I understand that this route is not a part of United's premium transcon network, however, I am booked in F on a 777-200 with what is now showing at the new Polaris configuration. Should it stay the same, what level of service should I expect?
Oct 21, 2019, 1:25 pm
#1437
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,423
Standard domestic First service, irrespective of the aircraft type. Polaris bedding if you are lucky.
Oct 21, 2019, 4:22 pm
#1438
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
Posts: 941
Nice they're flying that however! What day is the flight?
Oct 21, 2019, 5:00 pm
#1439
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,621
Looks like from what you are saying it is a lie-flat F, so really that is all that matters as far as I am concerned. Having been on this flight (SFO-IAD) a few times over the past year I agree with the other comment that it is nice they ran the 777-200, from my experience certainly not common.
Oct 21, 2019, 6:25 pm
#1440
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,423
Looks like from what you are saying it is a lie-flat F, so really that is all that matters as far as I am concerned. Having been on this flight (SFO-IAD) a few times over the past year I agree with the other comment that it is nice they ran the 777-200, from my experience certainly not common.
