Heartfelt Thanks to United
Jun 24, 2017, 8:08 pm
#47
Join Date: Oct 2009
Location: Princeton, NJ
Programs: United 1K, 2MM, Marriott LT Platinum
Posts: 47
A sad yet somehow uplifting set of posts. My sincere condolences to you and thanks to United for doing the right thing. Finally, my best wishes to you as you deal with your tragic loss.
Jun 25, 2017, 2:18 pm
#48
Join Date: Aug 2010
Location: ORD
Programs: AA EXP >3 Million miles,HH Lifetime Diamond
Posts: 2,890
So sorry for your loss. May you find strength in the memories you shared together and be reminded of all the good times. Thank you for sharing in the midst of your grief. It reminds all of us that we don't know what burdens those around us during each day are carrying.
Jun 27, 2017, 4:11 pm
#49
Join Date: Aug 2009
Location: New Orleans, LA USA
Programs: United Lifetime Gold;SPG Gold (occasional platinum);SW;etc.
Posts: 245
I am so sorry for your heartbreaking loss. Thank you for sharing with all of us that United was caring during this terrible time. Wishing you comfort and strength.
Jun 27, 2017, 7:45 pm
#50
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,581
Let me add my condolences to this thread. How sad to die so young. And how sweet that photo is where she is smiling for the oncologist photo - I say that having had my own photo taken for the same reason only yesterday (yes, really) and I will admit, I did not smile. I'm sure you miss her dearly.
I'm sure you made some wonderful memories in your travels together. And in the end, it is our memories of good times that soothe more then riches or possessions. Peace.
I'm sure you made some wonderful memories in your travels together. And in the end, it is our memories of good times that soothe more then riches or possessions. Peace.
Jun 28, 2017, 8:46 pm
#51
Join Date: Aug 2005
Location: Our nation's capital
Programs: UA 1K & 0.6 MM
Posts: 781
flyme2, how are you doing these days? Thinking of you. Come back and check in, we are here for you.
This thread is the epitome of the FT community. Poignant, sad, but also everything a support forum should be.
MojaveFlyer, wishing you excellent care, great outcomes, minimal sequelae, and many, many more years of flying the friendly skies. Know that
we are here for you, too.
This thread is the epitome of the FT community. Poignant, sad, but also everything a support forum should be.
MojaveFlyer, wishing you excellent care, great outcomes, minimal sequelae, and many, many more years of flying the friendly skies. Know that
we are here for you, too.
Jun 29, 2017, 6:13 am
#52
Original Poster
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
flyme2, how are you doing these days? Thinking of you. Come back and check in, we are here for you.
This thread is the epitome of the FT community. Poignant, sad, but also everything a support forum should be.
MojaveFlyer, wishing you excellent care, great outcomes, minimal sequelae, and many, many more years of flying the friendly skies. Know that
we are here for you, too.
This thread is the epitome of the FT community. Poignant, sad, but also everything a support forum should be.
MojaveFlyer, wishing you excellent care, great outcomes, minimal sequelae, and many, many more years of flying the friendly skies. Know that
we are here for you, too.
MojaveFlyer, i echo big V's sentiments. Please accept my hope for a full recovery. Many have beaten cancer and progress with new and more effective treatment is ongoing. My thoughts are with you. Do not underestimate the power and support that this wonderful FT community can and will provide.
Last evening I had dinner with a FT'er that I had not seen since 2000, when my wife and I hosted an FT event here in Montreal. Blondebomber and I had 17 years of catching up to do, and managed quite well in the space of three hours. For a brief moment in time, I was provided cover from the dark cloud that has been hovering over me since my wife's passing. This is the type of support and compassion that FT does so well.
I will be in DC from July 1st to the 5th on a trip that my wife and I planned last year to celebrate the births of two great nations, Canada and the US. May the strength of our friendship withstand the rough waters in which we might currently find ourselves.
My wife at the "FAQ" Flyertalk event in 2000:
Jun 30, 2017, 8:02 am
#53
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,324
Do not underestimate the power and support that this wonderful FT community can and will provide.
Last evening I had dinner with a FT'er that I had not seen since 2000, when my wife and I hosted an FT event here in Montreal. Blondebomber and I had 17 years of catching up to do, and managed quite well in the space of three hours. For a brief moment in time, I was provided cover from the dark cloud that has been hovering over me since my wife's passing. This is the type of support and compassion that FT does so well.
Last evening I had dinner with a FT'er that I had not seen since 2000, when my wife and I hosted an FT event here in Montreal. Blondebomber and I had 17 years of catching up to do, and managed quite well in the space of three hours. For a brief moment in time, I was provided cover from the dark cloud that has been hovering over me since my wife's passing. This is the type of support and compassion that FT does so well.
Beneath the sometimes weird underbelly of the FT beast is an overwhelmingly decent, compassionate, caring and thoughtful community. It gives me hope even in these uncertain times. We all have/give a lot of support here and it is much appreciated.^
Jun 30, 2017, 10:03 am
#54
Join Date: Mar 2017
Programs: Does Non Rev count?
