Jul 14, 2018, 10:24 pm
Last edit by: SFO777
How to get the old layout back
- Delete the cookie named: newHP
- Go directly to https://www.united.com/ual/en/us/
- Enjoy it while it lasts
United Airlines' Redesigned Homepage Takes Off
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
- A more contemporary, user-friendly design
- Content personalized based on customer's MileagePlus status as well as upcoming, current and previous trips
- A new display that is fully responsive for optimal viewing on desktop and mobile devices
- A travel inspiration integration section that allows customers to explore curated content from different destinations United serves will be available later this year
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
https://www.united.com/ual/en/ca/
New (beta.)united.com layout -now standard site ("Classic View" returns) [2018]
Jul 24, 2018, 5:47 pm
#136
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,414
Just got reservations being forced to the new site... ow, my eyes. What is with this trend in design to waste more and more space? The old design was delightfully compact.
Jul 24, 2018, 7:26 pm
#137
Join Date: Jul 2011
Posts: 226
Same thing for me. I have two reservations with my daughter and she only shows up on one of them.
Jul 24, 2018, 7:53 pm
#138
Join Date: Jan 2005
Location: IAD...and loving it?!
Programs: UA Platinum (1MM Gold), HH Diamond, Marriott Gold
Posts: 858
Absolutely agree. What I used to be able to scan on a single page for the relevant information now requires a lot of scrolling. Ouch!
Jul 24, 2018, 7:58 pm
#139
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
I don't understand how anyone at UA thinks this is an improvement.
Jul 24, 2018, 7:59 pm
#140
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
The goal must be to force everyone to use the mobile site.
(I just got the old website! Jackpot!)
(I just got the old website! Jackpot!)
Jul 24, 2018, 8:02 pm
#141
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
I had my first experience with the new webpage last night and was not impressed. I tried to look at an existing reservation (specifically available seats) and it took an age to load and was not intuitive such that I just gave up.
Horrible experience. I know we do not like change but whoever designed this was not thinking of the customer experience. IMO
Horrible experience. I know we do not like change but whoever designed this was not thinking of the customer experience. IMO
Jul 24, 2018, 8:28 pm
#142
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
Jul 24, 2018, 9:50 pm
#143
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Jul 24, 2018, 11:08 pm
#144
Join Date: May 2016
Location: SFO
Programs: UA 1k
Posts: 312
this is just part of that design trend of more spacing on websites, i really dislike it. i want to see more content in a go on a screen!
Jul 24, 2018, 11:28 pm
#145
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
And it keeps logging me out. It's like they're trying to make this as annoying as possible. Have the Russians hacked united.com?
Jul 24, 2018, 11:30 pm
#146
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Jul 25, 2018, 12:08 am
#147
Join Date: Feb 2007
Location: NBO/ORD
Programs: UA 1K
Posts: 188
I get that mobile-first design is a thing, but if I shrink the width of my browser window, the site becomes even more unreadable. So if they're switching based on device....why not give something that works on a PC browser?
Jul 25, 2018, 6:53 am
#148
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
Can't access many of the pages now, including the homepage or search for fares. Lovely.
Jul 25, 2018, 8:13 am
#149
Join Date: Feb 2003
Location: PHL
Programs: UA Plat, 2MM
Posts: 1,860
Website Is Not Working Fully
When I try to get into my account on Firefox I get the new website. It is awful It takes forever to load. When I do get into it I cannot view "My Trips". It shows there are reservations but will not show the reservations. When I try ti use Chrome the old website comes up. It will not even let me into my account.
I called UNITED web support. They cannot get the new website to show my reservations, but will not admit that the new website does not work completely. Figure that one out. As for the Chrome problem they do not know why I cannot get into my account, but will report it. We all know that means that nothing will happen with that.
IT has not idea of what is the problem, and that is how they leave it with me. Their IT is horrendous, and that is not a new revelation.
I called UNITED web support. They cannot get the new website to show my reservations, but will not admit that the new website does not work completely. Figure that one out. As for the Chrome problem they do not know why I cannot get into my account, but will report it. We all know that means that nothing will happen with that.
IT has not idea of what is the problem, and that is how they leave it with me. Their IT is horrendous, and that is not a new revelation.
Last edited by TonyBurr; Jul 25, 2018 at 8:27 am
Jul 25, 2018, 8:45 am
#150
Join Date: Apr 2017
Location: Bay Area - East Bay
Programs: UA 1k, AS 75k, Marriott Platinum, Hyatt Explorist
Posts: 641
It does look better on mobile, but it still requires scrolling to see everything, which is a big mobile design no-no. The site is also basically unusable for anyone with low vision. My mother doesn't use mobile sites, as she can't see them, even on a tablet, and now she can't use the desktop site either.