TA

I am experiencing continued website issues such as periodic requests to re-login followed by "we are unable to sign you in via username at this time". Also, expert mode displaying fare bucket availability is not working, maybe due to the same issue.

uanj

Yeah, the .com team are such teases. Things seemed to have come back and I got out not one, but TWO international tickets but when I went in for the third, BAM!

We’re sorry, but united.com was unable to complete your request.
Please try again later or contact Web Support in the U.S. and Canada at 1-888-491-6573, in the U.K. at 0800 028 5003 or elsewhere at the local phone number.

Three times in a row now that's all I can get when I select the second leg. I am not calling reservations, just not in the mood to get more dished out to me like this morning....

Did call web support, what a waste of time. Asked me what browser I was using, said Edge. Told m to try Chrome. Got the same message. Told me to try Safari. Got the same message. I asked the agent if she was starting to see a pattern. She could not follow me, saying when she used the first two browsers she had the problem too but not with Safari. Asked me to try Safari again. Got the same message. She said she had not heard of this before. I said I sure had, had been getting exactly this message off and on all week Just consistently now in the last 24 hours. Her last words of "advice: well, I just don't know what I can tell you sir. Maybe things will be better tomorrow.

And there you have it. Top notch IT support from United. Maybe things will be better tomorrow!!

STS-134

UA has apparently lost my reservations. Yesterday, I tried logging into the website ahd it rejected my (valid) password. I eventually reset the password and when I was able to login, I can see all of my account parameters (PQM, PQD, etc) but the list of reservations booked with my account is gone.

I can access the reservations by going into my emails and digging up the confirmation number + my last name, but this is really annoying. Anyone else seeing this? I have 4 future reservations, none of which show up under "My Trips" anymore.

findark

Yes, everything is broken right now. At least it seems like we can log in today.

NH_Clark

Good news is UA didn't lose your reservations. Unfortunately, the easy way of seeing them is borked right now.

WineCountryUA

Is this resolving? My account balance are fine, my future reservations are fine, seatmaps look ok, ...

QBK

I just checked my account. The app (Android) is working fine for me; I can see reservations in detail there. On the website, my reservations don't show up on the home page (that tab is blank), but if I select "Manage Reservations" from the top menu, I get all my reservations showing up as normal.

findark

Ditto. And the seatmaps are back to normal.

1KChinito

Since yesterday morning, I could log into my account with my account number and password via united.com. If I click on anything, I got an error message "(username and e-mail address sign-on are currently unavailable)".

STS-134

So now the reservations are back. But when I examine one of my reservations, one of my segments says:
"This itinerary includes one or more flights that are ineligible to earn mileage or Premier qualifying credit.". Clicking on "View More Information", I see "Ineligible to accrue mileage or Premier qualifying credit." on one of my segments

I booked all reservations through united.com and all should be eligible to receive PQM and PQD.

Maybe I should wait and see if this gets resolved before calling them.

AirbusFan2B

A few weeks ago, I began noticing a new IT glitch. After ual.com times out following a few minutes of inactivity, it was impossible to log back in. The only way to log back in was to close the browsing session and open up a new browsing session. I use MS Explorer (unfortunately.)

goodeats21

Known issue. PQM and PQD will post as expected.

WineCountryUA

Don't bother --- this has been a problem for over a year and there is nothing an agent can do plus in the end posting is correct. It may come and go .....
http://www.flyertalk.com/forum/unite...itinerary.html
Generally just ignore the information.

exerda

Still can't get to my account details. I have tried multiple browsers and computers. I can sign in on the main screen, see my current balance + my upcoming trips, but then as soon as I try to view my account details, I get kicked to the login screen. I log in again, and it just drops me on the login screen again.

MrZhu

Mr. Zhu trying to buy tickets but can't log into united site to do so. Get message: "the account information you entered is not valid". Mr Zhu would like to give United his money. How can Mr. Zhu do so?