Last edit by: sexykitten7
Archive thread - Random seat changes to UA itineraries after they are booked & purchased [ARCHIVE]
Potential causes {draft list -- needs work}
Potential causes {draft list -- needs work}
- Aircraft equipment changes (appears can be an issue even if the new aircraft is the same type)
- Computer "glitch" -- common explanation, real source unknown
- Weight & Balance issues
- Federal Air Marshal {FAM}
- Seats needed for passenger with medical / disability / .... issues {particularly a bulkhead issue}
- Pet in cabin {no bulkhead}
- Accommodating an high elite or VIP {somewhat unlikely, not standard company policy, and more likely to occur in a premium cabin}
- Accommodating a family group {not very likely and not standard company policy}
Random seat changes to UA itineraries after having an assigned seat [Consolidated]
#151
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,998
However, what are the odds that, in both our cases above, the 1K agents would tell us that no equipment swaps had occurred and, in my case, that FlightAware would show no changes in equipment.
Last edited by zombietooth; May 28, 2021 at 12:40 pm
#152
I hadn't thought about ExpertFlyer because I haven't used in them so long due to lack of UG seats on my routes. That is a possibility.
However, what are the odds that, in both our cases above, the 1K agents would tell us that no equipment swaps had occurred and, in my case, that FlightAware would show no changes in equipment.
However, what are the odds that, in both our cases above, the 1K agents would tell us that no equipment swaps had occurred and, in my case, that FlightAware would show no changes in equipment.
#153
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,662
Embraer 175 MCI to DEN. 2-3 weeks prior to flight $59 seat purchase from 23C to 7A. One week prior to flight the seat reverts from 7A to 23C; and in turn I change seats from 23C to 7A. To date I have changed seats from 23C to 7A three times. The other three segments haven't reverted to the original seats and the seat purchases remain in place. Neither seat are blocked per ExpertFlyer. Flight departs in three days. I think will send a comment to United and tell them if they want 7A they can have 7A but move me to first, not the back of the plane...
Update. The DEN to MCI segment is now reverting back to the economy seat, the back of the plane economy seats. Still haven't heard back from United.
Update. The DEN to MCI segment is now reverting back to the economy seat, the back of the plane economy seats. Still haven't heard back from United.
Last edited by view-with-a-room; May 30, 2021 at 12:04 pm
#154
Join Date: Jul 2012
Posts: 1,115
With the current leisure-heavy demand, it has become much easier to be sure that the beneficiary of the seat change is not a FAM. In light of these recent experiences, I suggest re-evaluating the current FT belief that VIP requests for specific seats in their booked cabin are subject to denial. Why would UA not want to give their very best customers the seat they want in the current market?
As demonstrated, GA's have no clue why the seat assignment changed, so unless the beneficiary talks about it, the re-accommodated passenger will never know or be told it was a FAM in board shorts and sandals with his kids in tow.
#155
Join Date: Oct 2001
Location: San Antonio, USA
Programs: UA 1K, HHonors Diamond
Posts: 596
Booked a flight to Europe for next month last week. Used PP to upgrade right after booking (the big legs cleared). However, my seat assignment on DEN-FRA keeps disappearing, pretty much once a day. I even tried selecting another seat, and it dropped as well. While I'm hopeful for a swap to true Polaris, there doesn't appear to be any reason this seat assignment keeps dropping. Any thoughts on what to do, other than keep checking the reservation daily (or more)?
#156
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
#157
Join Date: Oct 2001
Location: San Antonio, USA
Programs: UA 1K, HHonors Diamond
Posts: 596
#158
Join Date: Feb 2002
Location: BNA
Programs: HH Gold. (Former) UA PP, DL PM, PC Plat
Posts: 8,184
When I view the reservation, there is no seat listed in the place for the seat assignment but when I click the link to go to the seat map to choose a seat, my seat assignment is shown on the seat map. In those cases, the seat assignment is fine, it just isn't displaying where it is supposed to in the reservation display.
#159
Join Date: Oct 2001
Location: San Antonio, USA
Programs: UA 1K, HHonors Diamond
Posts: 596
I don't know if this is what is happening to you but I have seen a display error on the web page when I view a reservation that makes it look like I don't have a seat assignment when I actually do.
When I view the reservation, there is no seat listed in the place for the seat assignment but when I click the link to go to the seat map to choose a seat, my seat assignment is shown on the seat map. In those cases, the seat assignment is fine, it just isn't displaying where it is supposed to in the reservation display.
When I view the reservation, there is no seat listed in the place for the seat assignment but when I click the link to go to the seat map to choose a seat, my seat assignment is shown on the seat map. In those cases, the seat assignment is fine, it just isn't displaying where it is supposed to in the reservation display.
#160
Join Date: Oct 2001
Location: San Antonio, USA
Programs: UA 1K, HHonors Diamond
Posts: 596
I called United - nothing they could do - as the seat was assigned (once again, after disappearing and me adding it back manually). Agent said that should only happen with a schedule or equipment change - neither of which has happened). Though, I am hoping for a change to a Polarized 787-9 . . .
#161
Join Date: Aug 2007
Location: Tx
Programs: AA, UA, WN
Posts: 812
So a few weeks back we had a similar issue in which my wife was on a different pnr same flight but what was odd was that when looking at my reservation her seat was clickable and reservation would save me in her seat. Called 1k desk had agent pull up both records come to find out my reservation was showing ghost seats and that my assigned seats were not locked on the internal servers.It took the agent contacting a supervisor whom has access to the backend seatmap and fixed the issue. Agent acknowledged that this issue was only caught by me due to having a separate pnr and it would have caused unassigned seats at checkin.
I would call in and ask web support or supervisor to check the seat assignments as this could be similar to what I had. I suspect it was caused with aircraft swaps and schedule changes.
I would call in and ask web support or supervisor to check the seat assignments as this could be similar to what I had. I suspect it was caused with aircraft swaps and schedule changes.
#162
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Gold/Marriott Titanium
Posts: 2,924
Flying IAD-SFO on the Hi-J 763 on Thursday and grabbed 4 premium plus seats for our family. Wife and daughter in 22DF, son and I in 22KL. Wife gets a text that aircraft has changed so they moved her seats but she can select new ones. They moved wife and daughter to...22AB. Cabin was booked full and new aircraft has same exact seatmap. Was hoping to all sit together but assume UA won't do anything. Was this possibly for air marshalls? TIA!
#164
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,164
I've had a number of segments in the recent past that have been up-gauged from the E170 to the E175 it seems logical that there may be some segments that went the other direction or got up-gauged and then quickly down-guaged
#165
Join Date: Dec 2019
Location: IAH
Programs: MileagePlus-Premier Silver, Marriott Bonvoy-Silver Elite
Posts: 698