Shoredreamer

frontenac551

I'll call the 1K number, but after reading a couple of "UA cancelled by account because I sold GPU" threads this weekend, I'm a little paranoid.

I've got a few GPU that will likely go unused (I don't live in the US and a lot of my flying is on non-UA metal in paid J, so hard to even get flights where I could apply them). A colleague is flying in a couple of weeks on UA (in paid J but with F on the flight), so I used one of my GPU to upgrade her. There was no upgrade space, so she went on the waitlist and I could use "Upgrade Requested". They deducted a GPU from my account.

She said that the "Upgrade Requested" no longer shows. I logged in and I cannot see it on her booking either and the "upgrade flight" option is back (allowing me to apply a GPU). The deducted GPU has not been returned to my account.

Any thoughts on what could be going on? I did not sell/trade/barter the GPU and I don't have a history of doing this (first time I've applied a GPU for someone else). I thought that we were allowed to do this (again, as long as there I don't sell/trade/barter or pretend that people are buying my advice and getting a free GPU). Did I break a rule?

Kacee

No, but I would call and try to get it straightened out. If this were UA's corporate fraud department in action, your account would already be frozen.

No you did not break a rule. I've gifted quite a few instruments. It's expressly allowed so long as there's no quid pro quo.

frontenac551

I can log into my account and see all my points and GPUs/RPUs. I'll give them a call to check it out.

Thanks

jsloan

No.

764toHI

If I book via Chase UR, will I earn PQDs for an all UA-metal itinerary? Can GPUs also be applied to the itinerary (W or higher)?

WineCountryUA

It depends on how it books -- if it books as a BULK ticket, then no. If a published fare, then yes.
The trick here is to get the W fare, it likely will take a human to do the booking unless you are very lucky.
Forcing the fare class also will likely avoid the bulk fares.

frontenac551

To follow-up. I did call the 1K line. The issue is that you are no longer allowed to use GPU to waitlist for an upgrade from J to F (I think that there is no F standby list at all). Probably noted in a thread on here that I missed (I know that there are threads about UA getting rid of F, but I didn't realise the implications on using GPU for J to F on UA metal (where it is currently showing as a three-class plane)).

fumje

This might be the thread you want:
Upgrades/Access to Polaris Global First since UA Ended Polaris Global First Sales

I think you got a slightly misinformed agent, and that there was some other system glitch. Assuming the fare class is D or higher, you can use a GPU.

StuckinITH

I think that you are correct about this since there was just a report of an FTer managing to get the upgrade from J to F for both directions just this week (was waitlisted with GPU). If the fare class for Polaris Business was not P or Z, the upgrade to F could be waitlisted by just requesting the upgrade on the website.

frontenac551

I'll check the fare class and call again. It is letting my apply another upgrade if I look at the reservation on online (I'm not doing so), so seems like an eligible class.

fumje

Did you get your GPU back? If so, I don't see any reason not to do (unless of course you have other things in mind for it now).

StuckinITH

I think that frontenac551 wants to do it by phone because he's worried that UA will think that he sold the GPU on the web to an unknown person. On the phone, it's easier to explain that the recipient of the GPU is a colleague. But, then, there's the risk as previously experienced that the United agent on the phone has no clue.

Maybe it would be good to know what flight, plane type and day as, who knows, they may have switched it to a converted 772 with the new Polaris seats and obviously in that plane there should be no option to waitlist an upgrade (Business to First) as there's no old First seats.

frontenac551

I'm a she

I didn't, yet, get my first GPU back which is why I was loathe to use another one (I've got five (well four now) that expire in January 2019, so could spare another while I wait. When I called, I was clear that I had tried to upgrade a friend and the agent had no problem with it (so no longer worried that they thought I was selling it). And the agent said that the GPU will credit back to my account.

The flight is UA932 - IAD to FRA UA on 20-September.

And, yes, the agent said that they weren't waitlisting in case the plane changes to a two-class plane. But other posters have said that this isn't true - they'll waitlist just not actually upgrade until they know the plane type.

StuckinITH

My apologies. I try to write sentences without identifying gender but that one escaped my attention.

I can see that on that flight they are also showing (but blocking) the F seats in Economy which do not exist in the 3-class 772. Anyways, if when they return your GPU you don't get an agent to waitlist it, they usually decide on what plane type they will fly 48 hours before the flight. Plane type can still change on day of departure as it happened to us. I hope your colleague gets to enjoy the bigger seat!