United Consolidated Compensation Thread [2015]
Jan 9, 2015, 7:43 am
#46
Join Date: Jun 2011
Posts: 721
Advice
Here is my situation. I was booked from LAX-EWR-BOM on Dec 31st. LAX-EWR got delayed by about 3 hours and I would miss my connection at EWR.
United agent at LAX booked me for the same LAX-EWR-BOM route on Jan 1st and I reached my destination 1 day late.
I was given a hotel room at LAX and $7x3 food vouchers.
I missed an important family event and a business meeting scheduled in BOM.
Does this case deserve any compensation.
Thanks.
United agent at LAX booked me for the same LAX-EWR-BOM route on Jan 1st and I reached my destination 1 day late.
I was given a hotel room at LAX and $7x3 food vouchers.
I missed an important family event and a business meeting scheduled in BOM.
Does this case deserve any compensation.
Thanks.
Jan 9, 2015, 7:54 am
#47
Join Date: Apr 2004
Location: Central Virginia
Programs: UA 2MM
Posts: 1,231
Here is my situation. I was booked from LAX-EWR-BOM on Dec 31st. LAX-EWR got delayed by about 3 hours and I would miss my connection at EWR.
United agent at LAX booked me for the same LAX-EWR-BOM route on Jan 1st and I reached my destination 1 day late.
I was given a hotel room at LAX and $7x3 food vouchers.
I missed an important family event and a business meeting scheduled in BOM.
Does this case deserve any compensation
Thanks.
United agent at LAX booked me for the same LAX-EWR-BOM route on Jan 1st and I reached my destination 1 day late.
I was given a hotel room at LAX and $7x3 food vouchers.
I missed an important family event and a business meeting scheduled in BOM.
Does this case deserve any compensation
Thanks.
Jan 9, 2015, 8:19 am
#48
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
Here is my situation. I was booked from LAX-EWR-BOM on Dec 31st. LAX-EWR got delayed by about 3 hours and I would miss my connection at EWR.
United agent at LAX booked me for the same LAX-EWR-BOM route on Jan 1st and I reached my destination 1 day late.
I was given a hotel room at LAX and $7x3 food vouchers.
I missed an important family event and a business meeting scheduled in BOM.
Does this case deserve any compensation.
Thanks.
United agent at LAX booked me for the same LAX-EWR-BOM route on Jan 1st and I reached my destination 1 day late.
I was given a hotel room at LAX and $7x3 food vouchers.
I missed an important family event and a business meeting scheduled in BOM.
Does this case deserve any compensation.
Thanks.
Agreed.
Jan 9, 2015, 8:20 am
#49
FlyerTalk Evangelist
Join Date: May 2006
Location: DTW, but drive to/from YYZ/ORD
Programs: Chase Ultimate Rewards 2MM, Diner Club points
Posts: 31,920
$350 total vouchers for broken seat (stuck in upright mode) on HNL-EWR (one-way standard award) on thanksgiving sunday. Oddly enough it was the brash FA ("you're wearing PJs in first class?") who encouraged me to seek compensation onbroad prior to departure.
Too bad I almost never fly revenue seats on UA and CS told me I can't use them for change fees on award tix.
Too bad I almost never fly revenue seats on UA and CS told me I can't use them for change fees on award tix.
Jan 9, 2015, 9:12 am
#50
Join Date: Jun 2011
Posts: 721
I was flying in J class and was told that there was no availability on any flight out of LAX and was not given a choice.
True, but it just happened that I had equally important events in LA till Dec 30th. Infact this flight was supposed to make me 1k. As I flew on Jan1st I has to call United and ask for ORC.
Last edited by WineCountryUA; Jan 9, 2015 at 3:55 pm Reason: merging consecutive posts by same member - please use multi-quoting
Jan 9, 2015, 9:19 am
#51
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
What was the cause of your delay? If not weather/ATC related, you'll probably get something like 15,000 miles - that seems to be the new standard for an overnight international delay (though there will always be outliers in either direction).
Jan 9, 2015, 9:35 am
#52
Join Date: Jun 2011
Posts: 721
There is always some percentage around here who will assert it was your fault that UA failed to get you to your destination on time.
What was the cause of your delay? If not weather/ATC related, you'll probably get something like 15,000 miles - that seems to be the new standard for an overnight international delay (though there will always be outliers in either direction).
