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Random seat changes to UA itineraries after they are booked & purchased [ARCHIVE]

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Random seat changes to UA itineraries after they are booked & purchased [ARCHIVE]

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Old Jan 6, 2018, 11:56 am
  #1711  
 
Join Date: Mar 2015
Location: CLE
Programs: UA:1K 0.81M
Posts: 135
Twice for my upcoming CLE-SFO flight, I've been moved from 2B to 1B (once on a weekend, once not). Got the hint (FAM?) so this time I'll try 3E....Both times they did make it seem like a sweet swap.

50Kthehardway is offline  
Old Jan 10, 2018, 1:24 am
  #1712  
 
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
The major issue I have with the seat swaps is that they can't be reversed. Obviously seats change, so get typing and get my seat back and more some other schmuck. Heck, you might get them back in their original seats. Didn't UA price E+ seats differently for some flights? So obviously, all seats are not created equally.
PushingTin is offline  
Old Feb 23, 2018, 7:22 am
  #1713  
 
Join Date: Sep 2003
Location: LAX
Programs: UA MM | BA Silver
Posts: 7,193
Flying EWR-LAX tomorrow on the 777HD and seated in 4A. Sometime overnight prior to check-in moved to 3A. 4A is now occupied, so I moved to 1L. to change it up. Still, lame.
anc-ord772 is offline  
Old Mar 10, 2018, 2:26 pm
  #1714  
 
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
Just had this happen to me twice.

ORD-LHR - Checked in flight, inexplicably my 1K seat assignment on a 767 was just undone. No new seat assignment given.
On the return leg, 1K was inexplicably turned into 2A twice now. They keep moving me, but then not occupying or blocking the seat. Drives me nuts.
LordHamster is offline  
Old Mar 15, 2018, 10:06 am
  #1715  
 
Join Date: Apr 2010
Location: BR & CA
Programs: None no more
Posts: 186
Bumped from seat assignment , annoying

In the last two trips IAH/GIG I have seen my bus. seats changed on the 763 from middle single row (I book 2 to 3 months out)to window within 2 or 3 days of departure. No equipment change. Really annoying, I hate crawling over my neighbour to access the bathroom. I phoned but , of course, the agent can only go with what is left. With no equipment change as explanation, just curious, why this is happening. Do agents arbitrarily change seat assignments to accomodate customer demands?
zackery149 is offline  
Old Mar 15, 2018, 10:18 am
  #1716  
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Originally Posted by zackery149
With no equipment change as explanation, just curious, why this is happening.
Just because you don't see an equipment change doesn't mean it didn't happen. Sometimes it gets changed and changed back before you see it.

Originally Posted by zackery149
Do agents arbitrarily change seat assignments to accomodate customer demands?
Only for a FAM, which is very possible on that route.
mahasamatman is offline  
Old Mar 15, 2018, 12:13 pm
  #1717  
 
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,090
I think there can be an equipment change, but to the same type of aircraft, and do this. You can tell by looking at the aircraft number again in the reservation if you happened to look at it before.
Artpen100 is offline  
Old Mar 15, 2018, 1:29 pm
  #1718  
Moderator: Smoking Lounge; FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Originally Posted by zackery149
In the last two trips IAH/GIG I have seen my bus. seats changed on the 763 from middle single row (I book 2 to 3 months out)to window within 2 or 3 days of departure. No equipment change. Really annoying, I hate crawling over my neighbour to access the bathroom. I phoned but , of course, the agent can only go with what is left. With no equipment change as explanation, just curious, why this is happening. Do agents arbitrarily change seat assignments to accomodate customer demands?
Bolding mine: If you're referring to the row of single seats in the middle of the cabin, with a seat change 2-3 days before departure I will wager that it was a FAM as those are their preferred seats on that configuration (and to confirm, get to the gate as early as possible and see if any "non airline personnel" board before the regular pax and see if that person is in the seat you were moved from )
goalie is offline  
Old Mar 15, 2018, 1:53 pm
  #1719  
 
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
Originally Posted by goalie
Bolding mine: If you're referring to the row of single seats in the middle of the cabin, with a seat change 2-3 days before departure I will wager that it was a FAM as those are their preferred seats on that configuration (and to confirm, get to the gate as early as possible and see if any "non airline personnel" board before the regular pax and see if that person is in the seat you were moved from )

