Jan 4, 2016, 10:43 am
Last edit by: WineCountryUA
Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and weve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just cant find it or arent sure where to look.
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, WineCountryUA
These are the two rules for this thread:
Generally there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to the 2015's threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, WineCountryUA
These are the two rules for this thread:
- Use this thread for a simple, basic question. Moderators may move posts to other threads if the question deserves its own thread.
- Any member who can post a constructive, patient answer is welcome to reply.
Generally there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to the 2015's threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
May 16, 2016, 7:38 am
#1141
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,807
You can book it using the multi-city function (or by calling), but it will price as two separate one-way tickets.
May 16, 2016, 8:10 am
#1142
Join Date: Jan 2015
Location: The Netherlands
Posts: 47
This is no routing to North America, UUS is an airport in Russia. Flights on Asiana are available from FRA > ICN > UUS but not as award. (It is actually a Europe > Europe award while passing through Asia)
May 16, 2016, 8:37 am
#1143
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,807
Airlines make limited seats available for awards, so it may just be a lack of award availability. Or it may not be a permitted routing for that award (which is certainly possible).
May 16, 2016, 4:41 pm
#1144
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,570
Tried a sample date of a one way award FRA-UUS of 20Jun-22Jun and I could not get .bomb to price, although there is availability on both segments so it should ticket. It's not exactly an easy itinerary to piece together though, so I would not be surprised that the booking engine is just hitting a query timeout somewhere. Entirely possible that it tries to query +/- 2 months because of the calendar feature.
I would try calling to get an agent to use the computer to price it - you can search individual segments to check award availability.
But not an easy flight to meet - I built a ~21h layover in ICN (which could be a benefit, really
)
I would try calling to get an agent to use the computer to price it - you can search individual segments to check award availability.
But not an easy flight to meet - I built a ~21h layover in ICN (which could be a benefit, really
)Code:
----------------------------------------------------------------------------- Cxr Flight Orig Dest Dep Arr Equip Days Starts Ends ----------------------------------------------------------------------------- OZ 576 ICN UUS 09:00 14:10 321 W F U 04-May-16 28-Oct-16 OZ 576 ICN UUS 08:50 13:00 321 M RF 31-Oct-16 17-May-17 OZ 575 UUS ICN 16:00 17:40 321 W F U 04-May-16 28-Oct-16 OZ 575 UUS ICN 15:15 18:10 321 M RF 31-Oct-16 17-May-17
May 16, 2016, 5:12 pm
#1145
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,704
Tried a sample date of a one way award FRA-UUS of 20Jun-22Jun and I could not get .bomb to price, although there is availability on both segments so it should ticket.
I would try calling to get an agent to use the computer to price it - you can search individual segments to check award availability.
I would try calling to get an agent to use the computer to price it - you can search individual segments to check award availability.
You should be able to get an agent to book it for you, but it will almost certainly price as two awards -- Europe to North Asia and then North Asia to Europe.
May 16, 2016, 5:22 pm
#1146
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,195
Despite the fact that UUS is north of Sapporo, Japan, UA considers it to be "Europe." Although I can't find any specific text to this effect -- UA's award routing rules are notoriously opaque -- I would be shocked if it were legal to transit North Asia on a Europe-Europe award. (40K miles for first class from CDG-ICN-FRA? :-) ....
And yes it has routing award problems.
This issue is likely similiar to http://www.flyertalk.com/forum/unite...k-handled.html
May 16, 2016, 6:50 pm
#1147
Join Date: Aug 2013
Posts: 74
I booked a round trip revenue tickets from OSL to SFO on UA App. The trip involve segments from SAS. At the end, UA App said it needs to get confirmation from SAS and can take up to 24 hours. This I understand, but should it save the reservation under my account or at least send me a email confirming that I had made reservation? Does anyone have experience?
May 16, 2016, 6:54 pm
#1148
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,807
I booked a round trip revenue tickets from OSL to SFO on UA App. The trip involve segments from SAS. At the end, UA App said it needs to get confirmation from SAS and can take up to 24 hours. This I understand, but should it save the reservation under my account or at least send me a email confirming that I had made reservation? Does anyone have experience?
