Overhead bins for large items ONLY??
Apr 10, 2019, 2:06 pm
#136
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Apr 10, 2019, 2:12 pm
#137
Original Poster
Join Date: Aug 2001
Location: NJ, USA
Programs: UA MM
Posts: 671
And got this in email just now. I am feeling very very special.
Dear Ms. Pindi
It was a pleasure speaking with you today. I appreciate you taking the time to talk to me about your recent experience on flight UA2239 from San Francisco to Newark.
I can only imagine how upsetting and frustrating you must have felt. Please accept my heartfelt apology.
We are sensitive to your concerns, I have shared your feedback with our In-Flight Management so we can follow up internally.
As mentioned during our conversation, I'm sending a $XXX electronic travel certificate each for your wife and your kids to use toward a future United or United Express flight. You'll receive this in a separate email within the next few business days.
Ms. Pindi, thank you for your loyalty as a Premier Gold Member, it’s always a pleasure to serve your travel need.
Kindest Regards,
I am truly shocked by the love bombing!! My husband is amused at being turned into my wife. I really hope this is a sign of United taking our complaints seriously. Just wow!!!
Dear Ms. Pindi
It was a pleasure speaking with you today. I appreciate you taking the time to talk to me about your recent experience on flight UA2239 from San Francisco to Newark.
I can only imagine how upsetting and frustrating you must have felt. Please accept my heartfelt apology.
We are sensitive to your concerns, I have shared your feedback with our In-Flight Management so we can follow up internally.
As mentioned during our conversation, I'm sending a $XXX electronic travel certificate each for your wife and your kids to use toward a future United or United Express flight. You'll receive this in a separate email within the next few business days.
Ms. Pindi, thank you for your loyalty as a Premier Gold Member, it’s always a pleasure to serve your travel need.
Kindest Regards,
I am truly shocked by the love bombing!! My husband is amused at being turned into my wife. I really hope this is a sign of United taking our complaints seriously. Just wow!!!
Apr 10, 2019, 2:18 pm
#138
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Apr 10, 2019, 2:25 pm
#140
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Me too!
Actually (and I'll admit that I fly UA a lot less than people here, so less data points) my experiences with UA FAs have been good. No problems at all.
When I flew UA a few times 1-2 years ago, they generally seemed like they were doing their job but not happy about it. No smiles, no friendliness. If I asked for something it would be slid onto my tray with no acknowledgement. I wouldn't go so far as to call the service "rude", but... indifferent.
The FAs I've had this year have been friendly, cheerful, happy, and very good at their jobs. It's only a small number of flights -- not enough data to draw a conclusion -- but the difference is noticeable.
Actually (and I'll admit that I fly UA a lot less than people here, so less data points) my experiences with UA FAs have been good. No problems at all.
When I flew UA a few times 1-2 years ago, they generally seemed like they were doing their job but not happy about it. No smiles, no friendliness. If I asked for something it would be slid onto my tray with no acknowledgement. I wouldn't go so far as to call the service "rude", but... indifferent.
The FAs I've had this year have been friendly, cheerful, happy, and very good at their jobs. It's only a small number of flights -- not enough data to draw a conclusion -- but the difference is noticeable.
Apr 10, 2019, 2:27 pm
#141
Join Date: Oct 2016
Programs: DL Gold, AA Plat, Hilton Diamond
Posts: 253
Apr 10, 2019, 2:41 pm
#143
Join Date: Nov 2013
Posts: 4,374
Apr 10, 2019, 2:44 pm
#144
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,419
Apr 10, 2019, 3:23 pm
#145
Join Date: Oct 2016
Programs: DL Gold, AA Plat, Hilton Diamond
Posts: 253
Stuff it into your carryon if there is room. Or under the seat in front of you. Or on your lap or behind your back like someone else does. I've also seen lots of people try and hang them from the tray table latch, with varying degrees of success based on how heavy and bulky the coat is.
Apr 10, 2019, 3:29 pm
#146
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Stuff it into your carryon if there is room. Or under the seat in front of you. Or on your lap or behind your back like someone else does. I've also seen lots of people try and hang them from the tray table latch, with varying degrees of success based on how heavy and bulky the coat is.
For me, if I have a pillow or jacket behind me, I am sliding off the front of the seat.
I can't remember the name for the measurement from the back of the seat to the front (ie, the part where your butt goes). But that is short enough on many seats that I can't have anything behind me and sit close to comfortably.
Apr 10, 2019, 3:38 pm
#147
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Apr 10, 2019, 3:38 pm
#148
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
Wait, what? You think someone should have to check their laptop bag so the later arriving passenger can put his large duffel in the overhead?
Apr 10, 2019, 3:54 pm
#149
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
It all depends on where you sit. Quite literally.
This entire debate is a zero sum game because there is not enough room on a standard single-aisle mainline aircraft to accommodate the "legal" carryons brought onboard.
If you are the passenger with the personal item, you believe that it is your moral right to occupy OH. But, if you are the next person with the larger bag who now has to gate check because that bag can't go under any seat, you may feel differently. There are plenty of threads here from people expressing that view in quite strident tones.
Much of this is curable. It is rare that a laptop can't be stashed OH once the larger bags are up there. So, this may well be a timing issue.
This entire debate is a zero sum game because there is not enough room on a standard single-aisle mainline aircraft to accommodate the "legal" carryons brought onboard.
If you are the passenger with the personal item, you believe that it is your moral right to occupy OH. But, if you are the next person with the larger bag who now has to gate check because that bag can't go under any seat, you may feel differently. There are plenty of threads here from people expressing that view in quite strident tones.
Much of this is curable. It is rare that a laptop can't be stashed OH once the larger bags are up there. So, this may well be a timing issue.
Apr 10, 2019, 4:06 pm
#150
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
It all depends on where you sit. Quite literally.
This entire debate is a zero sum game because there is not enough room on a standard single-aisle mainline aircraft to accommodate the "legal" carryons brought onboard.
If you are the passenger with the personal item, you believe that it is your moral right to occupy OH. But, if you are the next person with the larger bag who now has to gate check because that bag can't go under any seat, you may feel differently. There are plenty of threads here from people expressing that view in quite strident tones.
Much of this is curable. It is rare that a laptop can't be stashed OH once the larger bags are up there. So, this may well be a timing issue.
This entire debate is a zero sum game because there is not enough room on a standard single-aisle mainline aircraft to accommodate the "legal" carryons brought onboard.
If you are the passenger with the personal item, you believe that it is your moral right to occupy OH. But, if you are the next person with the larger bag who now has to gate check because that bag can't go under any seat, you may feel differently. There are plenty of threads here from people expressing that view in quite strident tones.
Much of this is curable. It is rare that a laptop can't be stashed OH once the larger bags are up there. So, this may well be a timing issue.