Especially if you see them in a sports coat, that they never take off. If you get there soon enough, they may be in the cockpit talking to the flight crew. Never order alcohol, never seen one use headphones or stuff like that either, generally pretty aware of their surroundings.
Hipplewm is offline  
Old Mar 15, 2018, 5:02 pm
  #1720  
 
Join Date: Apr 2010
Location: BR & CA
Programs: None no more
Posts: 186
Originally Posted by Hipplewm
Especially if you see them in a sports coat, that they never take off. If you get there soon enough, they may be in the cockpit talking to the flight crew. Never order alcohol, never seen one use headphones or stuff like that either, generally pretty aware of their surroundings.
oh, okay, got it: FAM- federal air marshal, gotta improve my vocabulary. Thought fam was family, which could happen as well I suppose. Anyway , just wish it was a move to any aisle accessible seat so not to disturb the person next to me on my (frequent) trips to the washroom.
zackery149 is offline  
Old Mar 15, 2018, 7:09 pm
  #1721  
 
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,505
This past Sunday I was flying from Paris to Houston, connecting in Chicago. About an hour before boarding the Houston flight and while still in the Polaris lounge, I got a notification in Apple wallet that my seat had changed from 1K to 6K (this was a 2-class 763). I looked on the app for the seat map for the flight to see if there had been an aircraft swap or something but no - same aircraft except now I was in 6K while 1K was occupied. I went to the service desk in the lounge and asked the agent if I could get my seat back. He called the gate and was able to switch it back and gave me a new boarding pass for 1K. He tried to blame it on an aircraft swap them a swap back to the original aircraft which of course sounded quite dubious. Once on board I discovered that my seat mate in 1L was visited twice by his spouse or companion who was seated in ... You guessed it: 6K. So my theory is the gate agent acquiesced to their request to sit together and accomplished it by unilaterally reassigning my seat. I found it very annoying but kudos to the staff in the Polaris Lounge (and eventually the gate agent) for restoring it.
st530 is offline  
Old Mar 16, 2018, 1:05 am
  #1722  
 
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Originally Posted by st530
This past Sunday I was flying from Paris to Houston, connecting in Chicago. About an hour before boarding the Houston flight and while still in the Polaris lounge, I got a notification in Apple wallet that my seat had changed from 1K to 6K (this was a 2-class 763). I looked on the app for the seat map for the flight to see if there had been an aircraft swap or something but no - same aircraft except now I was in 6K while 1K was occupied. I went to the service desk in the lounge and asked the agent if I could get my seat back. He called the gate and was able to switch it back and gave me a new boarding pass for 1K. He tried to blame it on an aircraft swap them a swap back to the original aircraft which of course sounded quite dubious. Once on board I discovered that my seat mate in 1L was visited twice by his spouse or companion who was seated in ... You guessed it: 6K. So my theory is the gate agent acquiesced to their request to sit together and accomplished it by unilaterally reassigning my seat. I found it very annoying but kudos to the staff in the Polaris Lounge (and eventually the gate agent) for restoring it.
You are Global Services, and they would do that to you? What level was your neighbor? Or the spouse or companion?
StuckinITH is offline  
Old Mar 16, 2018, 2:48 am
  #1723  
 
Join Date: Jul 2012
Posts: 1,115
Originally Posted by Hipplewm
generally pretty aware of their surroundings.
They should be

Come to think about, they're supposed to operate discreetly and blend in with the pax (it's under "recommendations") for obvious reasons. If a pax can easily point out the FAM in the cabin based on attire or consistent behavior, it may be time to allow for some more variances in those.
mozilla is offline  
Old Mar 20, 2018, 4:59 pm
  #1724  
 
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,505
Originally Posted by StuckinITH
You are Global Services, and they would do that to you? What level was your neighbor? Or the spouse or companion?
I do not know. It's only my theory but I don't know what other explanation there could be.
st530 is offline  
Old Mar 20, 2018, 7:56 pm
  #1725  
 
Join Date: Sep 2003
Location: LAX
Programs: UA MM | BA Silver
Posts: 7,193
Originally Posted by anc-ord772
Flying EWR-LAX tomorrow on the 777HD and seated in 4A. Sometime overnight prior to check-in moved to 3A. 4A is now occupied, so I moved to 1L. to change it up. Still, lame.
Ended up in 4A. It was unoccupied when I checked closer to departure, so not sure what the seat change was all about.

Last edited by anc-ord772; Mar 20, 2018 at 8:01 pm
anc-ord772 is offline  


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