Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Mar 4, 2015, 1:40 pm
#331
Suspended
Join Date: May 2010
Location: Just outside Big D, or many other places in big metal tubes
Programs: WN Rpd.Rwrds, AA, was longtime CO very top Elite tier, Overentitled UA Lifetime 1K (since 2012)
Posts: 1,334
I was about to start a similar thread and was doing a search to see if anyone else posted. I first tried checking flight status about an hour ago. No tabs for standby, seat maps, etc. No link for "where is this flight coming from".
I checked several flights on my laptop and smartphone. Nothing showing up. I sent a notice to UA website support. Maybe they will answer in a few days.
I checked several flights on my laptop and smartphone. Nothing showing up. I sent a notice to UA website support. Maybe they will answer in a few days.
Mar 4, 2015, 2:01 pm
#332
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Mar 5, 2015, 8:48 am
#334
Join Date: Feb 2014
Location: Washington DC
Programs: United Premier Gold, AA Platinum
Posts: 53
United Website Logging me off
Hi all,
Just wondering if other people are getting logged off the UA site after searching for fares. I would search for award or cash flights and after two searches the site would give me an error message and log me off. I do not do many searches and I am wondering what is going on. Any helpful hints? I have a Macbook and the software and browser are up to date.
Thanks!
Just wondering if other people are getting logged off the UA site after searching for fares. I would search for award or cash flights and after two searches the site would give me an error message and log me off. I do not do many searches and I am wondering what is going on. Any helpful hints? I have a Macbook and the software and browser are up to date.
Thanks!
Mar 14, 2015, 4:32 pm
#335
Join Date: Feb 2010
Location: Washington, DC
Programs: Star Alliance Gold/UA Mileage Plus Premier 1K
Posts: 257
trouble with the website - cache issue?
Not sure where to ask this question, sorry.
I have a recurring problem with the website as I search for flights, etc. As i try to navigate around, i get error messages all the time. no consistent. sometimes takes several tries for my login to take. etc. In the past i think i emptied my cache as a way to try to clean things up - can't remember how to do that, can someone remind me?
This problem is acute when I'm using my mac air. happens but not as much when i'm using my pc laptop.
thanks for any thoughts!
I have a recurring problem with the website as I search for flights, etc. As i try to navigate around, i get error messages all the time. no consistent. sometimes takes several tries for my login to take. etc. In the past i think i emptied my cache as a way to try to clean things up - can't remember how to do that, can someone remind me?
This problem is acute when I'm using my mac air. happens but not as much when i'm using my pc laptop.
thanks for any thoughts!
Mar 19, 2015, 4:19 pm
#336
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,141
Just wondering if other people are getting logged off the UA site after searching for fares. I would search for award or cash flights and after two searches the site would give me an error message and log me off. I do not do many searches and I am wondering what is going on. Any helpful hints? I have a Macbook and the software and browser are up to date.
I had thought this might be a beta site issue and/or Chrome, but in IE using the regular site, I keep getting logged out while in the middle of stuff. Like, I will go in to "Change Flights," log in, then go to check-in to a flight, and be forced to log in again. Or I'll search for a flight, and when I get to select seats, E+ is blocked out (as if I'm not logged in--and when I log in and try again, the E+ seats are wide open).
Apr 15, 2015, 2:50 pm
#337
Join Date: Mar 2012
Posts: 81
UA web site down?
I just got:
Access Denied
You don't have permission to access "http://www.united.com/web/en-US/apps/account/signin.aspx" on this server.
Reference #18.f3f44317.1429130800.42aba23d
Anyone else got the same message?
Access Denied
You don't have permission to access "http://www.united.com/web/en-US/apps/account/signin.aspx" on this server.
Reference #18.f3f44317.1429130800.42aba23d
Anyone else got the same message?
