PN9 & R0: UA opening upgrades only to Global Services, message to other elites?
#76
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
It's quite simple:
If a GS uses instruments to upgrade regularly, they are highly unlikely to hit GS again the following year.
It's not that GS'es don't use upgrades, but they're far less likely to use them on trips that would be a high-yield for UA, and yes, they are giving their most valuable customers a benefit on the rare occasions that they fly leisure.
If there was some miraculous change to make 1K's the equivalent of GS'es in the program, they wouldn't make it R9. They'd make it PN0 and everyone loses.
I don't see anyone championing moving Silver into the ability to book E+ in advance - like any rewards program, there are tiers, and benefits for those tiers. Welcome to the real world.
If a GS uses instruments to upgrade regularly, they are highly unlikely to hit GS again the following year.
It's not that GS'es don't use upgrades, but they're far less likely to use them on trips that would be a high-yield for UA, and yes, they are giving their most valuable customers a benefit on the rare occasions that they fly leisure.
If there was some miraculous change to make 1K's the equivalent of GS'es in the program, they wouldn't make it R9. They'd make it PN0 and everyone loses.
I don't see anyone championing moving Silver into the ability to book E+ in advance - like any rewards program, there are tiers, and benefits for those tiers. Welcome to the real world.
#77
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,867
People who moan about going 0 for 15 etc trying to upgrade on instruments are doing exactly what UA wants. You are proof that they can have their cake and eat it too. Mileage+ is just a marketing tool these days, delivering very little of what is promised. Giving them your continued business sends a message you are ok with them selling TOD's while you spend $20k plus a year. I don't really have much sympathy the writing has been on the wall for several years now, so it's probably time to stop complaining.
#78
Join Date: May 2001
Location: Portland, OR, USA
Programs: UA 1K 3 Million/ex-many year GS, AA PLT/2 Mil, AS MVPG, HH Dia, Starwood Life Plat, Hertz PC
Posts: 1,401
People who moan about going 0 for 15 etc trying to upgrade on instruments are doing exactly what UA wants. You are proof that they can have their cake and eat it too. Mileage+ is just a marketing tool these days, delivering very little of what is promised. Giving them your continued business sends a message you are ok with them selling TOD's while you spend $20k plus a year. I don't really have much sympathy the writing has been on the wall for several years now, so it's probably time to stop complaining.
#79
Join Date: Feb 2014
Programs: UA 1k, US Airways Silver, SPG PLT, Marriot Gold, Hertz PC
Posts: 536
Actually since that 0 for 15 was, I think, me above - no. You perhaps missed that I have flown 0 (that's none) UA miles nor given them any revenue since last year nor do I have any current plans on the horizon that would require me to fly them. The certs I have are from being a lifetime 1K and I have tried to use them for others in my family ranging from Gold to 1K for trips they had booked. Meanwhile I have bought (real money) quite a few business and first class tickets on other airlines on routes that would have been equally flyable with UA. So even as a 1K and all the (non) perqs that come with that today I prefer to fly other airlines. At least in my case the UA strategy is most certainly losing them very profitable business.
#80
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
The benefit is pretty much only utilized by comped GS members or designated GS members. Who don't fly often.
It would be pretty hard to qualify for GS without buying front cabin. You could do it by buying full-fare Y, but you'd be pretty foolish to do so most of the time because FC is often cheaper.
#81
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Yet a lot of companies forbid buying front cabin but will allow full fare coach tickets. Even if the F fare is cheaper. Why? Because behind the scenes those corporate full fare coach tickets are often cheaper than the F with the negotiated discounts.
Last edited by Baze; Aug 23, 2015 at 2:07 pm Reason: Fixed auto correct typo
#82
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
Hmmm . . . I believe GS do take vacation from time to time. For example, I recall fielding questions from GS taking their families to Hawaii and using RPUs for the upgrade. Or the GS I sat next to on ps who commented on how instruments allowed her to take her entire family to Australia in business class.
#83
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
Hmmm . . . I believe GS do take vacation from time to time. For example, I recall fielding questions from GS taking their families to Hawaii and using RPUs for the upgrade. Or the GS I sat next to on ps who commented on how instruments allowed her to take her entire family to Australia in business class.
My general point is that GS members will most often have had to buy FC or full Y in order to qualify based on spend. For sure many companies don't allow FC purchases. Some do for upper C suite execs.
Last edited by transportbiz; Aug 23, 2015 at 2:27 pm
#85
Join Date: Jan 2011
Location: San Antonio, TX
Programs: 1K
Posts: 784
The whole premise of this thread is off. I am 1k and have flown in PN in likely > 90% of my flights over the last few months. This isn't directed toward GS ... just anyone that spends a ton of money!
#86
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
The only way to get into PN on a BusinessFirst route is if you're GS (or as beneficiary of a GS instrument).
#87
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Actually, I have a few segments that were Y,B instant upgrade to PN on EWR-SFO route purchased before the announcement of the switch of PS to EWR. Those segments are still PN in BusinessFirst on what are now PS flights, and I'm not GS.
#88
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
That's because the route did not become BF until after you cleared into PN. If you purchase a Y/B/M on those flights today, you cannot instant upgrade into PN. As you are well aware.
#90
Join Date: Jan 2011
Location: San Antonio, TX
Programs: 1K
Posts: 784
Hmm... post #1 was talking about transcon. Perhaps in a later post he/she was talking exclusively PS?