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Old Jan 4, 2015, 2:01 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
This wiki was created to distill SDC (and related standby) down to a set of rules in the hopes of benefiting others.

The official "rules" can be found here. In practice, some of the rules almost always apply, and some are more flexible.

Note there have been reports of SDC to one segment removing confirmed CPU upgrades on downline segments. If maintaining the confirmed upgrade is important then these changes should be handled with care.

Most Frequently Asked Question: When do I call/go online to make the change?
Follow this flowchart:
Question 1: Are you within 24 hours of your currently scheduled UA(*) operated flight that you're trying to change off of? If yes, continue to Question 2. If no, continue to answer 1.
Question 2: Are you within 24 hours of the first UA operated flight you're trying to change on to? If yes, continue to to Answer 2. If no, continue to Answer 1.
Answer 1: No, you cannot call/go online yet to make an SDC.
Answer 2: Yes, then you can call/go online to make an SDC.

General Baseline Rules

These are the general rules that usually apply to SDC's; falling outside these rules usually requires payment of a full change fee and the fare difference:
  • The departure time of the first segment of the old itinerary and the departure time of the first segment of the new itinerary must both be within 24 hours of the moment that the change is made.
  • Only applies to UA/UX operated flights, domestic or international. Changing from a non-UA operated to UA operated may be possible.
  • The ultimate origin and destination airports must remain the same.
  • Routing can be changed (addition, deletion, or change of connection points) but the routing rules of the original fare usually apply.
  • All remaining unflown segments in single fared itinerary are considered together (i.e., if you're flying WWW-XXX-YYY-ZZZ, you can go to a kiosk at XXX and potentially fly XXX-AAA-ZZZ or XXX-ZZZ direct).
  • SDC can be done an unlimited number of times, and can therefore be used to extend a trip indefinitely (pending availability).
  • SDC costs $75 for Members and Silvers - the fee is waived for Golds and up (plus any applicable fare difference, see below). *G's may also get free SDC, although there is no mention of this in the official rules. Once in-route, fees for an earlier connecting flight may be waived per GG SDC Line 118.
  • Non-elites on the same PNR benefit from any waived fees for SDC.
  • No fare difference is charged so long as there is availability on all of the new segments in the originally ticketed fare class. Fare class availability in all classes often opens up after T-24 and almost always opens up at T-3 unless the plane is very full.
  • SDC on bulk tickets, including United Specials, is not permitted.
  • SDC is permitted on both domestic and international itineraries.

How to SDC

SDC can be accomplished in a few different places (in rough order of likelihood of being able to get the rules bent):
  • United mobile app
  • Kiosk
  • Phone
  • On united.com, right now only the "Search Other Flight Options" button during On-Line Check-In (OLCI) works. This has spotty availability, particularly if the change would involve paying an additional fare due to fare bucket non-availability.
  • Counter/Gate (although reports are that most airport agents are not familiar with the SDC policy and may not allow you to SDC to a valid itinerary--you can try to direct them to look up GG SDC, but they often won't understand that what you're trying to do is permitted by those rules)
Please note that the United.com “change flight” link before checking in within T-24, is broken. The website may not show all available options and will often attempt to collect the change fee rather than the SDC fee (if any).


NB: An SDC where the original itinerary (in one direction) has three or more segments cannot be done online.


Nuances and Loose Rules

Now for the hard part: figuring out where the flexibility is in the rules. This list is compiled from the responses to people saying "Can I do X?" where X is something that is not clearly permitted by the rules. One's likelihood of success here depends a bit on the method used for the SDC.

