Last edit by: WineCountryUA
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Let’s have this discussion in a way that, when we look back on it, we can be proud of how we handled ourselves as a community.
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N.B. PLEASE do not alter the contents of this moderator note
CHICAGO, April 27, 2017 /PRNewswire/ -- We are pleased to report that United and Dr. Dao have reached an amicable resolution of the unfortunate incident that occurred aboard flight 3411. We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do.
What facts do we know?
- UA3411, operated by Republic Airways, ORD-SDF on Sunday, April 9, 2017. UA3411 was the second to last flight to SDF for United. AA3509 and UA4771 were the two remaining departures for the day. Also, AA and DL had connecting options providing for same-day arrival in SDF.
- After the flight was fully boarded, United determined four seats were needed to accommodate crew to SDF for a flight on Monday.
- United solicited volunteers for VDB. (BUT stopped at $800 in UA$s, not cash). Chose not to go to the levels such as 1350 that airlines have been known to go even in case of weather impacted disruption)
- After receiving no volunteers for $800 vouchers, a passenger volunteered for $1,600 and was "laughed at" and refused, United determined four passengers to be removed from the flight.
- One passenger refused and Chicago Aviation Security Officers were called to forcibly remove the passenger.
- The passenger hit the armrest in the aisle and received a concussion, a broken nose, a bloodied lip, and the loss of two teeth.
- After being removed from the plane, the passenger re-boarded saying "I need to go home" repeatedly, before being removed again.
- United spokesman Jonathan Guerin said the flight was sold out — but not oversold. Instead, United and regional affiliate Republic Airlines – the unit that operated Flight 3411 – decided they had to remove four passengers from the flight to accommodate crewmembers who were needed in Louisville the next day for a “downline connection.”
United Express Flight 3411 Review and Action Report - released 27 April 2017
Videos
- Passenger one row behind and on the aisle footage BEFORE man was dragged off https://www.liveleak.com/view?i=655_1492004707
- Videos of man being removed https://www.liveleak.com/view?i=4b7_1491983214 https://www.youtube.com/watch?v=0nAZEk6nsNE
- Video of man re-entering plane https://www.youtube.com/watch?v=HNEQDWpYbZA (link dead)
Internal Communication by Oscar Munoz
Oscar Munoz sent an internal communication to UA employees (sources: View From The Wing, Chicago Tribune):
Dear Team,
Like you, I was upset to see and hear about what happened last night aboard United Express Flight 3411 headed from Chicago to Louisville. While the facts and circumstances are still evolving, especially with respect to why this customer defied Chicago Aviation Security Officers the way he did, to give you a clearer picture of what transpired, I've included below a recap from the preliminary reports filed by our employees.
As you will read, this situation was unfortunately compounded when one of the passengers we politely asked to deplane refused and it became necessary to contact Chicago Aviation Security Officers to help. Our employees followed established procedures for dealing with situations like this. While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right.
I do, however, believe there are lessons we can learn from this experience, and we are taking a close look at the circumstances surrounding this incident. Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation.
Oscar
Summary of Flight 3411
Like you, I was upset to see and hear about what happened last night aboard United Express Flight 3411 headed from Chicago to Louisville. While the facts and circumstances are still evolving, especially with respect to why this customer defied Chicago Aviation Security Officers the way he did, to give you a clearer picture of what transpired, I've included below a recap from the preliminary reports filed by our employees.
As you will read, this situation was unfortunately compounded when one of the passengers we politely asked to deplane refused and it became necessary to contact Chicago Aviation Security Officers to help. Our employees followed established procedures for dealing with situations like this. While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right.
I do, however, believe there are lessons we can learn from this experience, and we are taking a close look at the circumstances surrounding this incident. Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation.
Oscar
Summary of Flight 3411
- On Sunday, April 9, after United Express Flight 3411 was fully boarded, United's gate agents were approached by crewmembers that were told they needed to board the flight.
- We sought volunteers and then followed our involuntary denial of boarding process (including offering up to $1,000 in compensation) and when we approached one of these passengers to explain apologetically that he was being denied boarding, he raised his voice and refused to comply with crew member instructions.
