Chase now offering MP cards with EMV chip (Explorer, Club, PresPlus)
Feb 24, 2015, 8:16 pm
#121
Join Date: Jul 2006
Location: SAN
Posts: 1,171
Chase announced at an investor conference last year that they plan to start offering chip & pin cards. Of course, they did say it would start later that year (2014), and that's obviously passed already. However, I certainly wouldn't say they have no plans to issue them.
Feb 24, 2015, 8:44 pm
#122
Join Date: Apr 2014
Posts: 409
For my Chase UA Explorer, I had called and requested a chip card, was mailed a non-chip card, called Chase and asked if in fact they aren't sending chip cards and the previous rep was mistaken, and was told that no, chip cards are being sent, I should have received a chip card, and that she will send out another card that (hopefully) will have the chip. Let's see what happens.
Feb 24, 2015, 11:47 pm
#123
Join Date: Mar 2011
Location: Colorado
Programs: Lifetime UA 1K, Lifetime Hilton Diamond, Lifetime Marriott Bonvoy Titanium
Posts: 1,261
My Marriott Chase card has had a chip (no PIN) for a year. I am on my 5th United Chase card (all of them hacked) in less then a year and they still will not send me a chip card.
I really don't get what the US banks are doing. Chase told me they are moving to all chip cards but without PIN. I guess I need to open an account with a European bank... The US banks are completely insane - I can't understand why this is taking so long (new cards will still work in old readers until they are replaced).
I really don't get what the US banks are doing. Chase told me they are moving to all chip cards but without PIN. I guess I need to open an account with a European bank... The US banks are completely insane - I can't understand why this is taking so long (new cards will still work in old readers until they are replaced).
Feb 25, 2015, 12:21 am
#124
Join Date: Oct 2006
Location: Newport Beach / San Francisco / Seattle
Programs: UA GS 1MM, Amex Centurion, Hyatt Globalist, Marriott Ambassador
Posts: 289
I called in and confirmed that the cards that are available with EMV are the Explorer and the Club card - no love for the old Select card that I have 
Feb 25, 2015, 5:05 am
#125
Join Date: Aug 2008
Location: DCA, IAD (not BWI if I can help it)
Programs: UA 1MM 1K, Marriott Gold, Hyatt Explorist, status-free on AA, AS, B6, DL, WN, Amtrak, etc.
Posts: 1,481
I thought I'd try my luck with the @ChaseSupport Twitter account--taking your problem to the brand's Twitter account is the new HUACA, right?--and got no further there. They were sympathetic, apologized and said that while "the United cards do not have the EMV Chip version yet," they would submit a complaint on my behalf (not sure to whom) and put in an internal request to get a chip-and-signature card. I suppose that ensures an EMV card will arrive while I'm in Spain.
Feb 25, 2015, 5:50 am
#126
Join Date: Oct 2013
Location: KEWR
Programs: UA 1K, HH Diamond, SPG/Marriott Gold, Hyatt Plat, National Exec, GE/Nexus
Posts: 501
I thought I'd try my luck with the @ChaseSupport Twitter account--taking your problem to the brand's Twitter account is the new HUACA, right?--and got no further there. They were sympathetic, apologized and said that while "the United cards do not have the EMV Chip version yet," they would submit a complaint on my behalf (not sure to whom) and put in an internal request to get a chip-and-signature card. I suppose that ensures an EMV card will arrive while I'm in Spain.
Feb 25, 2015, 8:12 am
#128
Join Date: Dec 2001
Location: Washington, DC, USA
Programs: UA-1Kmm, AA-EX Plt mm-, Hilton Diamond,
Posts: 1,093
I thought I'd try my luck with the @ChaseSupport Twitter account--taking your problem to the brand's Twitter account is the new HUACA, right?--and got no further there. They were sympathetic, apologized and said that while "the United cards do not have the EMV Chip version yet," they would submit a complaint on my behalf (not sure to whom) and put in an internal request to get a chip-and-signature card. I suppose that ensures an EMV card will arrive while I'm in Spain.
Feb 25, 2015, 10:26 am
#129
Join Date: Dec 2014
Location: New home in BOS
Programs: AA EXP, UA Silver, Marriott Ambassador
Posts: 21
It doesn't seem like it is worth the trouble if I get a rep who says no again.
Feb 25, 2015, 10:36 am
#130
Join Date: Jul 2013
Posts: 25
After she confirmed all of that she asked me where I was travelling so she could flag my card. I politely declined saying that my plans were not completely confirmed yet and I would just do it later. She didn't have any problem with that.
Feb 25, 2015, 10:59 am
#131
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,914
I called yesterday after seeing this thread, told them I was going overseas for an extended period of time in the upcoming months and that the country I was going to took almost exclusively chipped cards. The service rep put up no fight, confirmed my identity, mailing address, and then said I could expect the card in 7-10 business days. I have the Explorer card.
After she confirmed all of that she asked me where I was travelling so she could flag my card. I politely declined saying that my plans were not completely confirmed yet and I would just do it later. She didn't have any problem with that.
After she confirmed all of that she asked me where I was travelling so she could flag my card. I politely declined saying that my plans were not completely confirmed yet and I would just do it later. She didn't have any problem with that.
you just wanted the chip card
... No Intl travel booked for foreseeable future.
Feb 25, 2015, 12:05 pm
#133
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,854
I requested one on the 14th.. I was granted an Explorer with Chip.. Hmm still did not receve one. I guess the Business Days are really 7-10 Business Days..
Feb 25, 2015, 12:30 pm
#134
Join Date: Jan 2005
Location: BWI,IAD,DCA
Programs: UA gold, Hyatt Plat Marriott silver,Hilton Gold, PC Plat., SPG Gold.,Hertz Gold, Global Entry
Posts: 650
I ordered one on the 13th still have not received mine. I am thinking of going to my bank M&T and get a chip & pin card. If I don't get it today.
Feb 25, 2015, 12:35 pm
#135
Join Date: Dec 2001
Location: Washington, DC, USA
Programs: UA-1Kmm, AA-EX Plt mm-, Hilton Diamond,
Posts: 1,093
Today Chase gave a new story! I was told that all of the UA Mastercard branded cards are planned to be converted to Visa in April without exception. There will new no more United co-branded Mastercard by Chase is what they said. This sounds similar to what Intercontinental Hotels did recently with Chase by force swapping all their cards to a single new logo.
They went on to say that during April everyone will be issued an EMV Chip & Signature replacement card. The agents have been told to avoid issuing any new cards just to get a chip and to make everyone wait until April.
They went on to say that during April everyone will be issued an EMV Chip & Signature replacement card. The agents have been told to avoid issuing any new cards just to get a chip and to make everyone wait until April.