Apr 15, 2015, 2:53 pm
#338
Join Date: Nov 2007
Location: Indiana
Programs: United GS 1.5MM, Hyatt Globalist, Marriott Gold
Posts: 533
nope, just booked tickets.. try clearing your cache and cookies
Apr 15, 2015, 8:04 pm
#340
Join Date: Aug 2008
Location: DCA, IAD (not BWI if I can help it)
Programs: UA 1MM 1K, Marriott Gold, Hyatt Explorist, status-free on AA, AS, B6, DL, WN, Amtrak, etc.
Posts: 1,481
Boarding passes temporarily vanished from app/site/kiosk
Had a nasty little surprise here in LAS: as I was checking my flight's status in the app, I noticed that it wasn't showing anything under the "Boarding Passes" tab. After I tried to refresh it, the app crashed. After a reboot, it still didn't show any passes; when I tried a kiosk, that said my flights didn't match my reservation; the links to the pass I'd been e-mailed automatically didn't work.
Of course, all this happened in T1, not T3 where UA has its ticket counters. The agent on the phone said I'd been switched to a different flight--the red-eye back to IAD instead of connecting to LAX and then home to IAD, basically because it cost the same but would earn more PQM, let me have dinner in the Star Alliance lounge at LAX and maybe get another hour of sleep. (I don't have to explain that kind of thinking here, right?
.)
She fixed that in a couple of minutes, although it took another five minutes for the change to show up in the app.
All seems fine now, but it was a little more drama than I needed after a long day of work.
Of course, all this happened in T1, not T3 where UA has its ticket counters. The agent on the phone said I'd been switched to a different flight--the red-eye back to IAD instead of connecting to LAX and then home to IAD, basically because it cost the same but would earn more PQM, let me have dinner in the Star Alliance lounge at LAX and maybe get another hour of sleep. (I don't have to explain that kind of thinking here, right?
.) She fixed that in a couple of minutes, although it took another five minutes for the change to show up in the app.
All seems fine now, but it was a little more drama than I needed after a long day of work.
Apr 18, 2015, 7:59 am
#342
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,066
glad United doesn't want my money ....
Access Denied
You don't have permission to access "http://www.united.com/web/en-US/default.aspx" on this server.
Reference #18.22f7f648.1429365480.2729c0c3
Access Denied
You don't have permission to access "http://www.united.com/web/en-US/default.aspx" on this server.
Reference #18.22f7f648.1429365480.2729c0c3
Apr 18, 2015, 9:50 am
#343
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
That's strange as I just copied and pasted the link you provided and it worked fine. I also checked it against my bookmark and noticed that mine shows "http://www.united.com/web/en-US/default.aspx?root=1" (which also works)
Apr 18, 2015, 10:01 am
#344
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Getting lots of "not found" on Flight Status requests, guessing they're "upgrading".
Apr 18, 2015, 1:46 pm
#345
Join Date: May 1999
Location: Central New Jersey
Programs: UA-Platimum 2 MM, HH-Gold, MR-Lifetime Gold, Hyatt-Discoverist
Posts: 6,238
Increased Demand for 'Middle Seats'
I'm flying EWR-MXP on Monday and generally check the E+ seating situaiton regularly to see if a better seat shows up. Up until today, as expected most middle seats were open/available in both center and sides, with the usual smattering of aisle/windows seats taken.
For some reason today it shows most of the middle seats suddenly blocked with lots of availability for those previously taken aisle/window seats, and my preselected seat was suddenly open and available.
I called UA to ask what happened, and while the agent admitted it looked strange (and gave me back my selected seat), she said there didn't appear to be anything out of the ordinary hapening with the system.
Checking back a few minutes ago, the situation is still the same.
Anyone have any ideas as to the sudden demand for a middle seat??
. Up until today, as expected most middle seats were open/available in both center and sides, with the usual smattering of aisle/windows seats taken.For some reason today it shows most of the middle seats suddenly blocked with lots of availability for those previously taken aisle/window seats, and my preselected seat was suddenly open and available.
I called UA to ask what happened, and while the agent admitted it looked strange (and gave me back my selected seat), she said there didn't appear to be anything out of the ordinary hapening with the system.
Checking back a few minutes ago, the situation is still the same.
Anyone have any ideas as to the sudden demand for a middle seat??