Jan 9, 2024, 1:46 pm
Last edit by: WineCountryUA
Archive thread, active thread UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel
Award ticketing options/service fees
There are no longer any fees for worldwide UA award cancellation or mileage redeposit done pre-travel including UA partner awards
8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
https://www.united.com/en/us/fly/mil...whats-new.html
https://www.united.com/ual/en/us/fly...icketing.html
Have an upcoming trip you want to cancel and redeposit the miles -- but subject to the 30 day or less cancel fee?
Just use the free change to move to a flight further in the future (>31 days) not subject to the cancellation fee and then cancel / redeposit for free.
Note the change does not need to be to the same itin or the same mileage cost. If the change is to a cheaper mileage ticket, the extra miles will be redeposited for free.
4 Oct 2022
United continues to waive redeposit fees for all award tickets, booked at any time, for all MileagePlus members and all points of origin. The current location this is located on United's website is described below.
OLDER FEES conditions
1 Jan 2021
23 Dec 2020
31 Aug
30 June
End of July this was changed to 31 August 2020
28 May
as of 05 April 2020
Fees for a change or redeposit:
UA's Award ticketing options/service fees
With Changes To UA MileagePlus Coming On NOV 15, 2019 (Dynamic UA Awards - No More Chart)close-in booking fees will disappear
Close-in fee trick:
Multiple reports this no longer works.
{Book outside the close-in window and then change "for free" in the 24-hour change free window}
Award tickets booked prior to Oct 6, 2016 will be covered by the old pre-Oct 6 rules but some changes (such as changing the first segment} will re-ticket the award and make it subject to the new rules
Related thread: Deadline to cancel/redeposit award ticket...?
Previous thread -- General award ticket change/cancellation/redeposit/fees questions [2015-2016]
Archive : https://www.flyertalk.com/forum/unit...q-archive.html
Award ticketing options/service fees
There are no longer any fees for worldwide UA award cancellation or mileage redeposit done pre-travel including UA partner awards
8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
Originally Posted by United award ticket redeposit fee removal
All redeposit fees associated with canceling award travel have been removed, so you have more choice and control over managing plans. United is committed to meeting customer expectations by providing more flexibility throughout the travel experience.
https://www.united.com/ual/en/us/fly...icketing.html
Just use the free change to move to a flight further in the future (>31 days) not subject to the cancellation fee and then cancel / redeposit for free.
Note the change does not need to be to the same itin or the same mileage cost. If the change is to a cheaper mileage ticket, the extra miles will be redeposited for free.
4 Oct 2022
United continues to waive redeposit fees for all award tickets, booked at any time, for all MileagePlus members and all points of origin. The current location this is located on United's website is described below.
Glad you were able to figure it out. But for posterity in case anyone else comes looking (or wants to double check it is still in effect.
On this page which shows the chart with fees (https://www.united.com/ual/en/us/fly...ticketing.html). There is the banner at the top showing
And if you follow it through all the way it eventually takes you to the no change fees page (https://www.united.com/ual/en/us/fly...hange-fee.html), with the FAQs on award travel indicating redeposit fee is currently being waived.
On this page which shows the chart with fees (https://www.united.com/ual/en/us/fly...ticketing.html). There is the banner at the top showing
And if you follow it through all the way it eventually takes you to the no change fees page (https://www.united.com/ual/en/us/fly...hange-fee.html), with the FAQs on award travel indicating redeposit fee is currently being waived.
OLDER FEES conditions
Has this just been updated? https://www.united.com/ual/en/us/fly...ticketing.html
Fee for making a change or canceling with redeposit 31 or more days before departure = No Fee
Fee for making a change to a ticket for travel originating in the U.S. 30 or fewer days before departure = No fee
Fee for canceling a ticket for travel originating in the U.S. with miles redeposit 30 or fewer days before departure = $125
Fee for making a change to or canceling international tickets that do not originate in the U.S. 30 or fewer days before departure = $125
That seems to be what we are expecting. Nice that the 31 day or more cancellation is also no fee even if the flight doesn't originate in the US. I wonder if giving agents the exact URL so that they could look it up is something that they would be able to do.
Fee for making a change or canceling with redeposit 31 or more days before departure = No Fee
Fee for making a change to a ticket for travel originating in the U.S. 30 or fewer days before departure = No fee
Fee for canceling a ticket for travel originating in the U.S. with miles redeposit 30 or fewer days before departure = $125
Fee for making a change to or canceling international tickets that do not originate in the U.S. 30 or fewer days before departure = $125
That seems to be what we are expecting. Nice that the 31 day or more cancellation is also no fee even if the flight doesn't originate in the US. I wonder if giving agents the exact URL so that they could look it up is something that they would be able to do.
