Strange interaction with UA club staff after entering with Turkish Star Gold card
#16
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,863
It appears you may have been two boundary cases.
1) On travel crediting to UA? but using another *A status to enter UC
2) Using a virtual TK *G card
The rules on 1) are a bit vague and while it will work most of the time, you should expect an occasional issue.
For 2), even with UA doing this for 2018, there will be a transition period for agents to get use to this.
So, while you may have not been doing anything wrong, you need to be realistic and expect a few odd looks / questions. You are not traveling in a standard way.
And don't bother call TK, the UC agents are not going take the word of an unknown voice on the phone. Rather they will do what they did, and research it via the tools they have available. One should expect such when using these tricks / travel hacks.
1) On travel crediting to UA? but using another *A status to enter UC
2) Using a virtual TK *G card
The rules on 1) are a bit vague and while it will work most of the time, you should expect an occasional issue.
For 2), even with UA doing this for 2018, there will be a transition period for agents to get use to this.
So, while you may have not been doing anything wrong, you need to be realistic and expect a few odd looks / questions. You are not traveling in a standard way.
And don't bother call TK, the UC agents are not going take the word of an unknown voice on the phone. Rather they will do what they did, and research it via the tools they have available. One should expect such when using these tricks / travel hacks.
#17
Join Date: Jan 2017
Location: GEG/DEN/ATL
Programs: UA 1K, TK E+, AS MVPG, SPG&Marriott Plat, HHD, Hertz PC
Posts: 407
It appears you may have been two boundary cases.
1) On travel crediting to UA? but using another *A status to enter UC
2) Using a virtual TK *G card
The rules on 1) are a bit vague and while it will work most of the time, you should expect an occasional issue.
For 2), even with UA doing this for 2018, there will be a transition period for agents to get use to this.
So, while you may have not been doing anything wrong, you need to be realistic and expect a few odd looks / questions. You are not traveling in a standard way.
And don't bother call TK, the UC agents are not going take the word of an unknown voice on the phone. Rather they will do what they did, and research it via the tools they have available. One should expect such when using these tricks / travel hacks.
1) On travel crediting to UA? but using another *A status to enter UC
2) Using a virtual TK *G card
The rules on 1) are a bit vague and while it will work most of the time, you should expect an occasional issue.
For 2), even with UA doing this for 2018, there will be a transition period for agents to get use to this.
So, while you may have not been doing anything wrong, you need to be realistic and expect a few odd looks / questions. You are not traveling in a standard way.
And don't bother call TK, the UC agents are not going take the word of an unknown voice on the phone. Rather they will do what they did, and research it via the tools they have available. One should expect such when using these tricks / travel hacks.
#18
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,863
i was told by the DEN and ATL UC staff that 1 is allowed definitively. As a data point this year alone I’ve probably used this method over 100 times (close to 300PQS) and never had an issue thus far.
#19
formerly FrequentFlyKid
Join Date: Nov 2002
Location: Cleveland, Ohio
Programs: United Global Services, Marriott Bonvoy Ambassador, National Executive Elite
Posts: 981
Half the time they don't know what to make of what's on their screen anyway so I wouldn't worry about it.
#20
Original Poster
Join Date: Jan 2016
Location: Tel Aviv (TLV), Chicago (ORD)
Programs: United Premier 1K, Starwood/Marriott Gold
Posts: 248
Thanks for all of the insight. It was just odd because the whole interaction happened 30+ minutes after I entered the lounge. If they were going to verify my access, I would expect it to occur right after I entered, (or even before they let me in). That being said, the agents I am talking about were super nice and helpful.
#21
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,714
It could have played out like this (just a theory).
You checked in with the TK virtual gold card and asked for a boarding pass where they saw you were earning UA miles. The agent could have thought that was odd or wasn't sure if it was okay, but she let you in and then went about researching it. Part of that would include calling up your UA MP profile which probably includes flight history, etc. Twenty minutes later another staff member came on duty and asked what her associate was doing. "Oh, there was this guy who came in earlier with a TK gold card but was earning miles on UA. In fact, he flies UA all the time so I wonder why he's not gold with us or hasn't bought a club membership! See, here..." They look at the computer. "That's weird," the new one says, "Print it out again and see if it switched to his TK number." They print it out, you come walking up and ask for your gate number...
You checked in with the TK virtual gold card and asked for a boarding pass where they saw you were earning UA miles. The agent could have thought that was odd or wasn't sure if it was okay, but she let you in and then went about researching it. Part of that would include calling up your UA MP profile which probably includes flight history, etc. Twenty minutes later another staff member came on duty and asked what her associate was doing. "Oh, there was this guy who came in earlier with a TK gold card but was earning miles on UA. In fact, he flies UA all the time so I wonder why he's not gold with us or hasn't bought a club membership! See, here..." They look at the computer. "That's weird," the new one says, "Print it out again and see if it switched to his TK number." They print it out, you come walking up and ask for your gate number...