- He was approached a few more times after that in order to gain his compliance to come off the aircraft, and each time he refused and became more and more disruptive and belligerent.
- Our agents were left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight. He repeatedly declined to leave.
- Chicago Aviation Security Officers were unable to gain his cooperation and physically removed him from the flight as he continued to resist - running back onto the aircraft in defiance of both our crew and security officials.
Dear Team,
The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.
I want you to know that we take full responsibility and we will work to make it right.
It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th.
I promise you we will do better.
Sincerely,
Oscar
The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.
I want you to know that we take full responsibility and we will work to make it right.
It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th.
I promise you we will do better.
Sincerely,
Oscar
Each flight you take with us represents an important promise we make to you, our customer. It's not simply that we make sure you reach your destination safely and on time, but also that you will be treated with the highest level of service and the deepest sense of dignity and respect.
Earlier this month, we broke that trust when a passenger was forcibly removed from one of our planes. We can never say we are sorry enough for what occurred, but we also know meaningful actions will speak louder than words.
For the past several weeks, we have been urgently working to answer two questions: How did this happen, and how can we do our best to ensure this never happens again?
It happened because our corporate policies were placed ahead of our shared values. Our procedures got in the way of our employees doing what they know is right.
Fixing that problem starts now with changing how we fly, serve and respect our customers. This is a turning point for all of us here at United – and as CEO, it's my responsibility to make sure that we learn from this experience and redouble our efforts to put our customers at the center of everything we do.
That’s why we announced that we will no longer ask law enforcement to remove customers from a flight and customers will not be required to give up their seat once on board – except in matters of safety or security.
We also know that despite our best efforts, when things don’t go the way they should, we need to be there for you to make things right. There are several new ways we’re going to do just that.
We will increase incentives for voluntary rebooking up to $10,000 and will be eliminating the red tape on permanently lost bags with a new "no-questions-asked" $1,500 reimbursement policy. We will also be rolling out a new app for our employees that will enable them to provide on-the-spot goodwill gestures in the form of miles, travel credit and other amenities when your experience with us misses the mark. You can learn more about these commitments and many other changes at hub.united.com.
While these actions are important, I have found myself reflecting more broadly on the role we play and the responsibilities we have to you and the communities we serve.
I believe we must go further in redefining what United's corporate citizenship looks like in our society. If our chief good as a company is only getting you to and from your destination, that would show a lack of moral imagination on our part. You can and ought to expect more from us, and we intend to live up to those higher expectations in the way we embody social responsibility and civic leadership everywhere we operate. I hope you will see that pledge express itself in our actions going forward, of which these initial, though important, changes are merely a first step.
Our goal should be nothing less than to make you truly proud to say, "I fly United."
Ultimately, the measure of our success is your satisfaction and the past several weeks have moved us to go further than ever before in elevating your experience with us. I know our 87,000 employees have taken this message to heart, and they are as energized as ever to fulfill our promise to serve you better with each flight and earn the trust you’ve given us.
We are working harder than ever for the privilege to serve you and I know we will be stronger, better and the customer-focused airline you expect and deserve.
With Great Gratitude,
Oscar Munoz
CEO
United Airlines
Earlier this month, we broke that trust when a passenger was forcibly removed from one of our planes. We can never say we are sorry enough for what occurred, but we also know meaningful actions will speak louder than words.
For the past several weeks, we have been urgently working to answer two questions: How did this happen, and how can we do our best to ensure this never happens again?
It happened because our corporate policies were placed ahead of our shared values. Our procedures got in the way of our employees doing what they know is right.
Fixing that problem starts now with changing how we fly, serve and respect our customers. This is a turning point for all of us here at United – and as CEO, it's my responsibility to make sure that we learn from this experience and redouble our efforts to put our customers at the center of everything we do.
That’s why we announced that we will no longer ask law enforcement to remove customers from a flight and customers will not be required to give up their seat once on board – except in matters of safety or security.
We also know that despite our best efforts, when things don’t go the way they should, we need to be there for you to make things right. There are several new ways we’re going to do just that.
