App display of early cleared upgrades changed? Waitlists on gate monitors going away?
Jun 18, 2018, 9:13 am
#121
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 5,000
Too bad about Left Eye, I always thought she was the most talented.
Jun 18, 2018, 9:46 am
#122
Join Date: Mar 2006
Programs: UA Lifetime Gold, Marriott Rewards Platinum, HHonors Gold, Hyatt Diamond
Posts: 1,385
Does Lifetime Gold trump "This Year's" Gold? Slightly OT, but I doubt this merits a string of its own. DTW to ORD – last minute attempt to get off a delayed flight onto one on time. Gate agent very helpful and booked me into the last seat minutes before loading began. As I headed toward the jetway I heard a bit of a ruckus from someone who had been #1 on the waitlist and did not get the one seat. Gate agent explained “but he’s a lifetime gold.” Didn’t seem to sit well with the disgruntled, would-be passenger. My question: are all Golds not alike? Does lifetime / million miler in fact trump this year’s gold? (Of course, I’m not complaining…)
Jun 18, 2018, 9:51 am
#123
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
Datapoint June 14
UG list on app only showed the UGs for some people, i.e. my UG never showed for SAN-DEN or DEN-BIL.
Jun 18, 2018, 10:04 am
#124
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,415
Was the other passenger also attempting to do the same thing (get off of your flight onto the on-time flight)? During IRROPS, if there's open inventory, it's first come, first served. If they've zeroed it out, then they should have gone in waitlist order, which would be status, then fare class. Did you ever appear on the waitlist?
Jun 18, 2018, 10:15 am
#125
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
No. They are the same in the eyes of the computer.
Not enough details here to know whether GA handled properly. But there are several scenarios that have you legitimately clearing ahead of the pax who was previously waitlisted #1 , particularly if you were in paid F or on a higher fare class ticket.
Not enough details here to know whether GA handled properly. But there are several scenarios that have you legitimately clearing ahead of the pax who was previously waitlisted #1 , particularly if you were in paid F or on a higher fare class ticket.
Jun 18, 2018, 10:34 am
#126
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
Actually I was just contemplating if this could be an intentional change to limit complaints about upgrades when F passengers are seeking weather re-routes or the like.
Jun 19, 2018, 4:31 am
#127
Join Date: Mar 2006
Programs: UA Lifetime Gold, Marriott Rewards Platinum, HHonors Gold, Hyatt Diamond
Posts: 1,385
No.
Was the other passenger also attempting to do the same thing (get off of your flight onto the on-time flight)? During IRROPS, if there's open inventory, it's first come, first served. If they've zeroed it out, then they should have gone in waitlist order, which would be status, then fare class. Did you ever appear on the waitlist?
Was the other passenger also attempting to do the same thing (get off of your flight onto the on-time flight)? During IRROPS, if there's open inventory, it's first come, first served. If they've zeroed it out, then they should have gone in waitlist order, which would be status, then fare class. Did you ever appear on the waitlist?
Jun 19, 2018, 9:22 am
#128
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,415
I only appeared on the electronic board wait list after I had cleared, with a check next to my name. But that's because I walked up to the counter, and gate agent took care of the re-booking in about 60 seconds. There were about six other PAX below me on the board. My fare was T class. No idea what other PAXs´ fare classes were.
Jun 19, 2018, 9:44 am
#129
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
The reason visible upgrade lists were first introduced was to substantially reduce the number of pax asking the gate agent if they were listed and the likelihood of clearing. The benefit of showing how many pax were upgraded, whether prior to airport control or on day of departure, is for marketing value to the carrier—“yes, some pax actually do get upgraded and if you’re not one of them, you should fly us more.” It all makes sense.
Jun 19, 2018, 1:58 pm
#130
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,423
The lack of advance upgrades continues... it's really rather infuriating when trying to get insight into elite loads, etc.. but maybe that's the point.
Jun 19, 2018, 4:32 pm
#131
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
Datapoint June 19
BIL airport, UG list displayed at the gate but only for those waiting to UG. My name does not appear but I was upgraded (with an RPU a few months ago).
For a small airport, for UA 5915, BIL-DEN: 8 on the UGS list for 9 available seats.
DEN, UG list displayed on monitors at the gate, but again only for those who are still waiting for the UG.
For a small airport, for UA 5915, BIL-DEN: 8 on the UGS list for 9 available seats.
DEN, UG list displayed on monitors at the gate, but again only for those who are still waiting for the UG.
Last edited by Aussienarelle; Jun 19, 2018 at 10:19 pm
Jun 20, 2018, 10:38 am
#132
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,026
No confirmed upgrades showing at all (website and app) on multiple flight to/from HNL today (incl.mine). Certainly is going to crimp my analyses of CPU upgrade patterns. I'm thinking it also makes it harder for us to spot the rare case of shenanigans.
Jun 20, 2018, 10:56 am
#133
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,660
Not seeing the list and with that making an educated guess as to whether a TOD is worth it is annoying. Not to mention how dismal the first class catering is. For the first time ever, I’m thinking my return to 1K and slowly gaining ground on 1MM isn’t a priority. United overall treats me well, but the constant texts from a frequent flyer friend on AS and AA with great upgrade success, and better food makes me wonder why I remain loyal to UA.
Jun 20, 2018, 6:35 pm
#134
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Interesting reports. For outbound last week we were #1 and #2 on the app list, which eventually populated as more passengers checked in. There were 2 open seats on the F map and we got both of them. For the return flight again I saw a waitlist on the app after T-24, though it was no relevant to me as we actually received CPUs about 80 hours out.
As demonstrated above 1K status still matters for CPUs so long as you are not flying hub-hub. Have not personally seen anything clear in years flying between SFO, IAH, ORD, IAD though occasionally you may win the lottery.
Not seeing the list and with that making an educated guess as to whether a TOD is worth it is annoying. Not to mention how dismal the first class catering is. For the first time ever, I’m thinking my return to 1K and slowly gaining ground on 1MM isn’t a priority. United overall treats me well, but the constant texts from a frequent flyer friend on AS and AA with great upgrade success, and better food makes me wonder why I remain loyal to UA.
Jun 20, 2018, 11:10 pm
#135
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,026
At HNL UC now. Only one name on app confirmed upgrade list for LAX and that was minutes ago. Not mine and I got upgraded days ago. Looks like only those upgraded off airport list might show?