Originally Posted by halls120
(Post 27647434)
Why can AA offer meal selection in advance and UA can't?
And don't even think of a "Book the Cook" option ala SQ. UA catering can't even come up with different meals over several months, perhaps longer; do you think they could suddenly start to perform the magic of offering a multitude of meal choices for premium pax? |
Originally Posted by wco81
(Post 27647275)
UA probably has several times the passengers as SQ?
Tl;dr: not at all |
Originally Posted by cruiserchris
(Post 27646697)
Hi guys. Newbie here but I have been a lurker for a couple of months. I flew UA 44 last week IAH-IAD on a 788 (was surprised because it's usually a 764 on that route). Got the Saks bedding & Saks pillow, nut ramekin, standard domestic lunch with warm cookie.
The only food service was Snack Basket, so we munched on kettle chips and slurped Bloody Marys while watching the first half of the laughable Independence Day sequel. Good times! |
Originally Posted by 1kBill
(Post 27647695)
And don't even think of a "Book the Cook" option ala SQ. UA catering can't even come up with different meals over several months, perhaps longer; do you think they could suddenly start to perform the magic of offering a multitude of meal choices for premium pax?
|
Originally Posted by halls120
(Post 27648819)
I'm not asking for a "multitude of meal choices." I'd simply like to pre-select my meal from the existing menu choices for a goven flight. Since AA has mastered this ability, I don't see why UA doesn't want to compete.
I think only the Japanese meals can be pre-ordered, is that correct? |
Originally Posted by UA_Flyer
(Post 27648873)
Agreed. I am with you. A little thing like this will earn passenger loyalty. In this case, it is likely to be a huge undertaking on UA's part.
|
I flew SFO-TPE on Dec. 14 and return on Dec. 19. A few quick reactions:
-FAs were generally friendly and helpful on both flights, though it was still slightly awkward asking for the pajamas and mattress pad (on the outbound flight, I asked before departure and was told to ask again after takeoff). It'd be nice if they'd just offer those items (or provide some guidance about when to ask). -Pajamas are nice: comfy and better-quality material than I was expecting. Sizing seems a bit odd, though. I'm 5'10" and roughly 185 pounds, and usually wear a men's large in most clothing. But the L/XL pajamas were too big for me, and the S/M fit perfectly. That means neither size would fit well on an average-sized woman or a small man. -Mattress pad is nice, but if you tend to move around in your sleep (as I do), it doesn't stay in place very well. Some way of fastening it to the seat would be nice. -New pillows are a substantial improvement -The duvet might have been nice if the cabin had been cool, but it was so warm (on both flights) that I didn't want a blanket at all. I'd recommend turning down the heat. -Food on an airplane will never be like a top-quality restaurant, or even close. But this was the best airline food I've had. For example, the beef tenderloin was a bit overcooked, but still much better than I was expecting (I'd like it medium-rare, it came more like medium, but at least it wasn't well-done). -It'd be nice if they'd speed up the service (or offer the option of speeding up the service). I expect that some people like a relaxed pace for the meal, but I wanted to eat and get to sleep. -I had the mid-flight grilled cheese and soup on the outbound. Soup was great. Grilled cheese tasted like it had been cooked hours before and then reheated for me (both bread and cheese were much harder than if it had been freshly-cooked). -No bear. That's what I was expecting, given that I was flying at the end of the 2nd week, but I was still hoping for a bear (my 2-year-old son would have been delighted if I'd brought a bear back for him). |
Originally Posted by roberton
(Post 27650885)
-It'd be nice if they'd speed up the service (or offer the option of speeding up the service). I expect that some people like a relaxed pace for the meal, but I wanted to eat and get to sleep. . |
Originally Posted by kirkwoodj
(Post 27652417)
They will, just ask.