We will increase incentives for voluntary rebooking up to $10,000 and will be eliminating the red tape on permanently lost bags with a new "no-questions-asked" $1,500 reimbursement policy. We will also be rolling out a new app for our employees that will enable them to provide on-the-spot goodwill gestures in the form of miles, travel credit and other amenities when your experience with us misses the mark. You can learn more about these commitments and many other changes at hub.united.com.
While these actions are important, I have found myself reflecting more broadly on the role we play and the responsibilities we have to you and the communities we serve.
I believe we must go further in redefining what United's corporate citizenship looks like in our society. If our chief good as a company is only getting you to and from your destination, that would show a lack of moral imagination on our part. You can and ought to expect more from us, and we intend to live up to those higher expectations in the way we embody social responsibility and civic leadership everywhere we operate. I hope you will see that pledge express itself in our actions going forward, of which these initial, though important, changes are merely a first step.
Our goal should be nothing less than to make you truly proud to say, "I fly United."
Ultimately, the measure of our success is your satisfaction and the past several weeks have moved us to go further than ever before in elevating your experience with us. I know our 87,000 employees have taken this message to heart, and they are as energized as ever to fulfill our promise to serve you better with each flight and earn the trust you’ve given us.
We are working harder than ever for the privilege to serve you and I know we will be stronger, better and the customer-focused airline you expect and deserve.
With Great Gratitude,
Oscar Munoz
CEO
United Airlines
- Chicago Aviation Department said on the Monday afternoon after the incident that the officer who had dragged the passenger off the plane had been placed on leave pending an investigation. Spokesperson Karen Pride said in an email that "The incident on United flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department."
- 4/12/17: Two more Chicago Aviation officers involved are suspended
- Muñoz does ABC interview, announcing United will no longer use law enforcement to remove passengers: https://www.youtube.com/watch?v=90jSUe_vdhM
- United announces policy change that crews traveling on their aircraft must be booked at least 60 minutes prior to departure.
- United releases multiple changes in overbooking / denied boarding policies "We are making changes to ensure that we always put customers first" (http://newsroom.united.com/2017-04-2...mer-Experience) released 27 April 2017
- Statement from United Airlines Regarding Resolution with Dr. David Dao - released 27 April 2017
- Response to Senate Commerce Committee questions - 1 May 2017
- United Airlines PR Boss to Step Down
- James Long, one of several officers involved in removing David Dao from the April 9, 2017, flight to make room for airline employees, filed suit on Tuesday against United, Chicago’s Department of Aviation and its commissioner, Ginger Evans. The lawsuit, filed in the circuit court of Cook County, Illinois, alleges he was not properly trained on how to use force.
Poll: Your Opinion of United Airlines
Poll link: https://www.surveymonkey.com/r/KP68GYG
Results link: https://www.surveymonkey.com/results...Q6B2B/instant/
Reference MaterialResults link: https://www.surveymonkey.com/results...Q6B2B/instant/
UA's Customer Commitment says:
Occasionally we may not be able to provide you with a seat on a specific flight, even if you hold a ticket, have checked in, are present to board on time, and comply with other requirements. This is called an oversale, and occurs when restrictions apply to operating a particular flight safely (such as aircraft weight limits); when we have to substitute a smaller aircraft in place of a larger aircraft that was originally scheduled; or if more customers have checked in and are prepared to board than we have available seats.
If your flight is in an oversale situation, you will not be denied a seat until we first ask for volunteers willing to give up their confirmed seats. If there are not enough volunteers, we will deny boarding to passengers in accordance with our written policy on boarding priority. If you are involuntarily denied boarding and have complied with our check-in and other applicable rules, we will give you a written statement that describes your rights and explains how we determine boarding priority for an oversold flight. You will generally be entitled to compensation and transportation on an alternate flight.
We make complete rules for the payment of compensation, as well as our policy about boarding priorities, available at airports we serve. We will follow these rules to ensure you are treated fairly. Please be aware that you may be denied boarding without compensation if you do not check in on time or do not meet certain other requirements, or if we offer you alternative transportation that is planned to arrive at your destination or first stopover no later than one hour after the planned arrival time of your original flight.