For each item, the following codes apply:
Y = officially permitted and possible using any method
A = not permitted but perhaps possible using an agent (phone/counter), perhaps having to HUACA
A* = mixed reports of success with an agent (phone/counter),
N* = possible only if you find a very accommodating agent
N = little or no reported success.
  • Violating various non-routing fare rules (day/time, minimum stay, etc.): Y
  • Change destination to ultra-close airport (see the old S*FAR/STANDBY): A
  • Change destination to a co-terminal: N*
  • Change destination to an entirely different place: N
  • Change itinerary at the beginning to include illegal layovers (> 4 hours): N*
  • Change itinerary at the layover point (using kiosk, app, or agent) to create an otherwise illegal layover: Y
  • Change itinerary at the beginning to add a layover point not permitted by the routing rules: N*
  • Change itinerary at a layover point to add another layover not permitted (either in terms of number of segments or routing rules) by the routing rules: Y
  • Change to a flight exactly 24 hours before or after the original flight: N*
  • Change to a flight exactly 24 hours before the original flight, if the previous day's flight has been delayed: Y (based on one report)
  • Combining separately-fared segments to do SDC (e.g. XXX-YYY+YYY-ZZZ -> XXX-ZZZ): A
  • Change UA-codeshare, non-UA-metal segment to UA metal: A
  • Change from UA metal to UA-codeshare, non-UA-metal segment: N (see post 1813 for one exception)
  • Change from UA-codeshare, non-UA-metal segment to a different UA-codeshare, non-UA-metal segment: ??
  • Change on a non-UA ticketed segment: N* (with potential dire consequences)
  • Change from an upgraded flight into Y on the new flight: Y
  • Change from a GPU-upgraded flight into J/F on the new flight: A
  • Change from a CPU-upgraded flight and get confirmed into available R space on the new flight: N*
  • Change from an instrument-upgraded flight and get confirmed into available R space on the new flight: A*
  • Non-elite on different PNR benefiting from Elite's waived-fee SDC: A
  • Change at origin airport after tendering a checked bag: N
  • Change at layover airport when a bag has been checked: N

If you encounter issues with an agent (phone or counter/gate), you can ask the agent to reference GG SDC. Additionally, GG SDC line 61 specifically references that fare classes are supposed to level out 3.5 hours before departure, so you might be able to use that to your advantage if fare classes have not leveled out and you're trying to ask an agent to open up the correct inventory or force you onto the flight.

Note -- as of 11/27/2017: A datapoint indicates that UA may have updated its GG rule regarding leveling out to state the following:

Code:
EVERYDAY AWARD AND REVENUE BUCKETS ARE TO LEVEL OUT WITHIN 2H OF DEPARTURE
Standby
You may stand by if seats are not available in the purchased fare class. In these cases, the same-day change fee will apply, but will not be charged unless you are assigned a seat on your alternate flight. Changes in routing are not allowed when standing by. Standby may be requested on the day of departure at an airport kiosk or with a United representative at the airport. Once you are added to the flight standby list, you can check your real-time standby status at united.com/flightstatus or on your mobile device at mobile.united.com/info.

Instead of paying a same-day change discounted fee, can I stand by for my desired flight for free?
No. The only time you may standby for free is when the fare does not have any penalties for making changes, or when standing by involuntarily due to a flight irregularity.

Can I pay the same-day change discount fee with cash?
Cash will only be accepted by a United airport representative when the change is available to be confirmed, not for standby travel.

original posting by mgcsinc, initiated by jackal

Previous threads:
UA Same-Day Travel Change (SDC) Fees/Questions *now with WikiPost* {pre-2015 Archive}
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UA Same-Day Travel Change (SDC) Fees/Questions (with Wiki) {Archive}

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Old Mar 11, 2019, 4:27 pm
  #5056  
 
Join Date: May 2012
Location: SYD
Programs: OZ Platinum LifeTime; DL PM; QF Gold; VA Gold; HH Diamond; IHG Diamond
Posts: 1,128
I'm *G (not with UA) and will be on a number of flights later this month. I'd like to SDC one of the flights, but am unsure if I'll get the fee waived or not.

I realise fee-free SDC is not a published benefit for *G travellers, but as the wiki notes, there is some anecdotal evidence that it happens. Are there clear instances when this is done, or is it very much case-by-case? Is it more likely via the app, or by calling in?

If it matters, I'm flying in domestic first on a P fare.