Posts: 588
I am overwhelmed by the outpouring of warmth, especially as I have not been an active member of the FT community for a very, very long time. My wife and I shared a wonderful life together for 36 years. We were each other's best friend. She was so happy that we had taken that last trip, to Berlin and Prague. It created her last fond memories and a sense of normalcy.
She maintained the most positive outlook, up until the very end, even smiling for her Oncology ID photo.
She maintained the most positive outlook, up until the very end, even smiling for her Oncology ID photo.
Wishing you peace, and sending positive thoughts to you and yours.
Jun 30, 2017, 8:21 pm
#55
Join Date: Dec 2004
Location: SEA
Programs: Million Miles achieved | 2017 Delta Platinum, United NADA, Global Entry, PreCheck, NEXUS
Posts: 1,295
This is heart breaking news. And I join all the people here on Flyertalk in wishing you the best. Words are inadequate at a time like this. But it's obvious here that people care very much and mourn your loss.
Jun 30, 2017, 8:26 pm
#56
Join Date: Mar 2010
Posts: 3
I wish to extend my sincere thanks to United and the 1K staff that recently helped me through an extremely difficult period in my life. My wife was diagnosed with cancer on November 24 and succumbed to the disease on April 20. She was 54.
The early prognosis was hopeful, so we rescheduled a few of our six upcoming trips for later in the year and canceled others that would have interfered with her treatment. Throughout the process, the UA personnel with whom I dealt were the epitome of kindness and understanding. They rescheduled the two trips we decided were doable, and even re-routed us on a direct AC flight when inclement Chicago weather would have resulted in a series of misconnected UA flights. Any and all change fees were proactively waived.
Unfortunately, upon returning from our last trip, my wife's condition suddenly deteriorated, and she passed away 16 days later. Still reeling from shock, dealing with superfluous travel issues was furthest from my list of priorities. Last week I got around to dealing with refund requests for the remaining flights that would not be flown. Again the UA staff were solicitous and respectful. Truthfully, I was not confident those tickets that were non-refundable P and W fares would actually be refunded. However, true to what I had been told, all tickets were refunded without fees, only a few days later. At this point, the money is really irrelevant, but the fact that UA showed such empathy and compassion will stay with me forever. Thank you, UA and Mr. Munoz for bringing a sliver of light to what has been a very dark period in my life.
The early prognosis was hopeful, so we rescheduled a few of our six upcoming trips for later in the year and canceled others that would have interfered with her treatment. Throughout the process, the UA personnel with whom I dealt were the epitome of kindness and understanding. They rescheduled the two trips we decided were doable, and even re-routed us on a direct AC flight when inclement Chicago weather would have resulted in a series of misconnected UA flights. Any and all change fees were proactively waived.
Unfortunately, upon returning from our last trip, my wife's condition suddenly deteriorated, and she passed away 16 days later. Still reeling from shock, dealing with superfluous travel issues was furthest from my list of priorities. Last week I got around to dealing with refund requests for the remaining flights that would not be flown. Again the UA staff were solicitous and respectful. Truthfully, I was not confident those tickets that were non-refundable P and W fares would actually be refunded. However, true to what I had been told, all tickets were refunded without fees, only a few days later. At this point, the money is really irrelevant, but the fact that UA showed such empathy and compassion will stay with me forever. Thank you, UA and Mr. Munoz for bringing a sliver of light to what has been a very dark period in my life.
Last edited by WineCountryUA; Jun 30, 2017 at 10:17 pm Reason: merging consecutive posts by same member
Jun 30, 2017, 11:26 pm
#57
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,616
I recently had to make a last minute change to a reservation due to a serious family matter, and the Premier desk CSR couldn't have been more helpful or sympathetic. In some aspects, the "old" UA still exists. ^^
Jun 30, 2017, 11:55 pm
#58
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
I agree 100%. (The new UA) has had its ups and downs, but when it comes to taking time to deal with issues like this, they use common sense and do the right thing. Someone in Houston, Chicago or India did the right thing. ^^^ HNL Res is gone? Correct?
Jul 1, 2017, 6:24 am
#59
Join Date: Jul 2016
Location: DCA
Programs: UA Gold, IHG Spire Ambassador, Hilton Diamond
Posts: 49
My deepest condolences on this terrible loss of your lovely and many thanks for sharing your experience. It's clear from your writing and sharing this experience that you are an example of being a force for good as well as being on the receiving end of goodness.
Jul 8, 2017, 5:53 pm
#60
Original Member
Join Date: May 1998
Location: BTV
Programs: BA Gold, UA Premier Platinum, DL Gold, Lifetime Bonvoy Titanium
Posts: 870
My deepest condolences. Even though I have not been in touch, I have very fond memories with you both so learning this news is absolutely heartbreaking. Please know I am here if you want to talk or grab a bite. I would have responded sooner but I have not been on FT for a long time now. Take care.