Aug 24, 2017, 1:59 pm
Last edit by: DELee
Update: 06 Sept 2017 - Latest waiver posting
Previous waivers:
Update: 30 Aug 2017
Update (08/29/17 15:50 CDT):
Booking waiver now extended through 12 September and changes covered through November 15th
Update (08/28/17 11:15 am EDT): Waiver extended through 05 September and rebooking and changes now covered through 20 September
Update 6PM (Central Time) 27 Aug 2017
IAH closure extend to 7PM 28 August
Update (08/27/17 12:45 pm EDT): Waiver extended through 31 August and rebooking and changes now covered through 13 September
Posted 27 August 2017 morning
Updated UA travel waiver for Harvey ( including IAH) 26 Aug 2017 = rebooking extend to 11 Sept
Updated UA travel waiver for Harvey ( including IAH) as of noon (Central Time) 25 Aug 2017
UA travel waiver (including IAH) for Harvey as 3PM (Central Time) 24 Aug 2017
Previous waivers:
Update: 30 Aug 2017
Hurricane Harvey continues to affect flights to and from Texas and the Gulf Coast
United flights to and from Texas and the Gulf Coast continue to be affected by Hurricane Harvey. There are now a limited number of flights operating between Houston and other major U.S. airports, but many flights to and from Houston continue to be canceled.
Please check your flight status before you go to the airport, and sign up to receive flight status messages in the event of changes. Also note that road conditions around the airport continue to be poor, so travelers should carefully plan their travel to and from the airport.
If you have an upcoming United flight that includes travel through Houston, we recommend postponing your travel until conditions improve. The Houston area is extremely taxed and may not have the resources to offer hotel and restaurant services to Houston visitors.
Travelers with booked flights to, from or through the Texas and Gulf Coast area can use our travel waiver to change their flight. Please note that we are experiencing a high volume of calls due to the severity of the situation, so we recommend using united.com or the United app.
United flights to and from Texas and the Gulf Coast continue to be affected by Hurricane Harvey. There are now a limited number of flights operating between Houston and other major U.S. airports, but many flights to and from Houston continue to be canceled.
Please check your flight status before you go to the airport, and sign up to receive flight status messages in the event of changes. Also note that road conditions around the airport continue to be poor, so travelers should carefully plan their travel to and from the airport.
If you have an upcoming United flight that includes travel through Houston, we recommend postponing your travel until conditions improve. The Houston area is extremely taxed and may not have the resources to offer hotel and restaurant services to Houston visitors.
Travelers with booked flights to, from or through the Texas and Gulf Coast area can use our travel waiver to change their flight. Please note that we are experiencing a high volume of calls due to the severity of the situation, so we recommend using united.com or the United app.
Booking waiver now extended through 12 September and changes covered through November 15th
FAA Advisory for IAH
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 28 at 09:38 AM CDT. The date/time when the airport is expected to reopen is Aug 30 at 04:00 PM CDT.
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 28 at 09:38 AM CDT. The date/time when the airport is expected to reopen is Aug 30 at 04:00 PM CDT.
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until at least noon on Thursday, August 31, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until at least noon on Thursday, August 31, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app.
AIRPORT STATUS INFORMATION
provided by the FAA's Air Traffic Control System Command Center
George Bush Intercontinental/Houston Airport (IAH) Real-time Status
.....
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 27 at 10:24 AM CDT. The date/time when the airport is expected to reopen is Aug 31 at 12:00 PM CDT.
provided by the FAA's Air Traffic Control System Command Center
George Bush Intercontinental/Houston Airport (IAH) Real-time Status
.....
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 27 at 10:24 AM CDT. The date/time when the airport is expected to reopen is Aug 31 at 12:00 PM CDT.
Update 6PM (Central Time) 27 Aug 2017
IAH closure extend to 7PM 28 August
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until 7 p.m. on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until 7 p.m. on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Update (08/27/17 12:45 pm EDT): Waiver extended through 31 August and rebooking and changes now covered through 13 September
Posted 27 August 2017 morning
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until noon on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until noon on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Updated UA travel waiver for Harvey ( including IAH) 26 Aug 2017 = rebooking extend to 11 Sept
Updated UA travel waiver for Harvey ( including IAH) as of noon (Central Time) 25 Aug 2017
UA travel waiver (including IAH) for Harvey as 3PM (Central Time) 24 Aug 2017
Travel Waiver: Gulf Coast Tropical Weather (25 Aug - 12 Sept, 2017) - Affects IAH
Aug 25, 2017, 7:30 am
#31
Join Date: Jan 2012
Location: Bergen County NJ
Programs: AA EXP, UA1K B6 Mosaic 1, Amtrak Select, Marriott Plat , AMEX Plat (noted for club access reference)
Posts: 785
Travel Waiver has been updated.