Any info would be appreciated. Thanks!
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Old Mar 11, 2019, 5:11 pm
  #5057  
 
Join Date: Oct 2013
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Just flew part of the return leg of a DEN-SFO-PVG/HKG-SFO-DEN-YVR itinerary today, and I'd like to switch the DEN-YVR segment to tomorrow morning, but no options are being shown on the app (even though I have a G fare and I see G2 on the flight tomorrow morning). I called the 1K desk, and the agent said my fare does not allow stovovers and that changing the flight to tomorrow would create a US stopover. Does that sound right? Is this because the app doesn't care about fare rules, whereas agents typically do? I just flew a similar (though in the opposite direction...PVG-SFO-DEN-YYZ) last week, and I was able to SDC DEN-YYZ via the app without any problems. Why wouldn't the app show me any options for this itinerary?

She also stated that if I did not fly this DEN-YVR segment (I mentioned that if I couldn't SDC the flight, that I'd like to just cancel the flight because I no longer need to be up there tomorrow morning) and she said I would receive 0 credit for any of the return segments. Does that sound correct? I find that very hard to believe!
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Old Mar 11, 2019, 5:43 pm
  #5058  
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Originally Posted by mpiotrow
Just flew part of the return leg of a DEN-SFO-PVG/HKG-SFO-DEN-YVR itinerary today, and I'd like to switch the DEN-YVR segment to tomorrow morning, but no options are being shown on the app (even though I have a G fare and I see G2 on the flight tomorrow morning). I called the 1K desk, and the agent said my fare does not allow stovovers and that changing the flight to tomorrow would create a US stopover. Does that sound right?
It would be a stopover if the stay in DEN exceed 24 hours; not otherwise.

Originally Posted by mpiotrow
Is this because the app doesn't care about fare rules, whereas agents typically do? I just flew a similar (though in the opposite direction...PVG-SFO-DEN-YYZ) last week, and I was able to SDC DEN-YYZ via the app without any problems. Why wouldn't the app show me any options for this itinerary?
Where are you? If you're still in SFO, it's possible that you'll get additional options once you board.

Originally Posted by mpiotrow
She also stated that if I did not fly this DEN-YVR segment (I mentioned that if I couldn't SDC the flight, that I'd like to just cancel the flight because I no longer need to be up there tomorrow morning) and she said I would receive 0 credit for any of the return segments. Does that sound correct? I find that very hard to believe!
Probably not, although UA reserves the right to do that if they decide that you never intended to fly to YVR in the first place. Typically, they'll credit the flights that you take and won't credit the flights that you don't take.
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Old Mar 11, 2019, 6:09 pm
  #5059  
 
Join Date: Oct 2013
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Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
Originally Posted by jsloan
It would be a stopover if the stay in DEN exceed 24 hours; not otherwise.
My flight arrived at 2:30pm, and I'm scheduled to fly out at 7:00pm. Pushing the flight til 9am tomorrow wouldn't exceed 24 hours, so I guess it's not a stopover by that definition.
Originally Posted by jsloan
Where are you? If you're still in SFO, it's possible that you'll get additional options once you board.
Forgot to mention, I'm in DEN now. I checked after boarding in HKG and didn't see anything, nothing when I checked in flight and before landing, nothing after boarding in SFO, and nothing after having arrived in DEN.
Originally Posted by jsloan
Probably not, although UA reserves the right to do that if they decide that you never intended to fly to YVR in the first place. Typically, they'll credit the flights that you take and won't credit the flights that you don't take.
I had planned to be there tomorrow morning, but now I no longer need to be there that early, so I was hoping to push the flight until later tomorrow.
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Old Mar 11, 2019, 6:29 pm
  #5060  
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Originally Posted by mpiotrow
My flight arrived at 2:30pm, and I'm scheduled to fly out at 7:00pm. Pushing the flight til 9am tomorrow wouldn't exceed 24 hours, so I guess it's not a stopover by that definition.
Forgot to mention, I'm in DEN now. I checked after boarding in HKG and didn't see anything, nothing when I checked in flight and before landing, nothing after boarding in SFO, and nothing after having arrived in DEN.
I had planned to be there tomorrow morning, but now I no longer need to be there that early, so I was hoping to push the flight until later tomorrow.
It's likely too late now, but the gate agent might be able to help you out if you explain.
I don't know why the app wouldn't give you any options. IME, that's pretty unusual when there's inventory available in your fare class.
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Old Mar 11, 2019, 8:12 pm
  #5061  
 
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
App enforces fare rules more strictly than an agent for your return segments?