#22
Original Poster
Join Date: Jan 2016
Location: Tel Aviv (TLV), Chicago (ORD)
Programs: United Premier 1K, Starwood/Marriott Gold
Posts: 248
It could have played out like this (just a theory).
You checked in with the TK virtual gold card and asked for a boarding pass where they saw you were earning UA miles. The agent could have thought that was odd or wasn't sure if it was okay, but she let you in and then went about researching it. Part of that would include calling up your UA MP profile which probably includes flight history, etc. Twenty minutes later another staff member came on duty and asked what her associate was doing. "Oh, there was this guy who came in earlier with a TK gold card but was earning miles on UA. In fact, he flies UA all the time so I wonder why he's not gold with us or hasn't bought a club membership! See, here..." They look at the computer. "That's weird," the new one says, "Print it out again and see if it switched to his TK number." They print it out, you come walking up and ask for your gate number...
You checked in with the TK virtual gold card and asked for a boarding pass where they saw you were earning UA miles. The agent could have thought that was odd or wasn't sure if it was okay, but she let you in and then went about researching it. Part of that would include calling up your UA MP profile which probably includes flight history, etc. Twenty minutes later another staff member came on duty and asked what her associate was doing. "Oh, there was this guy who came in earlier with a TK gold card but was earning miles on UA. In fact, he flies UA all the time so I wonder why he's not gold with us or hasn't bought a club membership! See, here..." They look at the computer. "That's weird," the new one says, "Print it out again and see if it switched to his TK number." They print it out, you come walking up and ask for your gate number...
#23
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
DJ_Iceman's version is very plausible.
FWIW - many non-new existing features could be new to the employees handling them. For example, sometime after the merger, a EWR supervisor has to check if I had to pay for SDC fee. I was a UA Platinum at that time.
FWIW - many non-new existing features could be new to the employees handling them. For example, sometime after the merger, a EWR supervisor has to check if I had to pay for SDC fee. I was a UA Platinum at that time.
#24
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,863
The reason for the skepticism might be due to there has been a "travel hack" to get TK Gold status without flying TK for the purpose of getting UC access on domestic flights by UA flyers. Some of the travel bloggers promoted this for some time. Understand TK has tighten that up a bit but memories linger.
#25
Original Poster
Join Date: Jan 2016
Location: Tel Aviv (TLV), Chicago (ORD)
Programs: United Premier 1K, Starwood/Marriott Gold
Posts: 248
The reason for the skepticism might be due to there has been a "travel hack" to get TK Gold status without flying TK for the purpose of getting UC access on domestic flights by UA flyers. Some of the travel bloggers promoted this for some time. Understand TK has tighten that up a bit but memories linger.
Example: UA gives out plenty of free elite status. From corporate contracts to MM companions... and UA elites are accessing lounges all over the world. Isn't it hypocritical that if an airline gives their customers a complimentary elite status level, that UA would reject that?
#26
Join Date: Aug 2017
Location: LAS
Programs: 3 MMer
Posts: 458
I'm "Lifetime", and you'd think it would be some sort of a green "O.K." message!
I keep meaning to ask at my UC, and will do so on my next visit.
It almost seems like sometimes they are really doing me a BIG PERSONAL, one time exception to grant me admittance.
#27
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,863
Yes, but mine was completely valid. I think they might have been confused because my TK status reset (after the year), and the agents saw it on the screen as having no elite miles or segments, that may have been why they were skeptical. While I am confident I did nothing wrong, what would you think the repercussions would be for someone who did do this "travel hack" you are talking about? Wouldn't you say that as long as the status is valid, and under your name, it doesn't matter how you obtained it?
Example: UA gives out plenty of free elite status. From corporate contracts to MM companions... and UA elites are accessing lounges all over the world. Isn't it hypocritical that if an airline gives their customers a complimentary elite status level, that UA would reject that?
Example: UA gives out plenty of free elite status. From corporate contracts to MM companions... and UA elites are accessing lounges all over the world. Isn't it hypocritical that if an airline gives their customers a complimentary elite status level, that UA would reject that?
#28
Original Poster
Join Date: Jan 2016
Location: Tel Aviv (TLV), Chicago (ORD)
Programs: United Premier 1K, Starwood/Marriott Gold
Posts: 248
#29
Join Date: Aug 2017
Location: LAS
Programs: 3 MMer
Posts: 458
#30
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
Not to rain on your snark parade, but it makes complete sense - there is nothing that says whatever credentials you used to get through security match whatever credentials you're trying to use to get into the lounge.