|
Originally Posted by roberton
(Post 27650885)
I flew SFO-TPE on Dec. 14 and return on Dec. 19. A few quick reactions:
-FAs were generally friendly and helpful on both flights, though it was still slightly awkward asking for the pajamas and mattress pad (on the outbound flight, I asked before departure and was told to ask again after takeoff). It'd be nice if they'd just offer those items (or provide some guidance about when to ask). -Pajamas are nice: comfy and better-quality material than I was expecting. Sizing seems a bit odd, though. I'm 5'10" and roughly 185 pounds, and usually wear a men's large in most clothing. But the L/XL pajamas were too big for me, and the S/M fit perfectly. That means neither size would fit well on an average-sized woman or a small man. -Mattress pad is nice, but if you tend to move around in your sleep (as I do), it doesn't stay in place very well. Some way of fastening it to the seat would be nice. -New pillows are a substantial improvement -The duvet might have been nice if the cabin had been cool, but it was so warm (on both flights) that I didn't want a blanket at all. I'd recommend turning down the heat. -Food on an airplane will never be like a top-quality restaurant, or even close. But this was the best airline food I've had. For example, the beef tenderloin was a bit overcooked, but still much better than I was expecting (I'd like it medium-rare, it came more like medium, but at least it wasn't well-done). -It'd be nice if they'd speed up the service (or offer the option of speeding up the service). I expect that some people like a relaxed pace for the meal, but I wanted to eat and get to sleep. -I had the mid-flight grilled cheese and soup on the outbound. Soup was great. Grilled cheese tasted like it had been cooked hours before and then reheated for me (both bread and cheese were much harder than if it had been freshly-cooked). -No bear. That's what I was expecting, given that I was flying at the end of the 2nd week, but I was still hoping for a bear (my 2-year-old son would have been delighted if I'd brought a bear back for him). |
Originally Posted by Kryssa
(Post 27652522)
Is this called "Executive Style" on Polaris just like it is in PS BF? You get served first and everything is one tray - perfect if you want to eat, but also maximize sleep :)
Executive dining does give you "everything" on one tray, but that's really just the appetizer and main. It's great for short TATL when you want to eat, or weird TPAC like SFO-AKL where "dinner" is served at the equivalent of about 1am, and you want them to hold your main meal until mid-flight. But - when you do that, you do miss out on dessert, cheese, the good strong tea (which is all that keeps me alive some days...), some of the other perks, etc... In theory crews could rustle them up for you separately, but I've had mixed results (pre-Polaris) on making that happen when I've ordered Executive. Particularly on the 747s, they start shifting carts around after the main meal service, and they just don't have the full dinner service stuff accessible anymore. Executive dining is great when you just want to eat your main and go to sleep. But I suspect roberton may have been wanting the full meal service, just at some reasonable pace! I think that will come in time... the FAs are still really struggling their way through some of the Polaris options. :( |
I was in Polaris BF from IAD to NRT on 12/3 and then from TPE to SFO on the 12/21. Overall not a big difference, foods a little better and there is more stuff on the seat to store somewhere. Maybe once the new seating is installed it will all work more seamlessly but for now it's kind of a patchwork. The biggest issue is the FA's need more training. I spoke to a few who like the idea of raising the bar but are a little frustrated at the lack of advanced training; I'm sure this will get better with time but OJT is not the best way to change a culture, which I think is the goal. I did receive the Teddy Bear on the NRT flight but not on the return, I guess we don't really need more than one.
|
Originally Posted by roberton
(Post 27650885)
It'd be nice if they'd speed up the service (or offer the option of speeding up the service). I expect that some people like a relaxed pace for the meal, but I wanted to eat and get to sleep.
Originally Posted by kirkwoodj
(Post 27652417)
They will, just ask.
Originally Posted by Kryssa
(Post 27652522)
Is this called "Executive Style" on Polaris just like it is in PS BF? You get served first and everything is one tray - perfect if you want to eat, but also maximize sleep :)
Originally Posted by Darlox
(Post 27653321)
I think this is just the crews figuring out how to juggle all of the various new requirements, from the wine flights to setting up the new dessert cart contents. I too have found it pretty slow, compared to the old service, but I think that will improve.
Executive dining does give you "everything" on one tray, but that's really just the appetizer and main. It's great for short TATL when you want to eat, or weird TPAC like SFO-AKL where "dinner" is served at the equivalent of about 1am, and you want them to hold your main meal until mid-flight. But - when you do that, you do miss out on dessert, cheese, the good strong tea (which is all that keeps me alive some days...), some of the other perks, etc... In theory crews could rustle them up for you separately, but I've had mixed results (pre-Polaris) on making that happen when I've ordered Executive. Particularly on the 747s, they start shifting carts around after the main meal service, and they just don't have the full dinner service stuff accessible anymore. Executive dining is great when you just want to eat your main and go to sleep. But I suspect roberton may have been wanting the full meal service, just at some reasonable pace! I think that will come in time... the FAs are still really struggling their way through some of the Polaris options. :( But I love dessert, so Darlox is right that I wouldn't want to miss that. I think my ideal would be executive dining plus dessert -- which is pretty close to being a sped-up full meal service. Polaris seems to have gone the other direction -- slowing things down significantly. |
I think if you asked for the "executive dining" option and a "any chance I could get a couple of the small desserts from the dessert service?" nicely, you might have some success. Totally dependent on the FA crew you get. I wouldn't expect the sundae service though :p
|
I have never done executive dining, but I frequently do not eat when everyone else does and tell the crew to hold my meal for later. After all, who wants to eat a full meal on the way to SYD when it would be after 3 am Chicago time? I do this for most Asia flights and many times to LHR. (I'd rather have a good meal close to landing rather than the lame landing service.)
Nevertheless, I have ALWAYS received my sundae when dining like this. Most times I remind them to keep it for me, and they respond that of course they will - why would you even need to ask? :p . Only one time was it a little soupy, but that's not bad after 50 flights of doing this. |
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