Feb 7, 2015, 9:14 pm
Last edit by: Phaze
Previous thread - Global First Lounge (IFL / GFL) Access Questions and Experiences
:-: United's Global First Lounges located at LHR, IAD, SFO, HKG and NRT are for the use of passengers traveling in United's Global First or in International First Class on a Star Alliance member aircraft with more than two classes of service departing that day from that airport.
NOTE: Global First Lounge at ORD has closed. Polaris lounge Chicago is now open, including dining. The Global First Lounge at LHR closes at 18:00, as confirmed by United via phone. The website currently omits this information.
This reconfirmed per UA Insider - see http://www.flyertalk.com/forum/21700252-post535.html
Passengers must be holding a same day ticket for flights departing to/from a Trans Atlantic, Trans Pacific, Southern South America, Africa or a Middle East destination. Passengers connecting to/from other United/United Express flights will be admitted as long as the above requirements are met.
Global Services members can also use Global First Lounges when traveling in BusinessFirst or p.s. (EWR-LAX/SFO) BusinessFirst cabin.
A GS who arrives in BF or GF will be admitted to the GFL. This does not apply to a GS flying non-UA metal.
Any passenger holding a boarding pass for travel within 24 hours in UA GF will have access to the GFL at their departure and connecting airports.
from United Global First and Arrivals lounges
:-: United's Global First Lounges located at LHR, IAD, SFO, HKG and NRT are for the use of passengers traveling in United's Global First or in International First Class on a Star Alliance member aircraft with more than two classes of service departing that day from that airport.
NOTE: Global First Lounge at ORD has closed. Polaris lounge Chicago is now open, including dining. The Global First Lounge at LHR closes at 18:00, as confirmed by United via phone. The website currently omits this information.
This reconfirmed per UA Insider - see http://www.flyertalk.com/forum/21700252-post535.html
Passengers must be holding a same day ticket for flights departing to/from a Trans Atlantic, Trans Pacific, Southern South America, Africa or a Middle East destination. Passengers connecting to/from other United/United Express flights will be admitted as long as the above requirements are met.
Global Services members can also use Global First Lounges when traveling in BusinessFirst or p.s. (EWR-LAX/SFO) BusinessFirst cabin.
A GS who arrives in BF or GF will be admitted to the GFL. This does not apply to a GS flying non-UA metal.
Any passenger holding a boarding pass for travel within 24 hours in UA GF will have access to the GFL at their departure and connecting airports.
from United Global First and Arrivals lounges
United Global FirstSM Lounge
The United Global First Lounge is an oasis of service and privacy. Tailored to the needs of United Global First customers on long-haul international flights*, we offer personalized services, complimentary hors d'oeuvres and premium beverages.
Access policy
The following customers may access the United Global First lounge by showing their United boarding pass for a flight arriving or departing on a same-day (within 24 hours) itinerary.
United Global First customers traveling on long-haul international flights*
Star Alliance™ First customers departing on international flights
These eligible United Global First Lounge visitors are allowed one adult or child to accompany them as a guest.
*Long-haul international flights are between the U.S. and Asia, Australia, Europe, the Middle East or South America.
The United Global First Lounge is an oasis of service and privacy. Tailored to the needs of United Global First customers on long-haul international flights*, we offer personalized services, complimentary hors d'oeuvres and premium beverages.
Access policy
The following customers may access the United Global First lounge by showing their United boarding pass for a flight arriving or departing on a same-day (within 24 hours) itinerary.
United Global First customers traveling on long-haul international flights*
Star Alliance™ First customers departing on international flights
These eligible United Global First Lounge visitors are allowed one adult or child to accompany them as a guest.
*Long-haul international flights are between the U.S. and Asia, Australia, Europe, the Middle East or South America.
Global First Lounge (IFL / GFL) Access Questions and Experiences [2015 forward]
Jan 19, 2017, 10:20 am
#406
Join Date: Feb 2011
Programs: AA LT GLD 1MM
Posts: 811
If I'm flying LAX-LHR (first) -HAM on eurowings and have a 3 hour layover, can I use the GFL in T2 while I wait for my flight to HAM? No status.
