As long as the cabin crew is in the mood to provide it. :mad::td:

Flew EWR-GRU in 2-2-2 exCO Polaris.
Highlight was the Polaris Lounge - the burger was great, and the Plane cocktail and champagne. It was all downhill from there. Service on the flight was poor. FA didn't know what the mattress pad was when I asked and when she figured it out she immediately said "once we are in the air I'll get you one" (we had only just boarded). Then she came back with one. Food onboard was poor, service terrible - no bread offered, the guy taking meal orders asked if I wanted "beef, chicken or fish" about 1 minute after receiving the menu and then sighed when I didn't know.

The crew definitely had a "feed them so that they'll sleep" attitude. If it wasn't for the the hilarious non-Rev UA FA seated across from me keeping me entertained with some Brazil stories and taking photos, it definitely would have been 100% miserable.

Flying GRU-ORD in Polarised J tonight; hoping that is better...

Nope. Delta has made a point in their investor presentations that they can charge more because they offer better service. Others like Cathay and Singapore haven't openly stated as much, but clearly run things that way.

The BR burger and fries are excellent - and poaching a subject from another thread, ARE served with Krug or Le Veuve Clicquot (and used to be served with Dom P).

Aside from poor meal quality and options, nothing sours the Polaris experience more than a nasty or disinterested crew....of which there are far too many.

Flew GRU-ORD in Polarised J recently. Seats were tight but I saw the Do Not Disturb button - pressed it - and thought cool, I can skip breakfast.

90 mins before landing, the FA woke me up and joyfully shrilled "Good morning! We are almost there! Are you ready for breakfast?" A good morning indeed :/ Ordered a coffee while glancing at the still activated Do Not Disturb button...

And speaking of J burgers, NZ's ain't bad either.
https://cimg0.ibsrv.net/gimg/www.fly...3dcb32722c.jpg

Too much bread....not enough meat!
:)

Yes, but the triangle of cheese on the pickle is a nice touch! :D

Flew 1L on UA900.

The outbound UA901 had gone some equipment changes in the last few days before departure. It was 2-4-2 for months and then a couple of days before departure, it showed 1-2-1 Polaris cabin. But then flipped back on the last day and my seat got switched around each time.

I ended up with a inside middle instead of an aisle seat.

Not sure why but they gave me a $175 e-Cert for that flight. I think there was a slight delay IIRC.

Then on the return, for about 90-120 minutes, my screen was frozen and they tried to reboot it several times. Apparently it takes 5 minutes to reboot each time or so they told me. But it didn't work until about 90 minutes later.

They gave me a $250 e-Cert for that.

So $425 in e-Certs for a $2600 P fare.

I have you slightly beat and on the same flights - $500 ($300+$200) - once for a bad power outlet that really wasn't that big of a deal and the other one was when my seat wouldn't recline in one direction, which wasn't a big deal either.

Plenty of PJs (the new style) on UA 101 (IAH-SYD July 17th), as well as on UA 100 (SYD-IAH July 26th). On both flights, both pillows, slippers, and the spiderman amentity kits were at every seat upon boarding.

On Sunday, the late-night EWR-TLV flight had pajamas and Spiderman amenity kits (although in a soft pouch, I thought I had seen reports of a metal can?). The kits and 2 pillows, 2 blankets, a bottle of water, headphones, and slippers were at each seat. There were plenty of mattress pads that guests could help themselves to. Absolutely no PDB (and I can't see any reason why not, especially since we knew at boarding time that we were going to leave late so we could wait for a bunch of connecting passengers from ORD). Very rushed and curt meal service, with no proactive offer for additional beverage (after the pre-meal nut and beverage service). No printed wine menus, but the FA serving my side of the cabin did know all of the available varietals. Other than dessert and the pre-arrival snack (omelette actually was quite good) FAs offered no additional service. Empty cans/bottles/glasses accumulated at my seat for 5+ hours before being cleared. Snacks and water were set out in the galley, and waters were replenished once the initial round disappeared.

I quite like the seat and the dual air nozzles (which lets you keep your seat nice and cool) but the soft product needs a bit of work.