Feb 2, 2015, 1:14 am
Last edit by: WineCountryUA
Official UNITED policy for meal preferences is to prioritize in the following order: (as of late 2023)
The proper way is to take orders front-to-back, and apply priority in the galley afterwards. Some FAs may still hop around the cabin seeking GS and 1Ks and take their orders first.
With the sharp increase in passengers pre-ordering meals, front-to-back ordering is now predominant.
Previous thread: Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]
- Pre-orders
- Global Services members
- 1K members
- All other revenue passengers from front to back (no difference between $$$ or mileage or upgraders)
- Non-Revs
The proper way is to take orders front-to-back, and apply priority in the galley afterwards. Some FAs may still hop around the cabin seeking GS and 1Ks and take their orders first.
With the sharp increase in passengers pre-ordering meals, front-to-back ordering is now predominant.
Previous thread: Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]
Current UA Process for Prioritizing Meal Orders in Premium Cabins
Apr 28, 2023, 7:00 am
#166
Join Date: May 2011
Programs: UA GS, UA 2MM, HH LT Diamond, Bonvoy Titanium
Posts: 1,803
I spoke to an FA on the return leg and she said it’s sounds like the outbound FA made a couple of errors. She said they are supposed to check that the pre-ordered meals are catered first. If not, check status of the passengers that are about to be inconvenienced, inform and apologize that the pre-order wasnt catered and replacement orders should be taken by status. She thinks the outbound FA assumed my meal was there, took orders front to back, served everyone and when they went to pull my tray, realized it wasn’t there. At that point, it’s too late and they’ve served 90% of the meals and what I had asked for was now gone.
Apr 28, 2023, 8:00 am
#167
Join Date: Aug 2013
Programs: UA- 1K, DL-DM, AA-G, BON-T
Posts: 337
Transferred over to UA as a 1K from DL diamond. Flew quite a bit on UA since Jan 1. On each flight I have been told as a 1K I will get my first choice (domestic F and international J). Never been asked for second choice. Also the two times I preordered and the 1 time I did a special meal, they were always boarded and acknowledged without me saying anything. Also in coach they save me the food I want if I am not in front few rows. So no complaints from me. Now the tastiness of the food………
Apr 28, 2023, 8:02 am
#168
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
Apr 28, 2023, 8:49 am
#169
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Transferred over to UA as a 1K from DL diamond. Flew quite a bit on UA since Jan 1. On each flight I have been told as a 1K I will get my first choice (domestic F and international J). Never been asked for second choice. Also the two times I preordered and the 1 time I did a special meal, they were always boarded and acknowledged without me saying anything. Also in coach they save me the food I want if I am not in front few rows. So no complaints from me. Now the tastiness of the food………
David
Apr 28, 2023, 9:31 am
#170
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,217
Perhaps the OP is only imagining they are flying United, but in reality still flying on Delta?
Apr 28, 2023, 9:36 am
#171
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
I just got CPU'd on DEN to EWR, and the preorder function isn't working - still days away from flight.
Apr 28, 2023, 9:58 am
#172
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Apr 28, 2023, 1:36 pm
#173
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,713
Count me and my wife as two more 1K's who never get asked for a second choice and therefore get what we want. Yes, on every single flight.
Apr 28, 2023, 1:46 pm
#174
Join Date: Apr 2012
Location: Colorado
Programs: UA 1k 1.75 MM
Posts: 199
Flight last weekend, FA asked me what I wanted, I told him, and he said "as a 1K I don't need to ask for your 2nd choice".
The same conversation with my wife who is sitting behind me and also a 1K. She thanked him for that. The FA said "on a flight last week we had 27 1Ks, so we had to ask for 2nd choices".
The same conversation with my wife who is sitting behind me and also a 1K. She thanked him for that. The FA said "on a flight last week we had 27 1Ks, so we had to ask for 2nd choices".
Apr 28, 2023, 2:20 pm
#175
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Apr 28, 2023, 2:21 pm
#176
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,392
Flight last weekend, FA asked me what I wanted, I told him, and he said "as a 1K I don't need to ask for your 2nd choice".
The same conversation with my wife who is sitting behind me and also a 1K. She thanked him for that. The FA said "on a flight last week we had 27 1Ks, so we had to ask for 2nd choices".
The same conversation with my wife who is sitting behind me and also a 1K. She thanked him for that. The FA said "on a flight last week we had 27 1Ks, so we had to ask for 2nd choices".
Apr 28, 2023, 2:25 pm
#177
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Join Date: Apr 2013
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FA: We have chicken for lunch.
Me: Is there another choice?
FA: You could choose not to eat.
May 5, 2023, 3:37 pm
#178
Join Date: Dec 2014
Location: Alexandria, Longboat Key
Programs: UA Gold Marriott Gold AA Gold Choice Gold Wyndham PLAT IHG PLAT Avis President's Club Amtrak Select
Posts: 2,263
Good afternoon everyone. I snagged a seat upfront on the Tahiti Miles Redemption sale. (Was able to get SFO-PPT roundtrip at only 140,000 miles, a nearly 60% savings!) Question is I understand pre-ordering is still not available on international flights. Which seat should I select to increase my likelihood of getting my meal choice both ways? Mods, feel free to move this to another thread if you feel it better belongs there. Thank you.
May 5, 2023, 3:58 pm
#179
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
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Posts: 66,857
As an 1K, you will have priority over non-GS/!ks. If you want to improve you priority among 1Ks, sitting toward the front might help. In larger widebodies, the FAs may divide the cabin to take meal requests.
May 5, 2023, 4:05 pm
#180
Join Date: Dec 2014
Location: Alexandria, Longboat Key
Programs: UA Gold Marriott Gold AA Gold Choice Gold Wyndham PLAT IHG PLAT Avis President's Club Amtrak Select
Posts: 2,263
Thanks. I will ask in the 787-9 seat thread on the best seats in the Polaris cabin.