Forced in-flight DirecTV ads need to stop
Jun 25, 2017, 7:40 am
#31
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I don't think that discussing something on FT is necessarily a "Complaint!" People can certainly mention that they don't like ad's in their face, for the duration of their flight, without requiring them to make a BIG deal out of it. Besides, a letter written to UAL regarding this matter will most likely end up in the round file, anyway!
They should be doing customer focus groups or surveys if they want to find out what people think, not just responding to complaints. My guess is they don't really care...
Jun 25, 2017, 8:29 am
#32
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Yeah, given that I have sent much, much more substantial complaints to United and received totally nonsensical responses, it's not worth my time to complain about every annoyance.
They should be doing customer focus groups or surveys if they want to find out what people think, not just responding to complaints. My guess is they don't really care...
They should be doing customer focus groups or surveys if they want to find out what people think, not just responding to complaints. My guess is they don't really care...
A lot of money has been invested in these things and they are NOT going to let them go to waste like they did with all of those phones they installed, years back, and people never used. Not too many folks pay for "Direct TV", so maybe they should add another one of their "Bundle" deals.@:-)@:-)@:-)
Jun 25, 2017, 9:19 am
#33
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Writing letters is foolish. Just use the web form. UA's marketing people simple categorize what people complaint about. The fact that you get a canned and meaningless response does not mean that you do not have impact.
But, no one person has impact. So, a short note to the effect that you dislike the ads, find them and their volume annoying and show a lack of concern, is all that is necessary.
But, no one person has impact. So, a short note to the effect that you dislike the ads, find them and their volume annoying and show a lack of concern, is all that is necessary.
Jun 25, 2017, 11:13 am
#36
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I've never, ever paid for DTV. Same reason I no longer have a cable or satellite TV subscription. There ratio of advertising to programming is just insane. It is not possible for me to concentrate on anything with the constant advertising interruptions.
Jun 25, 2017, 2:47 pm
#38
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Jun 25, 2017, 3:06 pm
#39
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Jun 25, 2017, 5:58 pm
#41
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Jun 25, 2017, 9:16 pm
#42
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Jun 25, 2017, 10:33 pm
#43
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For me, the biggest problem is not my screen - it's the 15+ screens in eyeshot in E+. I'm 6'2" but sit tall (long torso) so that my eyeline is about 33" above the seat pan - so I unfortunately will see all of the flickering DTV screens forward of me even when I recline. Most annoying on those unfortunate redeyes.
Second related "illumination" issue are those folks who begin reading and then fall asleep with their lights on. Groan.
David
Second related "illumination" issue are those folks who begin reading and then fall asleep with their lights on. Groan.
David
Jun 25, 2017, 11:42 pm
#44
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Jun 25, 2017, 11:50 pm
#45
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I much prefer DTV to the personal device entertainment (which virtually never works). I buy it frequently, but usually watch a movie, rather than any of the TV programs. Occasionally there will be a program or a sporting event I want to watch.
Those times when I don't want to watch, I just turn my screen off. If it comes back on, it's because you accidentally touched your control in the armrest, not because they are "forcing" it on you.
My one complaint is the location of the control on the arm rest - it's way too easy to inadvertently touch it and either turn the screen on when you want it off, or change the channel right when something exciting is happening!
Those times when I don't want to watch, I just turn my screen off. If it comes back on, it's because you accidentally touched your control in the armrest, not because they are "forcing" it on you.
My one complaint is the location of the control on the arm rest - it's way too easy to inadvertently touch it and either turn the screen on when you want it off, or change the channel right when something exciting is happening!