UA Providing Advance Notice (multiple days) of Delays/Cancellations
Sep 23, 2015, 7:07 pm
#121
Join Date: Sep 2015
Posts: 1
I had the same issue! I called United and the booking agent put me on ANA 846 (leaving SIN 12:35 am and getting to NRT 8:45 am) and ANA 12 (leaving NRT 10:45 am and getting to ORD 8:25 am). She was also unsure of why the flight was delayed and was confused herself...
Sep 23, 2015, 8:36 pm
#122
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
Means I don't have to watch my prerecorded programs, but go straight to 10 o'clock news (11 to those not in flyover states).
^
Sep 23, 2015, 9:07 pm
#124
Join Date: May 2005
Location: SJC
Programs: UA MM, AA EXP, VS (silver-for-life revoked), DL, WN, AS, Hilton diamond, Marriott gold
Posts: 388
Apparently there are all sorts of problems with flights departing from Asia because of the date line. When I landed in NRT a few months ago I had an alert that NRT-SIN was 3 hours late, but airport monitors showed it on time. Checked with ANA lounge agents who called UA and confirmed I had a ghost status from another day's flight. I'd ignore any flight update data for any flight departing Asia.
Sep 23, 2015, 9:22 pm
#125
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,506
Apparently there are all sorts of problems with flights departing from Asia because of the date line. When I landed in NRT a few months ago I had an alert that NRT-SIN was 3 hours late, but airport monitors showed it on time. Checked with ANA lounge agents who called UA and confirmed I had a ghost status from another day's flight. I'd ignore any flight update data for any flight departing Asia.
Sep 23, 2015, 9:28 pm
#126
Join Date: Jun 2005
Posts: 4,645
I'd just like to point out that the date line has existed, basically, forever and that all other global airlines are able to fly through it without problems.
Sep 23, 2015, 9:31 pm
#127
Join Date: May 2011
Posts: 5,814
0838/25sep
f sin/etd 945a l03.35 flight crew availability
f nrt/eta 525p l03.05 etd 510p on time
f sfo/eta 1035a on time
sked sin orig 610a gtd ship 2795
nrt 220p 510p gta gtd ship 8479
sfo 1035a term gta intl
f sin/etd 945a l03.35 flight crew availability
f nrt/eta 525p l03.05 etd 510p on time
f sfo/eta 1035a on time
sked sin orig 610a gtd ship 2795
nrt 220p 510p gta gtd ship 8479
sfo 1035a term gta intl
Sep 23, 2015, 9:33 pm
#128
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
A couple of years ago UA cancelled my PVG- SFO full THREE days in advance, and sent me an email saying that.
When I called from Asia, agent said, no, it's still there, despite UAL.com not showing the fligh and UAL cargo ALSO not showing the flight.
Lost connection, second call, second agent, second verse, same as first
Finally just before being disconnected again (
), agent finally saw it - sort of.Third call finally confirmed CX, and my half day in Shanghai vanished and I had to get to airport to catch early CA flight to KiX only to wait for six hours for a flight back to SFO
Glad to see stellar IT team has things in hand now .... NOT
Sep 23, 2015, 10:30 pm
#129
Join Date: May 2005
Location: SJC
Programs: UA MM, AA EXP, VS (silver-for-life revoked), DL, WN, AS, Hilton diamond, Marriott gold
Posts: 388
Nothing surprises me anymore. I can't remember the details, but I had other info at the time that led me to believe this was the case. I totally believe it. They're not the only airline with some IT problems that are seriously o.O
Sep 23, 2015, 10:39 pm
#130
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Is your flight actually/coincidentially on the same date like OP?
Sep 24, 2015, 3:01 am
#131
Join Date: Sep 2015
Location: London
Posts: 517
I had the same issue back in April, LHR to IAH, so nothing to do with date lines 
There were 4 or 5 messages communicating a delay getting progressively worse to 12 hrs (which would have made a 34 hr journey into 58!), before confirmation that the flight would, indeed, be on time.
Luckily all the messages came through overnight whilst I was asleep so I made it to the flight.
There were 4 or 5 messages communicating a delay getting progressively worse to 12 hrs (which would have made a 34 hr journey into 58!), before confirmation that the flight would, indeed, be on time. Luckily all the messages came through overnight whilst I was asleep so I made it to the flight.
Sep 24, 2015, 8:42 am
#132
Join Date: May 2009
Location: EWR
Programs: UA .5M, Vistana 1-Star owner
Posts: 992
Indeed, UA's IT dev efforts are seriously lacking allowing such errors to occur & recur uncorrected.
+1
All the details are important in this trade.
All the details are important in this trade.
Sep 24, 2015, 8:45 am
#133
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
Inbound plane is about 30 minutes out right now, right on time. Flightaware still shows 4 hour delay for flight back to Narita. This is getting exciting.
Sep 24, 2015, 12:26 pm
#134
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Sep 24, 2015, 6:18 pm
#135
Join Date: Aug 2001
Location: SFO
Programs: United 1K 2MM / Marriott LTP
Posts: 5,071
So I'm booked on UA 838 SIN-NRT this Friday Sept 25, continuing to IAH on UA 6. UA 838 is scheduled 610a departure 220p arrival. UA 6 is not scheduled to depart until 435p. On Tuesday Sept 22 I get an email from UA saying that UA 838 is "delayed due to operational difficulties," now departs 735a arrives 315p. I thought it was very odd to get such an email three days out, but I figured no biggie, still plenty of time to catch UA 6. Yesterday (local time) Sept 23 we finish up meetings in SIN early, one of my colleagues with the same itinerary as I checks with Global Services to see if he can switch his return to Thursday Sept 24. Apparently he cannot as there are no business seats SIN-NRT. As an aside, however, the GS rep insists that UA 838 is not delayed on Sept 25, that the email he received (same one that I received) is wrong, it's a glitch, and the flight is scheduled for on-time departure at 610a.
Fast forward to this morning local time (Sept 24), I wake up and have another "update" email from UA saying that UA 838 on Friday Sept 25 now departs at 945a, arrives 525p. This will cause a misconnect to UA 6.
Fast forward to this morning local time (Sept 24), I wake up and have another "update" email from UA saying that UA 838 on Friday Sept 25 now departs at 945a, arrives 525p. This will cause a misconnect to UA 6.