Originally Posted by mpiotrow
Just flew part of the return leg of a DEN-SFO-PVG/HKG-SFO-DEN-YVR itinerary today, and I'd like to switch the DEN-YVR segment to tomorrow morning, but no options are being shown on the app (even though I have a G fare and I see G2 on the flight tomorrow morning). I called the 1K desk, and the agent said my fare does not allow stovovers and that changing the flight to tomorrow would create a US stopover. Does that sound right? Is this because the app doesn't care about fare rules, whereas agents typically do? I just flew a similar (though in the opposite direction...PVG-SFO-DEN-YYZ) last week, and I was able to SDC DEN-YYZ via the app without any problems. Why wouldn't the app show me any options for this itinerary?

She also stated that if I did not fly this DEN-YVR segment (I mentioned that if I couldn't SDC the flight, that I'd like to just cancel the flight because I no longer need to be up there tomorrow morning) and she said I would receive 0 credit for any of the return segments. Does that sound correct? I find that very hard to believe!
My wildest guess is that App now enforces the fare rules more strictly than some 1K agents. For instance, I had a round trip xxx-LAX-PVG-SFO-xxx recently. When I purchased the ticket, there was a >24 h (more likely, 2 calendar days) stay requirement in Shanghai. I tried to change from 12:15 am (UA 890) to 1:30 pm (of a day earlier; UA 858) PVG-SFO flight. App gave me no such earlier option. 1K agent changed for me without any question asked. In another trip, App did not give me PVG-LAX (UA199; leaving at 8:25 pm; less than 4 hours earlier than UA 890) option, but I was given options for PVG-ORD/SFO-xxx option leaving next day (after UA 890 departed). 1K agent also changed to PVG-LAX-xxx for me. Two examples do not create a pattern. But if there are more people reporting more restrictive App options, I will have to believe that App is now enforcing fare rules!

Last edited by Kmxu; Mar 11, 2019 at 8:37 pm
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Old Mar 12, 2019, 6:48 am
  #5062  
 
Join Date: Apr 2012
Location: DTW/MBS
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Originally Posted by Kmxu

My wildest guess is that App now enforces the fare rules more strictly than some 1K agents. For instance, I had a round trip xxx-LAX-PVG-SFO-xxx recently. When I purchased the ticket, there was a >24 h (more likely, 2 calendar days) stay requirement in Shanghai. I tried to change from 12:15 am (UA 890) to 1:30 pm (of a day earlier; UA 858) PVG-SFO flight. App gave me no such earlier option. 1K agent changed for me without any question asked. In another trip, App did not give me PVG-LAX (UA199; leaving at 8:25 pm; less than 4 hours earlier than UA 890) option, but I was given options for PVG-ORD/SFO-xxx option leaving next day (after UA 890 departed). 1K agent also changed to PVG-LAX-xxx for me. Two examples do not create a pattern. But if there are more people reporting more restrictive App options, I will have to believe that App is now enforcing fare rules!
Flying DEN-LAX last week, I had the option of connections in Vegas, Seattle, Bozeman, Sacramento, San Diego, San Francisco, Aspen, Colorado Springs...I don't have a subscription to EF anymore, but at least on my G fare, I know fare rules were nonstop travel only. Even on higher fares, I'm guessing a lot of those (like SEA) isn't a valid routing rule but the app still offered it for me at least.
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Old Mar 12, 2019, 7:03 am
  #5063  
 
Join Date: Mar 2016
Location: Houston/DC
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Originally Posted by BThumme
Flying DEN-LAX last week, I had the option of connections in Vegas, Seattle, Bozeman, Sacramento, San Diego, San Francisco, Aspen, Colorado Springs...I don't have a subscription to EF anymore, but at least on my G fare, I know fare rules were nonstop travel only. Even on higher fares, I'm guessing a lot of those (like SEA) isn't a valid routing rule but the app still offered it for me at least.
What I have found is that if you can do a revenue search from AAA-BBB & the flight combination shows up w/ availability in your fare class, then it usually shows up as an SDC option. This is domestic, as I do not have much experience with international SDC's.