CoC is here: https://www.united.com/web/en-US/con...-carriage.aspxIf your flight is in an oversale situation, you will not be denied a seat until we first ask for volunteers willing to give up their confirmed seats. If there are not enough volunteers, we will deny boarding to passengers in accordance with our written policy on boarding priority. If you are involuntarily denied boarding and have complied with our check-in and other applicable rules, we will give you a written statement that describes your rights and explains how we determine boarding priority for an oversold flight. You will generally be entitled to compensation and transportation on an alternate flight.
We make complete rules for the payment of compensation, as well as our policy about boarding priorities, available at airports we serve. We will follow these rules to ensure you are treated fairly. Please be aware that you may be denied boarding without compensation if you do not check in on time or do not meet certain other requirements, or if we offer you alternative transportation that is planned to arrive at your destination or first stopover no later than one hour after the planned arrival time of your original flight.
Man pulled off of overbooked flight UA3411 (ORD-SDF) 9 Apr 2017 {Settlement reached}
#6301
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
If this happened in Brunei, would she be extended the same courtesies if employed by an airline there, or would there be a rush to get her fired and off the property without any due process?
#6302
Join Date: Dec 2012
Programs: United 1k
Posts: 23
But this was not what Oscar did. He attacked the customer first without getting all the facts. I don't think he knew back then whether the GA followed the SOP or not. The safest thing is to offer his sympathy and say that he believes all United employees are trying their best to serve our customer. A generic statement can calm everyone down. Why adding more fuel to the fire? Because now people would think that Oscar was lied to. Who lied to him about the customer being disruptive and belligerent? Who else? I think this puts the GA in a much worse situation.
#6303
Join Date: Nov 2010
Location: NJ
Programs: United GS, SPG ambassador
Posts: 9
I have deliberately stayed out of this debate - I share many of the concerns, and am not so eloquent.
But one different data point on the 'PR gaffe'/'tonedeafness' angle.
I was pleased/reassured to receive an email from OM on Monday pledging to do better ... and thought to respond *very briefly* to GS making three simple points
1) Like many, I had been horrified by the videos (irrespective of right/wrongs, etc)
2) I was then further disturbed by the tone-deafness of United's original responses.
3) I thanked United for changing their tone, and hoped that the email I had just received was a sign that work was continuing to ensure neither United colleagues nor passengers were ever placed in a similar position again
Need I say that over two days later, I have yet to receive a reply?
I don't claim my points were particularly original, but some acknowledgement ...
But one different data point on the 'PR gaffe'/'tonedeafness' angle.
I was pleased/reassured to receive an email from OM on Monday pledging to do better ... and thought to respond *very briefly* to GS making three simple points
1) Like many, I had been horrified by the videos (irrespective of right/wrongs, etc)
2) I was then further disturbed by the tone-deafness of United's original responses.
3) I thanked United for changing their tone, and hoped that the email I had just received was a sign that work was continuing to ensure neither United colleagues nor passengers were ever placed in a similar position again
Need I say that over two days later, I have yet to receive a reply?
I don't claim my points were particularly original, but some acknowledgement ...
#6304
Join Date: Nov 2014
Location: KUL/BOS
Programs: AZ FA+, BA & UA Gold
Posts: 342
And yes you'd be fired in Asia for not doing your job well- what a novel concept these days...
#6305
Suspended
Join Date: Sep 2014
Location: Brunei
Programs: Enrich Sapphire. Kris Flyer Silver.Le Club Accorhotels,Starwood.
Posts: 2,201
If the good doctor can have his name dragged through the mud, it is time the UA staff who caused this mess were named..the flight operations officer right down to the flight crew (pilots included) and ground staff including which person/individual was responsible for targeting the 68 year old passenger.
It is only fair.
Fortunately the agent is represented by a union, which could provide her counsel if needed, but hasn't Mr Munoz already said her job is safe? Doesn't look like he agrees with you on the "true evil" part, that's for sure.
If this happened in Brunei, would she be extended the same courtesies if employed by an airline there, or would there be a rush to get her fired and off the property without any due process?
If this happened in Brunei, would she be extended the same courtesies if employed by an airline there, or would there be a rush to get her fired and off the property without any due process?