The travel waiver has now been updated thru Aug 29th with a rebooking deadline of Sept.1st.
Aug 25, 2017, 8:00 am
#32
Join Date: Sep 2014
Posts: 2,531
GF was flying from AUS through IAH to Europe Friday night, while I was flying straight from ORD to Europe, both on award tickets. Thursday morning I thought we should sit tight, but Thursday evening I got nervous and called to reroute her (not able to online)...was able to put her onto my TATL from ORD so that's nice 
Now if we can only get seats together...
I actually think the 6pm Friday IAH flight will be fine given current weather predictions, but I realized the downside if we were wrong was likely 2-3 days of no flights and her stuck in Houston while it has historic flooding. Moderate risk but huge downside.
Now if we can only get seats together...I actually think the 6pm Friday IAH flight will be fine given current weather predictions, but I realized the downside if we were wrong was likely 2-3 days of no flights and her stuck in Houston while it has historic flooding. Moderate risk but huge downside.
Aug 25, 2017, 8:02 am
#33
Join Date: Jan 2012
Location: Bergen County NJ
Programs: AA EXP, UA1K B6 Mosaic 1, Amtrak Select, Marriott Plat , AMEX Plat (noted for club access reference)
Posts: 785
Since my travel plans are now included on the travel waiver, Is it possible to get United to refund me on my first part of my trip. I'm suppose to go IAD-IAH-PVR. There is only ONE flight this day from IAH-PVR and with a 56 min connection no less, so really any delay and I'm toast. There are ZERO alternatives in J and ONLY one in E that would require me to fly all the way to SFO at 5:50am which I'm not doing. (i can stay up as late as I need but try waking me up in the morning it's like waking a hibernating bear)
I found an AeroMexico flight that connects thru MEX that's cheaper than my original cost and would just like to do that if I can get a refund. I also found an American flight thru DFW that would work too.
I know it's going to take me an hour to get someone at United so I would appreciate some feedback before I go on hold for an hour. Thanks
I found an AeroMexico flight that connects thru MEX that's cheaper than my original cost and would just like to do that if I can get a refund. I also found an American flight thru DFW that would work too.
I know it's going to take me an hour to get someone at United so I would appreciate some feedback before I go on hold for an hour. Thanks
Aug 25, 2017, 8:13 am
#34
Join Date: Aug 2009
Location: Houston, TX
Programs: Continental OnePass Platinum
Posts: 416
Just my own experience: I called up UA this morning to change an IAH->TPA->IAH itinerary (leaving today, returning Sun) to the middle of September. At least according to the published guidelines, I think that this should not have been allowed without a change fee (since travel was after Aug 30). The 1K line answered immediately, made the change, no change fee, and I even got an ETC.
Aug 25, 2017, 8:58 am
#35
Join Date: Feb 2001
Location: Los Angeles, USA
Programs: UA Plat-2MM, Marriott Life Titanium, Hyatt something
Posts: 1,888
https://www.united.com/CMS/en-US/tra...ellations.aspx
You can certainly try to plead your case for an advance refund, but that's the policy.
Aug 25, 2017, 10:26 am
#36
Join Date: Aug 2009
Location: Houston, TX
Programs: Continental OnePass Platinum
Posts: 416
Policy is that your flight must be canceled or delayed by two hours or more in order to refund the fare. See here under Refunds:
https://www.united.com/CMS/en-US/tra...ellations.aspx
You can certainly try to plead your case for an advance refund, but that's the policy.
https://www.united.com/CMS/en-US/tra...ellations.aspx
You can certainly try to plead your case for an advance refund, but that's the policy.