For example, if you are flying AAA-CCC direct & SDC to an AAA-BBB-CCC itinerary, then once you scan your boarding pass @ AAA, the SDC function in the app will show you all BBB-XXX-CCC itineraries that would show up in a revenue search AND have availability in your fare class. Of course it definitely depends on the days of week & loads as to the options you see. If you are flying midweek, you can easily turn a 1 segment direct flight into a 4 segment trip if you have the time

Last year there was a brief period where the SDC function on the app would show you some wacky SDC options that were not being "sold". That has not happened in a while & I don't expect it to return.
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Old Mar 12, 2019, 7:47 am
  #5064  
 
Join Date: Apr 2012
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Originally Posted by FlyngSvyr
What I have found is that if you can do a revenue search from AAA-BBB & the flight combination shows up w/ availability in your fare class, then it usually shows up as an SDC option. This is domestic, as I do not have much experience with international SDC's.

For example, if you are flying AAA-CCC direct & SDC to an AAA-BBB-CCC itinerary, then once you scan your boarding pass @ AAA, the SDC function in the app will show you all BBB-XXX-CCC itineraries that would show up in a revenue search AND have availability in your fare class. Of course it definitely depends on the days of week & loads as to the options you see. If you are flying midweek, you can easily turn a 1 segment direct flight into a 4 segment trip if you have the time

Last year there was a brief period where the SDC function on the app would show you some wacky SDC options that were not being "sold". That has not happened in a while & I don't expect it to return.
I agree with your observation and also noticed that.
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Old Mar 12, 2019, 10:09 am
  #5065  
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Originally Posted by BThumme
Flying DEN-LAX last week, I had the option of connections in Vegas, Seattle, Bozeman, Sacramento, San Diego, San Francisco, Aspen, Colorado Springs...I don't have a subscription to EF anymore, but at least on my G fare, I know fare rules were nonstop travel only. Even on higher fares, I'm guessing a lot of those (like SEA) isn't a valid routing rule but the app still offered it for me at least.
Sorry but how do you know your fare rules don't allow transfers or require non-stop flights? I found a "G" fare (non-BE) with the following fare rules for DEN-LAX:

GAU3TWDN
NO FLIGHT RESTRICTIONS APPLY.
2 TRANSFERS PERMITTED IN EACH DIRECTION.

There are no specific written rules that say non-stop only or that the flight must be on any of the non-stop flight #'s DEN-LAX. So I believe the SDC options you received via most West Coast cities that have non-stop service to LAX was legal and valid based on your fare rules. If you found your fare rules said non-stop only I'd love to know where you saw that and what your fare basis was to see if maybe I missed it.

Thanks,
-RM
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Old Mar 12, 2019, 11:45 am
  #5066  
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Originally Posted by RobOnLI
Sorry but how do you know your fare rules don't allow transfers or require non-stop flights? I found a "G" fare (non-BE) with the following fare rules for DEN-LAX:
The routing rules aren't written into the fare rule text.
Without the routing rules, you could create a DEN-FRA-NRT-LAX routing, assuming you could find a FRA-NRT UA codeshare. That's not going to work.