And there are no unions in RBA. The manager and staff in questioned would have been brought before a management tribunal after an investigation was carried out and they would have been named in the media.
Sadly, over the 30 years of flying I have done both home and abroad with american airliners and the way passengers get treated/talked down to has left me with a very very low opinion of american service staff working for airlines and working on airliners.
Sorry to disappoint you but what happened with the good doctor was going to happen one day, and it did.
I could go ahead and list examples from the past 10 years of passengers being badly mistreated by FA's and GA's..but I don't think its neccessary. Everyone knows what kind of a reputation our GA's and FA's have as it is...and it isn't very pleasant reading.
Some how, our culture and our way of doing things has become so anti-customer service..people in the airlines have forgotten simple humane ways to treat passengers...and how to be pleasant and to just be rational and sensible in how they go about doing their jobs.
A large percentage of those hired to work in the airline industry would not get hired to work in the hotel line because they are simply too arrogant, too stuck up and do not have the qualities needed for customer service...but they are hired none the less because of low standards.
Last edited by WineCountryUA; Apr 19, 2017 at 9:51 pm Reason: merging consecutive posts by same member -- please use multi-quote
#6306
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Well, in the particular incident we're discussing today, it's not clear that the agent deserves any discipline at all and may have been following published UA policy. Hard to fire someone who is following company policy and has the public support of the CEO. I would hope the same would hold for UA employees in Asia.
#6307
Suspended
Join Date: Sep 2014
Location: Brunei
Programs: Enrich Sapphire. Kris Flyer Silver.Le Club Accorhotels,Starwood.
Posts: 2,201
I'll skirt the whole evil discussion part but this is exactly why airlines are terrible in the US- there's no accountability in the end. Most UA loyalists in this (and the other fallout) thread are secretly wishing for this to just blow over without any real, systematic change- and if the passengers think that way I wouldn't be surprised that employees and corporate are banking on that too.
And yes you'd be fired in Asia for not doing your job well- what a novel concept these days...
And yes you'd be fired in Asia for not doing your job well- what a novel concept these days...
For better or for worse, the unions are at times, the big big problem.
#6308
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
If Mr. Munoz hadn't offered his support, the UA gate agent may very well have been in need of union appointed legal representation. She still may need legal help, which UA should provide as her employer, on any civil cases going forward.
#6309
Join Date: Jul 2002
Location: New Orleans, AA EXP, DL PM, SPG PLT, HH Diamond
Posts: 3,750
Well, in the particular incident we're discussing today, it's not clear that the agent deserves any discipline at all and may have been following published UA policy. Hard to fire someone who is following company policy and has the public support of the CEO. I would hope the same would hold for UA employees in Asia.
#6310
Join Date: Feb 2007
Location: SEA
Programs: Delta TDK(or care)WIA, Hilton Diamond
Posts: 1,869
United is going what into what I call the hurricane. Every hurricane always starts with a drop of water. That is the Dr. dao case. That case if they don't pay whatever the initial offer(id say 200 mil) is to settle will have MAJOR ramifications. The lawyer who is 6 stars will show a pattern of this behavior. They will bring in IDB people from other flights to tell their story to show that pattern during Daos case to inflict maximum damage.
Then comes the initial part of the storm. 69 passengers have major trauma including children that will haunt them till the end of their days. Children are under psychiatric evaluation on a daily basis. They have started failing school, feel there is no reason to live due to how the new society they witness works. Experts come in. Doctors. More lawyers.
Each case is settled. The will be tried individually over time to maximize news coverage. Major payouts for all average 2 mil each * 69 people. 138 mil.
Say they go to trial, they don't pay the massive sum initially offered. They get the pattern of malice they are looking for. The Dao case ends. Now comes the maximum winds near the eyewall. Category 5 here. 200 mph. They gather every single person on United that has this issue with IDB, pulled off a plane. File a class action. This will be in the hundreds of millions maybe even 500 mil or more. Especially if they determine its a breach of contract to offer it without telling them they don't have to, its on the airline. There is no eye in this storm. No relief just constant pummeling.