Aug 25, 2017, 10:28 am
#37
Join Date: Jan 2012
Location: Bergen County NJ
Programs: AA EXP, UA1K B6 Mosaic 1, Amtrak Select, Marriott Plat , AMEX Plat (noted for club access reference)
Posts: 785
United did offer me a full refund on the entire trip. They couldn't do a partial trip. Which I understand. Asked if I could call back and do it later and the response was as long as I do it before departure time on Monday. (maybe it was because there are ZERO alternatives as the only other one SFO is full in J as someone else mentioned and they confirmed that)
I have since booked at 24 hour hold on AeroMexico via MEX and will make a final call within the next 24 hours...
Aug 25, 2017, 11:00 am
#38
Join Date: Aug 2009
Location: Houston, TX
Programs: Continental OnePass Platinum
Posts: 416
That's great. I have to say I'm a bit surprised. Seems like a bit of a risk not doing it when it was offered, but maybe I'm more skeptical than I should be. Good luck!
Aug 25, 2017, 11:03 am
#39
Join Date: Jan 2012
Location: Bergen County NJ
Programs: AA EXP, UA1K B6 Mosaic 1, Amtrak Select, Marriott Plat , AMEX Plat (noted for club access reference)
Posts: 785
Thanks I'll let know how goes. I'm definitely bummed out about it. I've been on 88 flights in my life and this was going to be my first wide-body flight plus in J with lie flats (which I've also never experienced). I just don't want to be stuck in IAH for days if they cancel the one a day flight.
Aug 25, 2017, 11:50 am
#41
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Welcome to FT!, Daniel Solis
Impossible to state with certainty at this point -- you are allowed to make free chances. If you prefer to wait it out, you will need to continue to check.
Impossible to state with certainty at this point -- you are allowed to make free chances. If you prefer to wait it out, you will need to continue to check.
Aug 25, 2017, 1:06 pm
#42
Join Date: Feb 2001
Location: Wesseling, NRW, Germany
Programs: UA *S , MR LT Titanium, HH Diamond, Hertz PC
Posts: 3,940
As I am not familiar with these waivers...I have a flight through IAH that departs on 8/29 but arrives at IAH only on 8/30 which I have upgraded with a GPU. Questions:
- Will that flight be covered under the waiver? Technically it's a 8/29 flight and going through IAH, but since it does not touch that airport before the day after, I wonder if I will face resistance in rebooking myself through another hub.
- In the instance I am able to change my flight going through another hub, will my upgraded seat be preserved even if the flight I am changing to does not have R available?
- To make this change, would it be best to call 1K desk or stop by the airport to get this done in person?
Thanks for any insight you might have!
Greetings - Dirk
- Will that flight be covered under the waiver? Technically it's a 8/29 flight and going through IAH, but since it does not touch that airport before the day after, I wonder if I will face resistance in rebooking myself through another hub.
- In the instance I am able to change my flight going through another hub, will my upgraded seat be preserved even if the flight I am changing to does not have R available?
- To make this change, would it be best to call 1K desk or stop by the airport to get this done in person?
Thanks for any insight you might have!
Greetings - Dirk
Aug 25, 2017, 1:22 pm
#43
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
As I am not familiar with these waivers...I have a flight through IAH that departs on 8/29 but arrives at IAH only on 8/30 which I have upgraded with a GPU. Questions:
- Will that flight be covered under the waiver? Technically it's a 8/29 flight and going through IAH, but since it does not touch that airport before the day after, I wonder if I will face resistance in rebooking myself through another hub. ...
- Will that flight be covered under the waiver? Technically it's a 8/29 flight and going through IAH, but since it does not touch that airport before the day after, I wonder if I will face resistance in rebooking myself through another hub. ...
So technically you flights will not be covered but you might find a willing agent as it is clear this is going to be a mess for awhile.
Try calling first
Aug 25, 2017, 4:20 pm
#44
FlyerTalk Evangelist
Original Poster
Join Date: Apr 2003
Location: Honolulu, Hawaiʻi [+MKK4 EBBER R577 EDSEL R577 ELKEY EXERT]
Posts: 15,826
Not as many cancellations as I would have thought today at IAH (so far): https://flightaware.com/live/cancelled/today/iah 50 so far with 13 of them being ExpressJet and the others being OAL. No cancellations for UA today!
Was supposed to fly out of IAH tomorrow, but moved up flight to this morning with ease via the 1K line from a L class rebooked to a Q to get out ahead of the storm. IAH seemed normal this morning.
Was supposed to fly out of IAH tomorrow, but moved up flight to this morning with ease via the 1K line from a L class rebooked to a Q to get out ahead of the storm. IAH seemed normal this morning.