Consecutive flights with mechanical problems - 3 and counting
Apr 30, 2014, 6:23 pm
#16
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There's not much difference; fleet-wide year to date figures:
Code:
sub | on_time | cancels -----+---------+--------- sCO | 76% | 2.0% sUA | 75% | 2.3%
Last edited by mduell; Apr 30, 2014 at 6:47 pm Reason: misallocated the unscheduled flights the first time around
Apr 30, 2014, 6:26 pm
#17
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(sorry for the frivolous comment)
Last edited by WineCountryUA; Apr 30, 2014 at 7:04 pm Reason: updated quote per OP's request
Apr 30, 2014, 6:33 pm
#18
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However, in the PMUA world, where a cancellation and rebook via another route and/or OAL, quickly and easily, it was sometimes no issue to take a cancellation over a delay.
I think I posted back then, when I moved from CO to UA as my primary, there were more IRROPS on UA than on CO, but the overall pain level was lower, because they were handled smoothly on UA vs. having to fight on CO.
There's less fighting now (CO is more open to OALs and such if needed), but the rebooking is still lengthy because of SHARES, so the pain level is still high.
Apr 30, 2014, 6:45 pm
#19
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By scheduled block time:Code:
sub | stage | on_time | cancels -----+-------+---------+--------- sCO | 0-1h | 73% | 0.9% sUA | 0-1h | 79% | 0.9% sCO | 1-2h | 74% | 2.7% sUA | 1-2h | 77% | 2.3% sCO | 2-4h | 77% | 1.8% sUA | 2-4h | 76% | 2.5% sCO | 4-8h | 75% | 2.2% sUA | 4-8h | 74% | 2.3% sCO | >8h | 72% | 1.6% sUA | >8h | 72% | 1.8%
Apr 30, 2014, 6:51 pm
#20
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Exactly. All sCO 752s are in the int'l configuration. All sCO domestic 757s are 757-300s.
Apr 30, 2014, 7:44 pm
#21
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maintenance delays/cancellations are still pretty bad on UA. A stretch like yours has last happened to me in September, but plenty of single and double issues on a r/t since. IMO one of the most pressing issues UA must address.
Apr 30, 2014, 7:55 pm
#22
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Apr 30, 2014, 9:54 pm
#23
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Apr 30, 2014, 10:03 pm
#24
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All on the Dreamliner, all on the same flight (UA 94 IAH-DEN):
January 2014: Mechanical issue delays flight by 1.5 hrs, then the ice storm @ IAH suspends all operations for about 1.5 hrs, then the de-icing takes nearly 2 hrs (we only had two 777's in front of us - IAH is just not equipped for that kind of weather
February and March 2014: Mechanical issues delayed the departure by 3.5 hrs.
In all three instances I was continuing on to UA 139, the DEN-NRT flight. I've learned to just go with the flow and that it's better safe than sorry; I'm certainly not going to get bent out of shape, nor stressed out about it. You should have received apology emails from UA and your choice of a discount off your next purchase or a lump sum of RDM's. I took the discounts as it can be a nice discount off my business class fares ex GUM to the U.S.
January 2014: Mechanical issue delays flight by 1.5 hrs, then the ice storm @ IAH suspends all operations for about 1.5 hrs, then the de-icing takes nearly 2 hrs (we only had two 777's in front of us - IAH is just not equipped for that kind of weather
February and March 2014: Mechanical issues delayed the departure by 3.5 hrs.
In all three instances I was continuing on to UA 139, the DEN-NRT flight. I've learned to just go with the flow and that it's better safe than sorry; I'm certainly not going to get bent out of shape, nor stressed out about it. You should have received apology emails from UA and your choice of a discount off your next purchase or a lump sum of RDM's. I took the discounts as it can be a nice discount off my business class fares ex GUM to the U.S.
Apr 30, 2014, 11:45 pm
#25
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Because the 777 feels old to me now. I acknowledge the Dreamliner has had its share of problems but I've padded my travel schedule to allow for these delays. People say they can't feel the difference, but for me, I definitely notice an overall better travel experience including less fatigue when I arrive at my final destination now that I fly the Dreamliner. Having been a loyal CO customer, I'm already used to the sCO BF seat, so the smaller foot wells are not an issue for me. Additionally one of my pet peeves, on the sCO 772's and 764's is the lack of air vents, which the Dreamliner takes care of. I guess it's all just relative to the traveler and their personal preferences.
May 1, 2014, 12:09 am
#26
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May 1, 2014, 8:12 am
#28
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Oops...Ok, I promise not to fan the flames anymore.
May 1, 2014, 9:13 am
#29
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May 1, 2014, 9:32 am
#30
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There's been a lot of that. Much like the ps swaps, these really hurt for those of us who were looking forward to starting our Hawaii vacations with a lie-flat, and wind up on one of those awful ex-ATA birds.
I suspect UA loses a handful of customers for good every time they do something like this.
You're not "fanning flames," just tiresome.
I suspect UA loses a handful of customers for good every time they do something like this.
You're not "fanning flames," just tiresome.