sometimes it's probably evident from our behavior.

other times we may be in one another's assigned seats and i need to tell the FA looking me up in the app that the seat that my GM partner is sitting in is actually assigned to me. (e.g. if we are flying together in Y i always assign myself the seat that i less prefer so that in case only one of us clears an upgrade, and my partner takes it, i'll be left with the seat i prefer)

This is tough, because for every negative story, there's an anecdote for a positive. I had a handwritten birthday card from United in a few years back, and I'd say 50% of the time when I request a 1K snack box, they ask immediately if I want a complimentary alcoholic drink too.

YMMV (unfortunately). ¯\_(ツ)_/¯

That's the underlying issue - inconsistency. Customer service is not a difficult thing if the company from top to bottom truly cares about ALL of its customers. Sadly, UA doesn't really care.

Contrast UA's inconsistent treatment of their, "best customers" (Kirby's words, not mine), with the wonderful way that In-N-Out treats every customer. I've never seen a better run operation than In-N-Out in the US. Every staff member is not only competent, but friendly, hardworking and quick. There are no slackers in that organization. I feel like UA has been infiltrated by a bunch of clock-watchers during the pandemic.

How good are the airline operations at In-N-Out?

Are you Mr. Pillows, the burner account of ua1flyer, or a celebrity?
Because batting 1.000 when many others are batting .000 is certainly interesting.

I didn't say 1.000 - regardless, I don't believe at all this "I never have been recognized" posts Simply not credible to me.

If a food order is taken - it is near 100% as they've gone out the way to seek me out. Flights without a food order is still a decent percentage but gets spottier.

I'm 100% in F long haul so that also has something to do with it - I suspect.

Flight attendants are not involved in airline operations - they are involved in service quality, service delivery and adherence to brand standards. The team at pretty much any In-N-Out does all of those things with total superiority to United's cabin crew.

I always get x (as a GS), so anyone saying y is not credible :rolleyes:

I would invite you to come fly with me but you would have to sit with all of the peasants in the back. I have 60 plus flights with UA this year alone as my data point.

I do believe that GS are consistently treated far better than 1Ks. As I stated above, I've mostly been in paid F this year and, as a 1K, I get recognition/order priority queries about 25% of the time up there. That is no exaggeration, it is reality. It's only this last week that I flew a bunch in Y (7 segments total) and saw how poorly the elites back there are treated.

As a Lowly 1K (I bow before thee) - I'll say I get recognized as a 1K a vast majority of the time on UA Express flights, less so on mainline (but nowhere near 0%), and about 50/50 at the United Club.

I had some truly -incredible- domestic service last week EWR-LAX. I fell asleep as soon as we were wheels up, and when I woke up ~3 hours later, the FA was *on it*. She had breakfast warmed and ready, coffee ready to go, and truly couldn't do enough. To the point where I thought maybe someone made a note in my file or something. Really outstanding. Certainly was recognized that day!

UAX is pretty good for recognition but I am flying 95% mainline.

Same here these days (thankfully.)

That said - given how many 1Ks I see line up at the gate here at EWR, it's pretty obvious that I'm an Absolute Nobody™ in the grand scheme of United. If they did something special for every 1K onboard, they'd have to do it for half the plane.

Another Awesome 1K Perk
 

Why even bother?

https://cimg2.ibsrv.net/gimg/www.fly...a822a93ebe.png

Impressive isn't it that one part of UA automatically offers up pre-ordering even when sitting in Economy but the part that might actually fulfill delivering the pre-order to the flight isn't even capable of actually fulfilling pre-orders and defaults to "Out of stock" _Every_Single_Time_.

David