Premium Plus (Premium Economy) seats and Experience
Jan 9, 2020, 1:36 pm
#1006
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
You might try emailing 1kvoice, noting that you did not receive benefits that are specifically referenced on the website. Benefits (listed here) are supposed to include upgraded meal options plated on china, free alcohol, Saks bedding, and an amenity kit.
I do think the seat (along with upgrade priority) is the main reason to pay extra for P+, but that's no excuse for UA's failure to deliver the advertised benefits.
I do think the seat (along with upgrade priority) is the main reason to pay extra for P+, but that's no excuse for UA's failure to deliver the advertised benefits.
Jan 9, 2020, 2:50 pm
#1007
Join Date: Feb 2015
Programs: united
Posts: 1,636
You might try emailing 1kvoice, noting that you did not receive benefits that are specifically referenced on the website. Benefits (listed here) are supposed to include upgraded meal options plated on china, free alcohol, Saks bedding, and an amenity kit.
I do think the seat (along with upgrade priority) is the main reason to pay extra for P+, but that's no excuse for UA's failure to deliver the advertised benefits.
I do think the seat (along with upgrade priority) is the main reason to pay extra for P+, but that's no excuse for UA's failure to deliver the advertised benefits.
I can't imagine what went wrong here.
Jan 9, 2020, 4:27 pm
#1009
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
That’s awful then. I flew SFO-HKG-SFO in December and a Polaris 772 was subbed in 3 days before before flights so Premium Plus was just treated as E+ seats. Yet we all still received the PP bedding and amenity kits. Meal was Y (but that was expected.)
What was the fare difference between Y and PP when you booked ?
What was the fare difference between Y and PP when you booked ?
Jan 17, 2020, 7:25 am
#1011
Join Date: Jul 2009
Location: WAS
Programs: UA Silver, Marriott Gold, IHG Silver, Hilton Silver, Hertz PC, National Exec Elite, Avis PC
Posts: 1,295
Has anyone had success upgrading to PP with miles inside of the 24hr mark, like if you SDC to a flight that has PP? Since the introduction of Plus Points it looks like this might be an option now provided to you on a reservation.
Jan 18, 2020, 9:26 am
#1012
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
EWR-SFO was a morning flight, 6am I believe. This was the meal.
We sat on the ground for 45 minutes "waiting on paperwork" and were not offered water or anything.
The mid-flight snack (the waffle or cookie) was given at the same time as the breakfast.
A kind bar was offered towards the end.
We sat on the ground for 45 minutes "waiting on paperwork" and were not offered water or anything.
The mid-flight snack (the waffle or cookie) was given at the same time as the breakfast.
A kind bar was offered towards the end.
No - still cannot waitlist with miles for upgrades within 24 hours of the flight.. Yes for PlusPoints and actually managed to secure an upgrade recently.
Jan 18, 2020, 12:33 pm
#1014
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Realize much can be said the same about business but PP cabins are much smaller and suspect most are purchased fares.
PP cabins are frequently oversold and that would certainly block cash upgrades.
Jan 18, 2020, 1:57 pm
#1015
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
Have you seen empty PP seats? IME, there is already a long waitlist and the cabin goes out full.
Realize much can be said the same about business but PP cabins are much smaller and suspect most are purchased fares.
PP cabins are frequently oversold and that would certainly block cash upgrades.
Realize much can be said the same about business but PP cabins are much smaller and suspect most are purchased fares.
PP cabins are frequently oversold and that would certainly block cash upgrades.
I am someone who chooses to book PE and so far the UA price has been right. As other folks say for Polaris - if you want to sit in the PE cabin you need to purchase it.
Jan 18, 2020, 2:21 pm
#1016
Join Date: Jan 2014
Location: Rochester, MN
Programs: UA Silver, Hilton HHonors Diamond, IHG Plat
Posts: 1,830
I think SQ may have the smallest amount of PE seats in the cabin (well apart from the new A350 ULR).. NZ has a fair number definitely more than UA. TK (my first experience with PE seating) had a large amount in the cabin but did away with them. I suspect UA looked at the SQ model for determining the number of seats.
I am someone who chooses to book PE and so far the UA price has been right. As other folks say for Polaris - if you want to sit in the PE cabin you need to purchase it.
I am someone who chooses to book PE and so far the UA price has been right. As other folks say for Polaris - if you want to sit in the PE cabin you need to purchase it.
Jan 19, 2020, 12:13 pm
#1019
Join Date: Feb 2015
Programs: united
Posts: 1,636
United Premium Plus Mobile
Jan 19, 2020, 2:23 pm
#1020
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
United Premium Plus Mobile
"our new option on select flights" -- the word select is used at least five times in that link