What was the cause of your delay? If not weather/ATC related, you'll probably get something like 15,000 miles - that seems to be the new standard for an overnight international delay (though there will always be outliers in either direction).
Jan 9, 2015, 11:37 am
#53
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
ORD-LGA at 8pm ended up leaving at 2:30am and went to EWR instead.
Landed and had an email with the link with a choice of 5,000 miles or 100 cert.
1K, F
Took the miles.
Landed and had an email with the link with a choice of 5,000 miles or 100 cert.
1K, F
Took the miles.
Jan 9, 2015, 3:44 pm
#54
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
I agree that for "can't miss" events, I build in extra time - and when possible, it is certainly nice to have the luxury to waste days in anticipation of UA's lack of operational reliability - but the flip side is that some people will simply choose not to travel if they have to waste a day just because UA is so lousy, and in that case UA loses too. That's actually one of the reasons I originally considered leaving UA, because I had a string of several consecutive flights to a UX station (not served by AA) where UA not once got me there remotely close to scheduled time.
Jan 9, 2015, 7:56 pm
#55
Join Date: Feb 2010
Location: YVR
Posts: 1,465
UA1727 SFO-OGG Dec.24 delayed 6+ hours. 2 adults, 3 kids. Missed Xmas eve dinner on Maui. Economy ticket, no status. Got $100 cert per person.
Jan 10, 2015, 1:30 pm
#56
Join Date: Jul 2003
Programs: UA1K 3MM, AS MVP 75K Gold
Posts: 2,706
We were scheduled to go from HNL-NRT on UA and then onto CGK on ANA.
Flight from HNL is delayed around four hours due to mechanical issues resulting in missing the NRT-CGK connection.
Helpful agent rebooked us on Garuda Indonesia (non*A). so could can make it to CGK to catch our connecting flight (non *A).
That said, it means that we have to transfer from NRT to HND which is around $25 per person for the bus.
Does UA reimburse for this? Or do they issue a bus/train voucher so we can get to HND?
Flight from HNL is delayed around four hours due to mechanical issues resulting in missing the NRT-CGK connection.
Helpful agent rebooked us on Garuda Indonesia (non*A). so could can make it to CGK to catch our connecting flight (non *A).
That said, it means that we have to transfer from NRT to HND which is around $25 per person for the bus.
Does UA reimburse for this? Or do they issue a bus/train voucher so we can get to HND?
Jan 10, 2015, 1:59 pm
#57
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,727
Boy oh boy, next time I want to change airports and times by 6-1/2 hours, I think I'll offer UA $100. Now that they have kindly valued that for me.
Jan 10, 2015, 2:16 pm
#58
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
I assumed when I saw the link (it's actually the first time I've got one from UA) that it was just for the delay but the "letter" from the CS dir or whatever mentioned the changing of the airports.
The delay sucked but it really didn't affect me too much since I was using Carmel anyways and didn't have a car parked there or was going to LI/CT.
Jan 10, 2015, 2:20 pm
#59
Join Date: Aug 2001
Location: SFO
Programs: United 1K 2MM / Marriott LTP
Posts: 5,071
We were scheduled to go from HNL-NRT on UA and then onto CGK on ANA.
Flight from HNL is delayed around four hours due to mechanical issues resulting in missing the NRT-CGK connection.
Helpful agent rebooked us on Garuda Indonesia (non*A). so could can make it to CGK to catch our connecting flight (non *A).
That said, it means that we have to transfer from NRT to HND which is around $25 per person for the bus.
Does UA reimburse for this? Or do they issue a bus/train voucher so we can get to HND?
Flight from HNL is delayed around four hours due to mechanical issues resulting in missing the NRT-CGK connection.
Helpful agent rebooked us on Garuda Indonesia (non*A). so could can make it to CGK to catch our connecting flight (non *A).
That said, it means that we have to transfer from NRT to HND which is around $25 per person for the bus.
Does UA reimburse for this? Or do they issue a bus/train voucher so we can get to HND?
Jan 10, 2015, 2:31 pm
#60
Join Date: Jul 2003
Programs: UA1K 3MM, AS MVP 75K Gold
Posts: 2,706
In my case, the original itin was from NRT to CGK and because of the misconnect, I'm on Garuda from HND. So unless there's some passengers who were headed to CGK and were then put on the Garuda flight, I may be the only one in this situation. I don't think I'll get a UA-paid shuttle but you never know.