Jan 22, 2017, 3:51 pm
Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
Jun 13, 2017, 11:20 am
#1561
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
International flights have a different budget than ps flights so you can't compare domestic p.s. to international polaris.
Jun 13, 2017, 2:09 pm
#1562
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,258
I think a lot of fliers will second your opinion. IME, 95% of UAX FAs are great; that goes down to 75% on Domestic First; and to about 50% on Polaris. It's ironic that the most expensive tickets often garner the worst service.
Jun 14, 2017, 1:47 pm
#1563
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
The best foreign airlines out there only allow their best cabin crews to work in F and J where they know passengers are paying a lot more for those seats.
Jun 14, 2017, 2:19 pm
#1564
Join Date: Apr 2005
Location: LAX
Programs: UA Silver, AA, WN, DL
Posts: 4,091
That's pretty much limited to US carriers that are dominated by parasitic unions that don't really allow management to fire the terrible crews (then again, very few US airlines have good top management to begin with but that's a different story).
The best foreign airlines out there only allow their best cabin crews to work in F and J where they know passengers are paying a lot more for those seats.
The best foreign airlines out there only allow their best cabin crews to work in F and J where they know passengers are paying a lot more for those seats.
Jun 14, 2017, 3:17 pm
#1565
Join Date: Jul 2005
Posts: 2,324
That's pretty much limited to US carriers that are dominated by parasitic unions that don't really allow management to fire the terrible crews (then again, very few US airlines have good top management to begin with but that's a different story).
The best foreign airlines out there only allow their best cabin crews to work in F and J where they know passengers are paying a lot more for those seats.
The best foreign airlines out there only allow their best cabin crews to work in F and J where they know passengers are paying a lot more for those seats.
This ad would be perfect for some of those aforementioned above.
http://flashbak.com/wp-content/uploa...nes-losers.jpg
Jun 14, 2017, 3:23 pm
#1566
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
That's pretty much limited to US carriers that are dominated by parasitic unions that don't really allow management to fire the terrible crews (then again, very few US airlines have good top management to begin with but that's a different story).
The best foreign airlines out there only allow their best cabin crews to work in F and J where they know passengers are paying a lot more for those seats.
The best foreign airlines out there only allow their best cabin crews to work in F and J where they know passengers are paying a lot more for those seats.
Jun 14, 2017, 6:50 pm
#1567
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
CX and SQ are the carriers that stand out to me for consistency of service (though I find SQ's brand of politeness rather forced).
UA actually does pretty well in my book for on-board service, though you will occasionally get a lazy crew and that certainly leaves a bad impression.
Jun 14, 2017, 7:13 pm
#1568
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 686
That's pretty much limited to US carriers that are dominated by parasitic unions that don't really allow management to fire the terrible crews (then again, very few US airlines have good top management to begin with but that's a different story).
The best foreign airlines out there only allow their best cabin crews to work in F and J where they know passengers are paying a lot more for those seats.
The best foreign airlines out there only allow their best cabin crews to work in F and J where they know passengers are paying a lot more for those seats.
Jun 15, 2017, 3:56 am
#1569
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,463
Before this devolves into something Omni, I will say that the corporate culture along with the labor unions do have quite a bit of responsibility in how this plays out. The Asian carriers that I have flown also have a different culture in terms of service from a societal standpoint. The employees that I speak with do not have the same kind of protections afforded the US carriers. So they are always on their toes because a valid complaint can easily get them canned.
Jun 15, 2017, 4:04 am
#1570
Join Date: Aug 2013
Programs: UA
Posts: 24
I fly ICN/SFO pretty frequently in business. When Polaris first rolled out, the food was significantly better and in larger portions than before. I had a lamb dish that was one of the best in-flight meals I've ever had. Then, a few months later, it seemed like UA was back to its old self again. Portions had been reduced, food was just so so. And on top of that, no more sundaes. Very disappointed.
Jun 15, 2017, 3:36 pm
#1571
Join Date: Jul 2008
Location: Virginia and Vitoria, ES Brazil
Programs: UA 1K, Million Miler, *G, JJ, AD, Global Entry, CLEAR, H.O.G. Life Member
Posts: 1,407
Ua860 gru-iad
Wife and I were on UA860 GRU-IAD on Jun 14. PDB for me was the bubbly and came in the spindle glass. Wife had water in the blue plastic cup. Both had the box of chocolates. Asked early for a mattress pad and gel pillow for the wife when they had time and if they remembered, and the FA did, bringing both before departure. Her first Polaris flight, said she slept quite well. Both skipped dinner, breakfast was typical omelet, but not the southwestern one that I like. Sundae not mentioned on the menu.
Jun 16, 2017, 8:52 am
#1572
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
“The best” you’re referring to are based in the Middle East, and some Asian countries. No surprise they also employ labor practices that would make most Westerners squirm. But hey, best not to think about that when I’m onboard an A380 taking a shower, eh?
This ad would be perfect for some of those aforementioned above.
http://flashbak.com/wp-content/uploa...nes-losers.jpg
This ad would be perfect for some of those aforementioned above.
http://flashbak.com/wp-content/uploa...nes-losers.jpg
Even when I don't speak French or German, I cannot recall in hundreds and hundreds of flights in F when I ever had a worse cabin crew than on UA's pathetic GlobalFirst or AA's international First with their disinterested highly senior crews who feel bothered by passengers.
Ironically, the best cabin crews I have had in First Class on AF and LH were very senior and been flying for well over 20 years yet they were so dedicated and truly wanting to look after their passengers from their heart.
Last edited by fly747first; Jun 16, 2017 at 8:58 am
Jun 16, 2017, 10:25 am
#1573
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,506
Wife and I were on UA860 GRU-IAD on Jun 14. PDB for me was the bubbly and came in the spindle glass. Wife had water in the blue plastic cup. Both had the box of chocolates. Asked early for a mattress pad and gel pillow for the wife when they had time and if they remembered, and the FA did, bringing both before departure. Her first Polaris flight, said she slept quite well. Both skipped dinner, breakfast was typical omelet, but not the southwestern one that I like. Sundae not mentioned on the menu.
Jun 16, 2017, 8:42 pm
#1575
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970