Jan 5, 2017, 4:24 pm
Last edit by: getagb
GS/Global Services is the highest tier of elite status. It is by invitation -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).
GS have significantly enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Last years' thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2016]
Thread on 2017 Global Services Notifications
Thread on 2017 Qualifying Discussion
Known facts from United:
Known Award and Upgrade Benefits:
All benefits noted below require calling a GS agent:
GS have significantly enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Last years' thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2016]
Thread on 2017 Global Services Notifications
Thread on 2017 Qualifying Discussion
Known facts from United:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.
All benefits noted below require calling a GS agent:
- GS can create saver economy award space (XN) if T inventory is available.
- GS can create saver business award space (IN) if R inventory is available.
- GS can upgrade economy awards (XN or YN) into Business First with a GPU if PN inventory is available.
- GS can upgrade business awards (IN or JN) into Polaris First with a GPU if ON inventory is available.
- GS can confirm any waitlisted instrument-supported upgrade under T-72 hours provided 2 seats remain for sale afterwards and they are at the top of the waitlist
- GS can create saver Polaris First (O) space at T-72 hours if they are already booked in saver business (IN), provided one seat remains for sale after
- GS are entitled to one saver award seat in the same class of service with their purchase of any premium fare. GS agents can open space if it is not available. UPDATE: as of 7/21/17 must have >2 for sale within 72hrs of flight
- GS can upgrade a companion from coach to biz when flying on a paid biz fare, even if R or PN is not available, as long as J/F>1. Companion needs to be W or greater intl.
- (Only ONE of the two above options can be exercised per premium fare.)
- GS cannot double upgrade. Economy -> PN -> ON is not allowed. *Some reports of TOD being offered at OLCI.
- GS can buy up from Basic Economy fares, which is usually forbidden
Consolidated Global Services Thread: Benefits, Questions 2017
Jan 16, 2017, 8:34 am
#181
Join Date: Nov 2000
Location: Nor Cal
Programs: UA Global Svcs 3 MM, LH Senator, BA Gold
Posts: 537
I did nothing. As I mentioned, I only discovered that I was Platnium when I logged in to Marriott to link with SPG - prior to that, I had no idea.
Last edited by Marin 1K; Jan 16, 2017 at 9:03 am Reason: Typo
Jan 16, 2017, 10:03 am
#182
Join Date: Jun 2011
Location: USA
Programs: UA Global Services, TSA Pre✓, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 1,115
It seems like award gold or platinum randomly. Have 8 nights in SPG and 1 at Marriott in the next month so could use Platinum. Calling the GS desk to see if they will give me platinum.
Jan 16, 2017, 1:01 pm
#183
Join Date: Feb 2001
Location: NYC
Programs: UA MileagePlus 2MM
Posts: 1,567
I stayed at Marriott maybe 4 times in 2016 and maybe the same number at Starwood...when I log into Marriott.com it still shows I am Platinum. I do have a JP Morgan-Ritz Carlton Visa not sure if the makes a difference?
Adam
Adam
Jan 16, 2017, 3:08 pm
#184
Join Date: Nov 2000
Location: Nor Cal
Programs: UA Global Svcs 3 MM, LH Senator, BA Gold
Posts: 537
Be interested to hear. From what I've seen, they won't - it seems to be more on the Marriott side...
Jan 16, 2017, 3:24 pm
#185
Join Date: Jun 2004
Location: IAH
Programs: UA GS/MM, MR PPE/LTG, TSA Pre✓, NEXUS, APEC BTC, UKBF RT, CLEAR, DXB E-GATE
Posts: 251
I just signed up, and the web page said to wait 7-10 days to see status updated to "gold"
Jan 16, 2017, 3:30 pm
#186
Join Date: Apr 2016
Location: IAH
Programs: UA GS; Marriott Titanium
Posts: 200
If I book a flight for me and my wife that has PN=9, do I have to wait until T-120 hours to get the CPU or can I call in right after purchase?
Jan 16, 2017, 4:03 pm
#187
Original Poster
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,392
Jan 16, 2017, 7:58 pm
#188
Join Date: Apr 2002
Location: IAH & HOU
Programs: UA GS & Marriott Titanium
Posts: 443
well played. I stay at marriott hotels about 50 nights a year so the platinum would be nice. last year i consolidated all my flights under UA to get GS, i may do the same this year with Marriott to get platinum the hard way (75 nights). IHG would be the loser in all this as i normally spend about 30 nights a year in those hotels. but with the new consolidated marriott/spg, they easily win, so to the winner go the spoils.
Jan 16, 2017, 8:23 pm
#189
Suspended
Join Date: Jul 2007
Programs: United GS+
Posts: 1,889
The GS desk helped me two years ago. No go last year. This year the told me to call Marriott myself. I'm the only GS of my colleagues that isn't automatically getting Marriott Platinum. Now that it matches to SPG Plat, I actually want it.
Jan 16, 2017, 10:56 pm
#190
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,614
Jan 16, 2017, 11:03 pm
#191
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Lili, the GS rep at SIN, bailed me out today, as UA2 cancelled due to mx--we'd actually pushed back and taxied then returned to gate. SQ options had all left, but a helpful fellow FTer suggested BR as a possibility since final destination was IAH. Lili made this happen, arrived only 2.5 hours later than originally scheduled. Now I'm home in bed & will make it to work tomorrow!
Jan 16, 2017, 11:34 pm
#192
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Lili, the GS rep at SIN, bailed me out today, as UA2 cancelled due to mx--we'd actually pushed back and taxied then returned to gate. SQ options had all left, but a helpful fellow FTer suggested BR as a possibility since final destination was IAH. Lili made this happen, arrived only 2.5 hours later than originally scheduled. Now I'm home in bed & will make it to work tomorrow!
Clone them!
Jan 17, 2017, 3:12 am
#193
Join Date: Nov 2016
Location: SJC/SFO (previously BNE, SIN, SHA/PVG)
Programs: UA GS/MM, Marriott TE, National EE, Global Entry/TSA-Pre, APEC BTC
Posts: 162
Jan 17, 2017, 5:50 am
#194
Join Date: Jun 2011
Location: USA
Programs: UA Global Services, TSA Pre✓, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 1,115
Called GS last night and asked them to upgrade me to Marriott Gold from Platinum. They told me Platinum is only available to those who have GS in their own right but not to Million miler companions which I am. MM companions are only eligible for Gold apparently.
Jan 17, 2017, 6:56 am
#195
Join Date: Dec 2011
Location: Indianapolis
Programs: UA 1K, Marriott Gold, HH Gold, SPG Gold
Posts: 383
