Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Jan 20, 2016, 4:09 pm
#751
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,953
Website search tool down?
I've been doing some heavy duty segment searching over the last few days. Mostly award, but some revenue tix. Now it's "unable to process" everything I try. I've changed from international to domestic, award to revenue and back, # of pax, etc. And still nothing. Says "We are unable to process your request. Please see the message below for details." But there's no message below.
I even tried changing my IP address. Nada.
Tried on my phone both via wifi and LGE. Nada.
Anyone else?
I even tried changing my IP address. Nada.
Tried on my phone both via wifi and LGE. Nada.
Anyone else?
Jan 20, 2016, 4:13 pm
#752
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
iOS down as well.
Jan 20, 2016, 4:15 pm
#753
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,648
no buen
in google chrome for me. 
just as i was actually considering booking a revenue ticket for the first time in over a year. oh well. skyteam here we come again.
in google chrome for me. just as i was actually considering booking a revenue ticket for the first time in over a year. oh well. skyteam here we come again.
Jan 20, 2016, 4:17 pm
#754
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,953
I'm actually glad you guys are seeing it, too. I thought my IP or UA account had somehow been blocked for abuse! LOL
Now saying "data services unavailable". Yikes.
Now saying "data services unavailable". Yikes.
Last edited by Stgermainparis; Jan 20, 2016 at 4:33 pm
Jan 20, 2016, 4:35 pm
#755
Join Date: Jun 2015
Location: RDU
Programs: AAdvantage, National Executive
Posts: 99
Never flown UA before, was going to purchase a flight in March and of course the site is down. Maybe UA doesn't want my business...
Jan 20, 2016, 4:44 pm
#756
Join Date: Mar 2009
Location: LAX & EWR/JFK
Programs: Fomerly UA 1K, now Gold... next year, who knows?
Posts: 1,432
It's working for me.... sloooooooooooooowly.
Took forever to print 4 boarding passes, made much more difficult when the system auto-split the PNRs.
Took forever to print 4 boarding passes, made much more difficult when the system auto-split the PNRs.
Jan 20, 2016, 4:44 pm
#757
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,648
now basically totally FUBAR. pages very slow to load or do not load at all, data services down, etc. great timing with so much rebooking going on for the blizzard. cause and effect?
Jan 20, 2016, 4:49 pm
#758
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,148
I've had it repeatedly fail at every operation today. I'm chalking it up to load at the moment due to everyone scrambling over weather, but if it's something else (e.g. system failure somewhere at UA), that's really bad timing.
Jan 20, 2016, 4:49 pm
#759
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,160
Seeing the same thing. All pages very slow. No searching for flights at all (error page results). Wonder how long this one will last?
Jan 20, 2016, 4:56 pm
#760
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
United is losing $$$$ money right now.
A pity they just don't turn on the old website.
A pity they just don't turn on the old website.
Jan 20, 2016, 4:58 pm
#761
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,953
Somebody's gonna be in some trouble.
Jan 20, 2016, 5:10 pm
#762
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,425
Took six tries to login; any search returns an error. Definitely not working right now.
Jan 20, 2016, 5:14 pm
#763
FlyerTalk Evangelist
Join Date: Feb 2004
Location: Where I'm at
Programs: UA 1P 1MM, Hyatt Globalist
Posts: 21,744
We are unable to process your request. Please see the message below for details.
[blank message]
Jan 20, 2016, 5:31 pm
#764
Join Date: Feb 2011
Location: SCE, GRU
Programs: UA MP Premier Gold (Life), Hyatt Explorer, Various other hotel FS pgms
Posts: 195
Haven't been able to get solid results for hours now. Sign-in gets mixed up or fails, flight searches fail -- frustrating waste of time this evening. Still down at 1930 EST.
Jan 20, 2016, 5:32 pm
#765
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,648