Jan 19, 2017, 10:33 am
#407
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
You should be let in. Note that you'll arrive have a good 15 min walk to transfer security that will put you in the main T2 where 4U leaves from. You'll then have to walk back 15 to the GFL and then back again 15 to your flight.
Jan 19, 2017, 11:45 am
#408
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Jan 19, 2017, 12:38 pm
#409
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Jan 21, 2017, 3:35 am
#410
Join Date: Jul 2015
Posts: 973
Edit: To answer my own question, it's 0500-1800, as confirmed by United over the phone.
Last edited by Phaze; Jan 21, 2017 at 3:48 am Reason: Updated info
Jan 21, 2017, 6:59 am
#411
Join Date: Oct 2014
Location: ORD
Programs: UA GS
Posts: 659
Do GS still get acces to GFL in SFO if flying p.s.?
Jan 26, 2017, 8:14 am
#412
Join Date: Jul 2011
Location: MCO, DCA, IAD
Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond
Posts: 2,134
Jan 26, 2017, 10:04 am
#413
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,337
Flew my colleague last week on IAD-PEK in Polaris Business. Knowing my colleague could not get into GFL, we headed to United Club. The UC agent wrote on my boarding pass "ok to bring 1", and asked us to go to GFL. It was a nice treat for my colleague.
Jan 26, 2017, 10:06 am
#414
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,337
Jan 26, 2017, 10:10 am
#415
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
Jan 26, 2017, 10:20 am
#416
Join Date: Oct 2014
Location: ORD
Programs: UA GS
Posts: 659
I've never had an issue bringing my wife into the IAD GFL with me when flying J. Nice of them to make an official exception though.
Feb 23, 2017, 9:07 pm
#417
Join Date: Nov 2007
Location: Chicago
Programs: UA GS 1MM, CM PP
Posts: 689
SFO staff need retraining
This has now happened to me twice in the past year. The lounge gatekeepers at SFO claim that GFL access is only for those departing on an international flight and not arriving on one and connecting domestically.
Only after saying I can pull up the rules on the United website, they start to say they'll "make an exception this time" and let me in.
How can they not know their own rules?! Seriously, wouldn't this be covered on day 1 of training? Happened to me twice and my wife once. There is a pattern here.
Only after saying I can pull up the rules on the United website, they start to say they'll "make an exception this time" and let me in.
How can they not know their own rules?! Seriously, wouldn't this be covered on day 1 of training? Happened to me twice and my wife once. There is a pattern here.
Feb 23, 2017, 9:28 pm
#418
Join Date: Nov 2008
Location: DFW
Programs: UA peon (+decades 1K), AA Exec Plt
Posts: 1,117
This has now happened to me twice in the past year. The lounge gatekeepers at SFO claim that GFL access is only for those departing on an international flight and not arriving on one and connecting domestically.
Only after saying I can pull up the rules on the United website, they start to say they'll "make an exception this time" and let me in.
How can they not know their own rules?! Seriously, wouldn't this be covered on day 1 of training? Happened to me twice and my wife once. There is a pattern here.
Only after saying I can pull up the rules on the United website, they start to say they'll "make an exception this time" and let me in.
How can they not know their own rules?! Seriously, wouldn't this be covered on day 1 of training? Happened to me twice and my wife once. There is a pattern here.
Last Nov two ladies were at the desk. One tried to push me off to the arrivals lounge (after 12PM) but the other one contradicted her and after a debate let me in.
Feb 23, 2017, 9:33 pm
#419
Join Date: Nov 2007
Location: Chicago
Programs: UA GS 1MM, CM PP
Posts: 689
Blows my mind. Figuring out who gets in and who doesn't is the main purpose of their jobs. There's just a handful of scenarios to deal with.
Feb 23, 2017, 9:43 pm
#420
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Never had this problem on many TPAC arrivals at SFO.