Beware there have been lots of issues ticketing SK (SAS) flights through United.
May 16, 2016, 7:13 pm
#1149
Join Date: Aug 2013
Posts: 74
They should send you a "confirmation" e-mail that says it hasn't been ticketed yet and that they are awaiting confirmation from SAS. And the reservation should show on the UA website under "view reservations" with a similar notation.
Beware there have been lots of issues ticketing SK (SAS) flights through United.
Beware there have been lots of issues ticketing SK (SAS) flights through United.
May 16, 2016, 7:25 pm
#1150
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,807
That's not normal. Is there an authorization on your credit card? In any event, I would call reservations and ask what's going on. Possible it just disappeared into the void. Better to find that out sooner rather than later.
May 16, 2016, 7:26 pm
#1151
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,570
Despite the fact that UUS is north of Sapporo, Japan, UA considers it to be "Europe." Although I can't find any specific text to this effect -- UA's award routing rules are notoriously opaque -- I would be shocked if it were legal to transit North Asia on a Europe-Europe award. (40K miles for first class from CDG-ICN-FRA? :-)
You should be able to get an agent to book it for you, but it will almost certainly price as two awards -- Europe to North Asia and then North Asia to Europe.
You should be able to get an agent to book it for you, but it will almost certainly price as two awards -- Europe to North Asia and then North Asia to Europe.
May 16, 2016, 10:08 pm
#1152
Join Date: Apr 2016
Programs: United 1K, HH G, SPG
Posts: 10
Love Scandinavia hate the airline sometimes.
May 17, 2016, 9:47 am
#1153
Join Date: Jan 2016
Posts: 377
I have an award trip booked:
Raleigh - Kuala Lumpur
Krabi - Bangkok
Bangkok - Raleigh
I want to rearrange my itinerary to spend less time in Bangkok and at the same time avoid any rebooking fees which I believe will be $150 for 2 people/tickets. Would canceling the middle leg of this trip be considered rebooking? Is there a way to do this without incurring the $75 fee for each ticket?
Raleigh - Kuala Lumpur
Krabi - Bangkok
Bangkok - Raleigh
I want to rearrange my itinerary to spend less time in Bangkok and at the same time avoid any rebooking fees which I believe will be $150 for 2 people/tickets. Would canceling the middle leg of this trip be considered rebooking? Is there a way to do this without incurring the $75 fee for each ticket?
May 17, 2016, 10:09 am
#1154
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,195
I have an award trip booked:
Raleigh - Kuala Lumpur
Krabi - Bangkok
Bangkok - Raleigh
I want to rearrange my itinerary to spend less time in Bangkok and at the same time avoid any rebooking fees which I believe will be $150 for 2 people/tickets. Would canceling the middle leg of this trip be considered rebooking? Is there a way to do this without incurring the $75 fee for each ticket?
Raleigh - Kuala Lumpur
Krabi - Bangkok
Bangkok - Raleigh
I want to rearrange my itinerary to spend less time in Bangkok and at the same time avoid any rebooking fees which I believe will be $150 for 2 people/tickets. Would canceling the middle leg of this trip be considered rebooking? Is there a way to do this without incurring the $75 fee for each ticket?
But deleting a segment (changing the destination or origin points) will likely incur a fee. About the only way to avoid if there has been a sufficient schedule change requiring rescheduling. What is sufficient, YMMV, but a couple of hours may work.
May 17, 2016, 10:20 am
#1155
Join Date: Jan 2016
Posts: 377
Just changing award flight times is free if done 21 days before travel.
But deleting a segment (changing the destination or origin points) will likely incur a fee. About the only way to avoid if there has been a sufficient schedule change requiring rescheduling. What is sufficient, YMMV, but a couple of hours may work.
But deleting a segment (changing the destination or origin points) will likely incur a fee. About the only way to avoid if there has been a sufficient schedule change requiring rescheduling. What is sufficient, YMMV, but a couple of hours may work.