Award flight redeposit fees waived
We’re waiving redeposit fees for award flights departing on or before March 31, 2021, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
We’re waiving redeposit fees for award flights departing on or before March 31, 2021, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
Award flight redeposit fees waived
We’re waiving redeposit fees for award flights departing on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
We’re waiving redeposit fees for award flights departing on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
Award flight redeposit fees waived
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before July 31, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before July 31, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
28 May
Award flight redeposit fees waived
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before June 30, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are changed or canceled at least 30 days before the departure date. Learn more about changing or canceling your award flight.
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before June 30, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are changed or canceled at least 30 days before the departure date. Learn more about changing or canceling your award flight.
as of 05 April 2020
We{UA} have removed some redeposit fees for the rest of the year.
We are currently waiving all award redeposit fees for travel through end of May 2020.
We are now also waiving all redeposit fees for award ticket cancellations made more than 30 days before departure for the remainder of 2020.
There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus® awards on United, United Express®, Star Alliance® airline partners and other airline partners.When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but in many cases much less will work -- somewhat YMMV -- but the rules state 24 hours}Fees are based on the status of the mileage account holder at the time of the requestFee for canceling / redeposit a mileage upgrade
With Changes To UA MileagePlus Coming On NOV 15, 2019 (Dynamic UA Awards - No More Chart)close-in booking fees will disappear
Multiple reports this no longer works.
{Book outside the close-in window and then change "for free" in the 24-hour change free window}
Award tickets booked prior to Oct 6, 2016 will be covered by the old pre-Oct 6 rules but some changes (such as changing the first segment} will re-ticket the award and make it subject to the new rules
Related thread: Deadline to cancel/redeposit award ticket...?
Previous thread -- General award ticket change/cancellation/redeposit/fees questions [2015-2016]
Archive : https://www.flyertalk.com/forum/unit...q-archive.html
UA Award tkt change/cancellation/redeposit/fees Q&As {Archive}
Jun 13, 2019, 1:14 am
#466
Join Date: Dec 2009
Location: USA
Posts: 1,153
Changing dates on booked award flight
I just purchased 2 business award seats on a one-way ticket flying May 2020 (on South African). I fly on a Tuesday. If inventory opens up for the same price (2 x 80,000 miles) flying the day before (Monday), what would be the process to change from the Tuesday flight to the Monday flight? Is there any risk I should be aware of? I have no status, but will become Gold or Plat soon.
Jun 13, 2019, 7:43 am
#467
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
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Jun 13, 2019, 7:44 am
#468
Join Date: Dec 2009
Location: USA
Posts: 1,153
You should be able to do this online or over the phone. It will cost you $75 per ticket to make the change. https://www.united.com/ual/en/us/fly...ticketing.html
Jun 13, 2019, 7:54 am
#469
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Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,414
These two transactions look the same for award tickets, and have the same fees. If you don't have enough miles to float two tickets I would do the change so you don't get caught out-of-order.
Jun 13, 2019, 8:15 am
#470
Join Date: Dec 2009
Location: USA
Posts: 1,153
How long does it take for the miles to be redeposited after cancelling a ticket?
Jun 13, 2019, 8:25 am
#471
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
However, after making a change, be sure to follow up with the operating carrier and make sure the ticket number they have is the same one that United has — which should have changed from the original ticket number in your initial receipt.
It’s usually instant; sometimes it takes a little while. If it takes too long, you can call (during US business hours) and they can fix it.
Last edited by WineCountryUA; Jun 13, 2019 at 11:34 am Reason: split post
Jun 13, 2019, 12:23 pm
#472
Join Date: Dec 2009
Location: USA
Posts: 1,153
Thanks for the advice, I appreciate it!
Jun 16, 2019, 11:45 pm
#473
Join Date: Aug 2013
Posts: 133
I have an intra-European award ticket on LO that I'm not going to be able to fly. It was only 8K miles so not a huge deal. I have no status and wondering what my best strategy is at this point. Am I correct that cancel/redeposit fee is $125? The miles are not worth that to me. I would give up the miles rather than pay that.
This flight's history shows it operates pretty reliably so chance of cancellation/schedule change is low. If it doesn't cancel/schedule change prior to flight date, should I cancel or just no show? Any advantage to cancelling? Should I do online check-in in case there is very late irrops? If flight goes irrops at flight time, is it necessary to be checked-in to get a refund?
This flight's history shows it operates pretty reliably so chance of cancellation/schedule change is low. If it doesn't cancel/schedule change prior to flight date, should I cancel or just no show? Any advantage to cancelling? Should I do online check-in in case there is very late irrops? If flight goes irrops at flight time, is it necessary to be checked-in to get a refund?
