Disappointed with lack of pre-departure beverage (PDB) & other experiences
Sep 9, 2019, 7:16 pm
#346
Join Date: Aug 2008
Programs: UA GS, AA ExP
Posts: 124
Interestingly enough after my recent FRA-ORD flight, I got a survey request in an email from United with the title " We are interested in your opinion regarding Pre Departure Beverages". On clicking the link, it was a one question survey that asked if I took the PDB ( not asking whether it was offered or not). That's it....shortesy survey ever!!
Sep 9, 2019, 8:52 pm
#347
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
Interestingly enough after my recent FRA-ORD flight, I got a survey request in an email from United with the title " We are interested in your opinion regarding Pre Departure Beverages". On clicking the link, it was a one question survey that asked if I took the PDB ( not asking whether it was offered or not). That's it....shortesy survey ever!!
BRU to EWR.
Sep 10, 2019, 1:38 am
#348
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,359
Was it offered on that flight though?
That's a terrible survey if they don't offer a PDB, and the closest answer to "did you have a PDB?" is therefore "No", as they now can go with:
"You spoke & we listened: in line with our valued customers' overwhelming preference of not requesting a PDB, starting from xx-date, we will no longer offer a PDB on any United or United Express flights."
That's a terrible survey if they don't offer a PDB, and the closest answer to "did you have a PDB?" is therefore "No", as they now can go with:
"You spoke & we listened: in line with our valued customers' overwhelming preference of not requesting a PDB, starting from xx-date, we will no longer offer a PDB on any United or United Express flights."
Sep 10, 2019, 4:05 am
#349
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,074
unlike for others, mine had several pages worth of questions.
Sep 10, 2019, 4:49 am
#350
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
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Was it offered on that flight though?
That's a terrible survey if they don't offer a PDB, and the closest answer to "did you have a PDB?" is therefore "No", as they now can go with:
"You spoke & we listened: in line with our valued customers' overwhelming preference of not requesting a PDB, starting from xx-date, we will no longer offer a PDB on any United or United Express flights."
That's a terrible survey if they don't offer a PDB, and the closest answer to "did you have a PDB?" is therefore "No", as they now can go with:
"You spoke & we listened: in line with our valued customers' overwhelming preference of not requesting a PDB, starting from xx-date, we will no longer offer a PDB on any United or United Express flights."
Sep 10, 2019, 5:55 am
#351
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
Interestingly enough after my recent FRA-ORD flight, I got a survey request in an email from United with the title " We are interested in your opinion regarding Pre Departure Beverages". On clicking the link, it was a one question survey that asked if I took the PDB ( not asking whether it was offered or not). That's it....shortesy survey ever!!
Sep 10, 2019, 11:02 am
#352
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
I think, but others can correct me, it was removed from the website somewhat recently (I couldn't find it on the website) and perhaps the survey is a result of that
Sep 10, 2019, 11:06 am
#353
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,359
Sep 10, 2019, 11:22 am
#354
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
Sep 10, 2019, 11:26 am
#355
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 9,925
How on earth can they have several pages of questions for a survey about PDBs?
Sep 14, 2019, 1:31 pm
#356
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
No PDB in J on LAX-EWR last night. 781. EWR based crew (of course).
Sep 14, 2019, 1:46 pm
#357
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
Sep 17, 2019, 4:21 am
#358
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Location: BOS/EAP
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Sep 17, 2019, 7:23 am
#359
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
PDB was explicitly listed in the description of F / J service, but that has been completely removed (as far as I can find, anyway). Now I don't find any statement anywhere that PDB will be offered.
Sep 18, 2019, 4:48 am
#360
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well of course they are not. Now, if a company sends you a post-experience survey how you appreciated the various features of 'a service', they clearly expected that you and all other guests experiences such service, wouldn't you agree? There are many unpublished services with UA or any other service provider, we can't assume that the lack of explicit publishing means they do not intend to offer it.