You have to stop the first drop. That is what the United's defensive team right now is telling their board. Pay whatever sum they want. Otherwise your going to get blown away and drown.
Then comes the initial part of the storm. 69 passengers have major trauma including children that will haunt them till the end of their days. Children are under psychiatric evaluation on a daily basis. They have started failing school, feel there is no reason to live due to how the new society they witness works. Experts come in. Doctors. More lawyers.
Each case is settled. The will be tried individually over time to maximize news coverage. Major payouts for all average 2 mil each * 69 people. 138 mil.
Say they go to trial, they don't pay the massive sum initially offered. They get the pattern of malice they are looking for. The Dao case ends. Now comes the maximum winds near the eyewall. Category 5 here. 200 mph. They gather every single person on United that has this issue with IDB, pulled off a plane. File a class action. This will be in the hundreds of millions maybe even 500 mil or more. Especially if they determine its a breach of contract to offer it without telling them they don't have to, its on the airline. There is no eye in this storm. No relief just constant pummeling.
You have to stop the first drop. That is what the United's defensive team right now is telling their board. Pay whatever sum they want. Otherwise your going to get blown away and drown.
Dr. Dao's responsibility is to himself. He has no obligation to onlookers, he has no obligation to crusade for justice. He should make his own choices. As soon as he asks my opinion, I'll think the matter over and tell him what I think. But I'm not sitting by my phone waiting for it to ring.
#6311
Join Date: Feb 2007
Location: SEA
Programs: Delta TDK(or care)WIA, Hilton Diamond
Posts: 1,869
That information is not any kind of information I can use to benefit myself or help me to make any decision about anything, and it is certain that releasing it will cause thousands of people to contact this person and make nasty remarks and disparage her to other people, and there is a significant risk that it will put her in real physical danger.
#6312
Join Date: Jul 2002
Location: New Orleans, AA EXP, DL PM, SPG PLT, HH Diamond
Posts: 3,750
Your numbers are much too big. If I were on that plane and witnessed the incident, I wouldn't have any claim for any trauma caused by witnessing it. I'd feel indignation, but not any kind of danger or anxiety. Your 200 million figure, I think it would be malpractice for a lawyer to recommend sticking at a demand like that and going to trial in the face of a reasonable offer. And the 2 million figure, no witness has any claim anywhere near that size.
Dr. Dao's responsibility is to himself. He has no obligation to onlookers, he has no obligation to crusade for justice. He should make his own choices. As soon as he asks my opinion, I'll think the matter over and tell him what I think. But I'm not sitting by my phone waiting for it to ring.
Dr. Dao's responsibility is to himself. He has no obligation to onlookers, he has no obligation to crusade for justice. He should make his own choices. As soon as he asks my opinion, I'll think the matter over and tell him what I think. But I'm not sitting by my phone waiting for it to ring.
#6313
Join Date: Oct 2015
Location: SFO
Programs: UA GS 1MM / Hilton Diamond / Bonvoy Gold / Hertz PC
Posts: 396
That information is not any kind of information I can use to benefit myself or help me to make any decision about anything, and it is certain that releasing it will cause thousands of people to contact this person and make nasty remarks and disparage her to other people, and there is a significant risk that it will put her in real physical danger.
#6314
Suspended
Join Date: Sep 2014
Location: Brunei
Programs: Enrich Sapphire. Kris Flyer Silver.Le Club Accorhotels,Starwood.
Posts: 2,201
#6315
Join Date: Dec 2004
Posts: 2,866
That information is not any kind of information I can use to benefit myself or help me to make any decision about anything, and it is certain that releasing it will cause thousands of people to contact this person and make nasty remarks and disparage her to other people, and there is a significant risk that it will put her in real physical danger.
There are a lot of crazy people in this country and you don't want to condemn violence by generating more violence by releasing agent's names.
When you get to people 60 and over there is a good chance their health may not be amenable to an IDB, and may even risk committing prohibited disability discrimination. And when you are dealing with a doctor, in terms of "the greater good," he may have patients who waited months for an appointment, so his IDB could have possibly created the risk of serious harm to some patients.
The police or security officers names are likely to be brought up though.