Jun 17, 2019, 12:07 am
#474
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
I have an intra-European award ticket on LO that I'm not going to be able to fly. It was only 8K miles so not a huge deal. I have no status and wondering what my best strategy is at this point. Am I correct that cancel/redeposit fee is $125? The miles are not worth that to me. I would give up the miles rather than pay that.
This flight's history shows it operates pretty reliably so chance of cancellation/schedule change is low. If it doesn't cancel/schedule change prior to flight date, should I cancel or just no show? Any advantage to cancelling? Should I do online check-in in case there is very late irrops? If flight goes irrops at flight time, is it necessary to be checked-in to get a refund?
This flight's history shows it operates pretty reliably so chance of cancellation/schedule change is low. If it doesn't cancel/schedule change prior to flight date, should I cancel or just no show? Any advantage to cancelling? Should I do online check-in in case there is very late irrops? If flight goes irrops at flight time, is it necessary to be checked-in to get a refund?
There’s no advantage to canceling if you don’t plan to redeposit the miles.
UA likely wouldn’t know whether you’re checked in or not. They’d know if the ticket had been lifted — meaning, you’d boarded the flight and LO had requested payment. Checking in with LO doesn’t trigger anything on UA’s side.
Jun 18, 2019, 5:03 am
#475
Join Date: Jun 2012
Posts: 34
Want to book a r/t award ticket for the Excursionist Perk. Can I still cancel/change the last flight after the first segment is flown?
Jun 18, 2019, 5:09 am
#476
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
You can change the last segment; it will reprice the entire itinerary, and if it’s no longer eligible for the Excursionist Perk, you’ll be charged for that flight retroactively as well. You cannot cancel it (that is, you can’t get a refund for an unused final segment). Change fees will be charged based upon the account owner’s status.
Jun 25, 2019, 6:04 pm
#477
Join Date: Dec 2013
Posts: 10
Hoping this is the right place for this. Could not find a similar thread.
I have an LH award on UA metal for a US domestic flight. Due to a schedule change, the United flight now gets in about an hour later than originally scheduled. I would like to change to an earlier flight but United says the ticket (beginning with 220) is not issued by them and they are unable to change. They suggest calling Lufthansa.
- Earlier flight (that I would like to change to) shows revenue seats available but none at saver award level
- United reservations agent tried changing the flights but said the system would not let her.
- I haven't called Lufthansa yet but my assumption is that they cannot move my award ticket to a prior UA flight since there is no saver level availability
Unclear to me who is responsible for the ticket and how might I be able to change the flight. Any guidance appreciated!
I have an LH award on UA metal for a US domestic flight. Due to a schedule change, the United flight now gets in about an hour later than originally scheduled. I would like to change to an earlier flight but United says the ticket (beginning with 220) is not issued by them and they are unable to change. They suggest calling Lufthansa.
- Earlier flight (that I would like to change to) shows revenue seats available but none at saver award level
- United reservations agent tried changing the flights but said the system would not let her.
- I haven't called Lufthansa yet but my assumption is that they cannot move my award ticket to a prior UA flight since there is no saver level availability
Unclear to me who is responsible for the ticket and how might I be able to change the flight. Any guidance appreciated!
Jun 25, 2019, 6:42 pm
#478
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
... I have an LH award on UA metal for a US domestic flight. Due to a schedule change, the United flight now gets in about an hour later than originally scheduled. I would like to change to an earlier flight but United says the ticket (beginning with 220) is not issued by them and they are unable to change. ...
Any guidance appreciated!
Any guidance appreciated!
However, unless there is award space on the earlier flight, that option will be a problem. LH can ask UA to open space but unless there is an "illegal" connection, that is likely not to happen (and LH would take the same position in the reserve situation)
Last edited by WineCountryUA; Jun 25, 2019 at 6:48 pm
Jun 27, 2019, 2:48 pm
#479
Join Date: Dec 2013
Posts: 10
Thank you WineCountryUA.
Update here is somehow United did put me on an earlier flight.
Update here is somehow United did put me on an earlier flight.
- I called LH and as expected, agent said she was unable to see award availability and could not put me on earlier flight. She did say that "per policy" (unclear to me whose policy).. "operating carrier is supposed to rebook due to schedule change". Agent said she made a note on my booking and that I should call United again and ask to rebook.
- I thought I'd give it another shot (without any expectations) and this time the United agent put me on a brief hold and then said she'd move us to the earlier flight. I was still expecting her to come back and say that she tried but was unable to... but a few seconds later she confirmed it was done.
- I looked at my revised itinerary and flights had been changed. I was hoping to have been moved into a revenue class but the booking class was still showing as X, so perhaps agent opened up award space in order to book me?
Jun 27, 2019, 2:57 pm
#480
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Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,414
Does it look right in the LH system as well? A UA agent touching a 220 ticket is a recipe for a mess.