NoDestinations

Hey guys,

I was at the UA Club today, and I had accessed using my Turkish Elite (Star Gold) card. I asked the agent upstairs to print out a boarding pass. I went back to my seat, and after a while, I walked back over to get a drink. I saw the agent who had checked me into the club, and the agent who had printed my boarding pass, huddled over a screen, some sort of profile on me was pulled up (as it had my name in big letters), and they were pointing to different things on the screen. Confused, I went up and asked what the new gate for my flight was and the agent looked at a boarding pass in her hand and said oh, it's this one (pointing to another boarding pass for my flight, in my name, that she had just printed). I said "oh, you printed another boarding pass for me?" and she said "oh this was an accident.". They also were asking questions like "why don't you have a club membership if you travel so much?" I said "oh there is no need for one because if have Star Alliance Gold through Turkish... but how did you know I didn't have a club membership?" and she said "I looked you up, that's my job." It was just very odd and left me kind of shocked. Any thoughts on what was going on here?

WingnutSYD

...but was the elevator working?

JVPhoto

garykung

Why do you sound surprised?

IMO - it is perfectly normal for lounge staffs to know the customers.

LondonElite

I think I may have missed the point....

daron4000

Doesn't surprise me. Before I left, I once had the UC agent who checked me in accuse me of traveling on someone else's identity / card because the MP # was only 3 years younger than I was. After calling a GS agent to intervene in the ridiculous situation, I explained to the dragon that my parents signed me up for MP as soon as I started flying and I had been a member since I was 3. One of the many reasons I left, but nothing surprises me anymore what some of their employees will do to actively piss off their best customers...

Silver Fox

I am not certain there is one. And if there is it has safely navigated its way past me too.

enviroian

All airline employees are ultimately sales people

jm0933

So the UC agent thinks that the age of your mileage plus account is a better indication of identity than the valid driver's license/passport you had to present when you went through security, makes sense.

Good to know as my MP account is also only a few years younger than I am, so I guess I may encounter this at some point.

JBord

Did you compare the two boarding passes? I wonder if they noticed something with your ticket after printing the first BP that caused them to dig further and print a new one. Doing extra work just for the heck of it after a request is satisfied does not fit the average UA employee profile I've observed over many years.

It's also possible they were wondering if you snuck into the club, we all know they've been cracking down on unauthorized entries over the last year or so. They didn't accuse you of anything, and did what you needed them to do. I'd just leave it at that. If you notice it again, maybe it's time to figure out what's going on.

DenverBrian

Sales is service, and service is sales. @:-)

NoDestinations

Thanks guys! I guess I just missed the point too. I think I just expect airline staff to be robotic, that when they actually want to get to know me, it feels out of place.

sbm12

This would not be surprising to me if you're flying on a UA FF# but using TK *G to enter the lounge. The BP and the card you show would "mismatch" and I could absolutely understand the staff following up on that.

mdbe

NoDestinations

So the TK Card is mine, I showed them the app, which doesn�t lie about my status or card number... but if there was a mismatch, wouldn�t it come up when I check into the club?