App display of early cleared upgrades changed? Waitlists on gate monitors going away?
Jun 4, 2018, 11:50 am
#1
Original Poster
Join Date: Nov 2009
Location: Between EWR & PHL
Programs: UA MileagePlus dirt (former hard-way Silver); AS Mileage Plan MVP; Hilton Honors Silver
Posts: 1,586
App display of early cleared upgrades changed? Waitlists on gate monitors going away?
CNBC: Wait your turn, Group 5. United is testing a new boarding method this summer
.......
Also mentioned: upgrade lists on gate monitors are going away.
Moderator Note: Split out the discussion on "upgrade lists on gate monitors are going away" to this separate thread.
See https://www.flyertalk.com/forum/unit...6-forward.html for discussion about boarding groups
WineCountryUA
UA coModerator
.......
Also mentioned: upgrade lists on gate monitors are going away.
Moderator Note: Split out the discussion on "upgrade lists on gate monitors are going away" to this separate thread.
See https://www.flyertalk.com/forum/unit...6-forward.html for discussion about boarding groups
WineCountryUA
UA coModerator
Last edited by WineCountryUA; Jun 8, 2018 at 9:01 am Reason: new thread on display issue
Jun 4, 2018, 6:30 pm
#3
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,400
CNBC: Wait your turn, Group 5. United is testing a new boarding method this summer
Also mentioned: upgrade lists on gate monitors are going away.
Also mentioned: upgrade lists on gate monitors are going away.
Jun 4, 2018, 6:43 pm
#4
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
While at first it seems strange to be removing this information, I can't remember the last time I looked at a monitor for upgrade information. Back in the day, one would rush to the gate to see your status on the upgrade list, but now I have the app for that, so I already know when and if I will be upgraded long before I get to the gate.
Jun 7, 2018, 12:09 pm
#8
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,171
The upgrades are already gone, but I wouldn't put it past Kirby to order the upgrade list pulled from the app to remove any shred of transparency in the process, and for no other reason than he enjoys extending his middle finger to customers....that's the Baldanza way.
Jun 7, 2018, 12:19 pm
#9
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,751
The upgrades are already gone, but I wouldn't put it past Kirby to order the upgrade list pulled from the app to remove any shred of transparency in the process, and for no other reason than he enjoys extending his middle finger to customers....that's the Baldanza way.
Jun 7, 2018, 1:30 pm
#11
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,751
Jun 7, 2018, 1:41 pm
#12
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
I see what you mean and stand corrected. However, there are numerous ways how someone could have been upgraded yet not show up on the list when using instruments. So wouldn't the paid vs upgraded ratio (on flights where instruments are commonly used) be way off to begin with?
Jun 7, 2018, 1:45 pm
#13
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,451
I see what you mean and stand corrected. However, there are numerous ways how someone could have been upgraded yet not show up on the list when using instruments. So wouldn't the paid vs upgraded ratio (on flights where instruments are commonly used) be way off to begin with?
Is this their way of fixing the JN 'bug'?
Jun 7, 2018, 2:43 pm
#14
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,393
Wait, so they have changed the behavior of CPU-eligible flights? This seems like it deserves its own thread if true.
Jun 7, 2018, 5:11 pm
#15
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403
I have tested multiple flights throughout the system and intentionally selected flight where one would expect upgrades to be cleared. Not one flight showed a cleared upgrade on the app outside of T-24 (it is possible that a cleared upgrade is invisible and included in the Booked total.) What is really troubling is that on several flights that I looked at, at T-25-48, there were still many FC available seats for sale on flights that typically have 50+% of FC upgraded.........meaning that upgrades are being held back.......maybe all the way to T-24. If this is what we have to look forward to, this has the potential of being one of the worst moves ever by UA.
The other item of note is all of my frequented airports disappeared form my Search for Flights tab on the Flight status portion of the app. Instead 11 airport that I have never traveled to showed up. Most of the airports aren't even serviced by UA
The other item of note is all of my frequented airports disappeared form my Search for Flights tab on the Flight status portion of the app. Instead 11 airport that I have never traveled to showed up. Most of the airports aren't even serviced by UA