Heartfelt Thanks to United
#16
Join Date: Feb 2006
Programs: UA, Starwood, Priority Club, Hertz, Starbucks Gold Card
Posts: 3,953
My deepest condolences to you and your family. I am touched by the special moments that you were able to share with your wife. Thank you for sharing your story with us. Take care.
#17
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Your touching note brought tears to me and no doubt others. Sincere and heartfelt condolences on the loss of your wife and best friend. I can't imagine the pain and sorry that you have experienced. Thank you very much for sharing your positive experiences with United during this most difficult time.
#19
Join Date: Dec 2015
Location: Seoul
Programs: None anymore
Posts: 983
Thank you so much for sharing your story, and I am so so sorry for your loss. In regards to United, it seems like they are able to really help when empowered to do so, and when it counts. I'm glad they were able to this time in your time of need.
Best wishes to you!
Best wishes to you!
#22
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,075
I wish to extend my sincere thanks to United and the 1K staff that recently helped me through an extremely difficult period in my life. My wife was diagnosed with cancer on November 24 and succumbed to the disease on April 20. She was 54.
The early prognosis was hopeful, so we rescheduled a few of our six upcoming trips for later in the year and canceled others that would have interfered with her treatment. Throughout the process, the UA personnel with whom I dealt were the epitome of kindness and understanding. They rescheduled the two trips we decided were doable, and even re-routed us on a direct AC flight when inclement Chicago weather would have resulted in a series of misconnected UA flights. Any and all change fees were proactively waived.
Unfortunately, upon returning from our last trip, my wife's condition suddenly deteriorated, and she passed away 16 days later. Still reeling from shock, dealing with superfluous travel issues was furthest from my list of priorities. Last week I got around to dealing with refund requests for the remaining flights that would not be flown. Again the UA staff were solicitous and respectful. Truthfully, I was not confident those tickets that were non-refundable P and W fares would actually be refunded. However, true to what I had been told, all tickets were refunded without fees, only a few days later. At this point, the money is really irrelevant, but the fact that UA showed such empathy and compassion will stay with me forever. Thank you, UA and Mr. Munoz for bringing a sliver of light to what has been a very dark period in my life.
The early prognosis was hopeful, so we rescheduled a few of our six upcoming trips for later in the year and canceled others that would have interfered with her treatment. Throughout the process, the UA personnel with whom I dealt were the epitome of kindness and understanding. They rescheduled the two trips we decided were doable, and even re-routed us on a direct AC flight when inclement Chicago weather would have resulted in a series of misconnected UA flights. Any and all change fees were proactively waived.
Unfortunately, upon returning from our last trip, my wife's condition suddenly deteriorated, and she passed away 16 days later. Still reeling from shock, dealing with superfluous travel issues was furthest from my list of priorities. Last week I got around to dealing with refund requests for the remaining flights that would not be flown. Again the UA staff were solicitous and respectful. Truthfully, I was not confident those tickets that were non-refundable P and W fares would actually be refunded. However, true to what I had been told, all tickets were refunded without fees, only a few days later. At this point, the money is really irrelevant, but the fact that UA showed such empathy and compassion will stay with me forever. Thank you, UA and Mr. Munoz for bringing a sliver of light to what has been a very dark period in my life.
#23
Suspended
Join Date: Mar 2017
Programs: AC
Posts: 2,167
My condolences for the loss of your wife. It was really sad to read.
It is nice to however hear that United treated you well during your time of darkness. It's not something one reads often on Flyertalk. Kudos to the United team.
God bless.
It is nice to however hear that United treated you well during your time of darkness. It's not something one reads often on Flyertalk. Kudos to the United team.
God bless.
#26
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Sorry for your loss but so nice to hear what a great marriage you had for so many years. May you be comforted with the lasting memories of your wife. God bless