UA 179 (EWR-HKG) 19 Jan 2019 diverted YYR , passengers stuck on board for 13 hours
Jan 20, 2019, 11:57 am
#17
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It took DL 11 hours to get a relief aircraft to SYA on Dec. 24. Some Delta passengers are going to spend Christmas near the North Pole
The fact that this all went wrong late at night made things much more complicated.
The fact that this all went wrong late at night made things much more complicated.
Jan 20, 2019, 12:07 pm
#19
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As the report makes clear, the reason the passengers were refused offloading was that Canadian Customs (CBSA?) officers were not available and would not permit the passengers to be offloaded.
Unfortunate, but not appropriately either a UA issue or one for which UA is blameworthy.
Unfortunate, but not appropriately either a UA issue or one for which UA is blameworthy.
I think you should read up on the 777 certification before making such claims.
Jan 20, 2019, 12:11 pm
#20
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Jan 20, 2019, 12:15 pm
#21
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2013 Mazda 3. It didn’t have a Rolls Royce engine hence the reason I had normal ETOPS 
Not CBSAs fault but airports. There is no customs/immigration requirement for Canada for pax in transit. That’s an American thing!
As for the 777 I can only speculate since I haven’t worked on them in such extreme conditions. Hopefully there’s a tech on the forum who can comment!
As for the 777 I can only speculate since I haven’t worked on them in such extreme conditions. Hopefully there’s a tech on the forum who can comment!
Jan 20, 2019, 12:17 pm
#22
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You can't entirely blame UA on this issue. I doubt the latches on a 777 are designed to withstand -30 degree blasts. Airlines that fly up North typically have specially designed aircraft to deal with these harsh weather conditions. Heck where I was from, when the weather hit -10 it was a near guarantee the power windows would stop working!
-James
-James
You also seem misinformed about needing special aircraft for aircraft in the North.
Jan 20, 2019, 12:19 pm
#23
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You can't entirely blame UA on this issue. I doubt the latches on a 777 are designed to withstand -30 degree blasts. Airlines that fly up North typically have specially designed aircraft to deal with these harsh weather conditions. Heck where I was from, when the weather hit -10 it was a near guarantee the power windows would stop working!
-James
-James
Jan 20, 2019, 12:22 pm
#24
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The implicit complaint in the thread title is not that the passengers were delayed by 13 hours, but that they were "stuck onboard." Aircraft go tech all the time. 13 hour delays happen.
Jan 20, 2019, 12:24 pm
#25
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Jan 20, 2019, 12:34 pm
#26
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I should also point out that the customs non sense didn’t apply to the emergency passenger. They deplaned them promptly and got them assistance right away! Why couldn’t a similar courtesy have been applied to passengers? When is enough, enough? 3 hours? 6 hours? Evidently not 12 hours!
Good to hear a tech chime in with their experience on these latches! I thought they would be designed for cool weather but didn’t think for weather this cold! That being said -30 is cutting it awfully close to the limit and given some unknown extenuating circumstances it could still malfunction. To say UA was being cheap and skimping on maintenance when the environment may have been the culprit is just wrong!
-James
-James
Last edited by WineCountryUA; Jan 20, 2019 at 1:04 pm Reason: merging consecutive posts by same member
Jan 20, 2019, 12:37 pm
#27
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Jan 20, 2019, 12:46 pm
#28
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i would also think DOT and UA Tarmac policies would also dictate that given they were in Goose Bay, USA (immigration wise)
-James
Jan 20, 2019, 12:51 pm
#29
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if the notam says the airport has limited services then it probably is not a suitable diversion point. ETOPS requires adequate passenger recovery plan for each individual diversion station in the areas where the operator is not normally an operator. #s3gt_translate_tooltip_mini { display: none !important; }
Jan 20, 2019, 12:56 pm
#30
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It kind of does! The airline is supposed to file diversion airports along their route and have a diversion plan in place for each airport. Presumably such a plan would have contingencies for being left stranded for one hour, 5 hours or 3 days! Perhaps staying onboard if delay is under a day is part of that plan.
i would also think DOT and UA Tarmac policies would also dictate that given they were in Goose Bay, USA (immigration wise)
-James
Last edited by WineCountryUA; Jan 20, 2019 at 1:10 pm Reason: merging consecutive posts by same member