The routing rules -- available in ExpertFlyer or KVS Tool, but otherwise not publicly accessible -- for a sample DEN-LAX G fare are:

Code:
    V FARE BASIS     BK    FARE   TRAVEL-TICKET AP  MINMAX  RTG
  1   GAU3TWDN       G X    74.00 R13NV         3/1  -/  -    1
PASSENGER TYPE-ADT                 AUTO PRICE-YES              
FROM-DEN TO-LAX    CXR-UA    TVL-12MAR19  RULE-ECW2 DFR/11
FARE BASIS-GAU3TWDN          SPECIAL FARE  DIS-N   VENDOR-ATP
FARE TYPE-SIP      OW-INSTANT PURCHASE
USD    68.84  0001  E05MAR19 D13NOV19   FC-GAU3TWDN  FN-3G   
SYSTEM DATES - CREATED 05MAR19/1919  EXPIRES INFINITY
 
PUBLISHED RTG DEN-LAX/UA1   /TAR-DRG1    EF-05MAR19 DIS-INDEF
 
 TRAVEL MUST BE NONSTOP
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Old Mar 12, 2019, 1:01 pm
  #5067  
 
Join Date: Apr 2012
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Posts: 3,525
Originally Posted by jsloan
The routing rules aren't written into the fare rule text.
Without the routing rules, you could create a DEN-FRA-NRT-LAX routing, assuming you could find a FRA-NRT UA codeshare. That's not going to work.

The routing rules -- available in ExpertFlyer or KVS Tool, but otherwise not publicly accessible -- for a sample DEN-LAX G fare are:
PUBLISHED RTG DEN-LAX/UA1 /TAR-DRG1 EF-05MAR19 DIS-INDEF

TRAVEL MUST BE NONSTOP
That's pretty much identical to what I had. It's the norm for a lot of the G fares I've booked in the past (DTW-DEN being another) - routing had to be nonstop and the phrase "TRAVEL MUST BE NONSTOP" is there.

I didn't mean to cause confusion with routing and fare rule phrases. I just wanted to point out that the app still allows those rules to be circumvented, and as the other poster mentioned, the routings I've seen to choose for SDC (pending availability) is exactly what a united.com search returns.
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Old Mar 12, 2019, 5:05 pm
  #5068  
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Originally Posted by jsloan
The routing rules aren't written into the fare rule text.
Without the routing rules, you could create a DEN-FRA-NRT-LAX routing, assuming you could find a FRA-NRT UA codeshare. That's not going to work.

The routing rules -- available in ExpertFlyer or KVS Tool, but otherwise not publicly accessible -- for a sample DEN-LAX G fare are:
I've had EF for many years and have never once noticed the routing rules. Now after racking my brain and the interface for a little while I figured out the fares rules display has a "Fares Rules", "Routing Rules" and "Booking Class" links. I've only ever clicked on fares rules and wondered why I was never seeing the valid connection points. Finally!!!!

However, the routing rules never really matter to me. if I'm lucky and get a 1K agent willing to make the change I want then I'm lucky. If they won't make the change I'm not upset about it.

-RM
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Old Mar 12, 2019, 5:12 pm
  #5069  
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Join Date: Oct 2001
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Originally Posted by RobOnLI
I've had EF for many years and have never once noticed the routing rules. Now after racking my brain and the interface for a little while I figured out the fares rules display has a "Fares Rules", "Routing Rules" and "Booking Class" links. I've only ever clicked on fares rules and wondered why I was never seeing the valid connection points. Finally!!!!

However, the routing rules never really matter to me. if I'm lucky and get a 1K agent willing to make the change I want then I'm lucky. If they won't make the change I'm not upset about it.

-RM
Yeah, they're a little hidden.

Routing rules are very useful if you're trying to build your own itinerary, or if you need to know where stopovers are legal, etc. They can also be useful to see if something's worth HUCA.
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Old Mar 13, 2019, 5:20 am
  #5070  
 
Join Date: Dec 2009
Location: Montrose, CO
Programs: United 1K MM, Marriott LTPP
Posts: 548
If I read the FAQ correctly I think this is allowed but I would be interested to hear of any recent experiences.

I am flying AAA-BBB-CCC tomorrow. Im hoping to extend my layover at BBB for potentially a few days. There are only a couple of BBB-CCC flights a day so it wouldn't require too many changes to push it back to Sunday. I won't have bags checked. Can it be done and whats the best way to do it? I'm currently Gold.

Thanks
AirMiles2001 is offline  


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